وظائف سجلات طبية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Hiring Company</strong><p>With nearly twenty years of experience in the Libyan market, this organization has become a prominent player in the <strong>fitness and wellness equipment sector</strong>. It has built exclusive partnerships with leading global brands, solidifying its reputation as a trusted distributor of specialized fitness products. The company operates with a dynamic, performance-driven structure, offering a broad selection of exercise machines, weights, nutritional supplements, and sports accessories. These products are accessible through both local branches and an online platform. The team is recognized for pioneering efforts within the fitness industry and is committed to advancing the sector’s future vision.</p><br><strong>Your Mission asan Admin Assistant</strong><p>Your primary mission as an Admin Assistant is to support daily administrative operations, ensuring smooth and efficient office management. You will work closely with various departments to enhance organizational productivity and contribute to achieving our corporate goals.</p><br><strong>You will be handling these duties and responsibilities as an Admin Assistant</strong><ul><li><p>Provide administrative support to ensure efficient operation of the office.</p><br></li><li><p>Assist in the preparation of regularly scheduled reports and maintain confidential files and records.</p><br></li><li><p>Organize and schedule appointments and meetings, including preparing agendas and taking minutes.</p><br></li><li><p>Coordinate travel arrangements and manage expense reports.</p><br></li><li><p>Answer and direct phone calls and manage electronic correspondence professionally and efficiently.</p><br></li><li><p>Maintain office supplies inventory by checking stock and ordering supplies as necessary.</p><br></li><li><p>Act as the point of contact for internal and external stakeholders, handling inquiries and requests.</p><br></li></ul><strong>Qualifications and Skills that will allow you to thrive asan Admin Assistant</strong><ul><li><p>Proven experience as an administrative assistant, HR, office admin assistant, or similar role.</p><br></li><li><p>Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with office equipment.</p><br></li><li><p>Excellent written and verbal communication skills in English.</p><br></li><li><p>Strong organizational skills with the ability to multitask and prioritize work.</p><br></li><li><p>Attention to detail and problem-solving skills.</p><br></li><li><p>A collaborative mindset and ability to work effectively within a team.</p><br></li><li><p>An Associate degree or relevant certification is a plus.</p><br></li></ul><strong>Additional Information</strong><ul><li><p><strong>Working Hours:</strong> Saturday to Thursday, 9am to 4pm.</p><br></li><li><p><strong>Location:</strong> Tripoli, Mizran street</p><br></li><li><p><strong>Benefits:</strong> Competitive salary and comprehensive benefits package.</p><br></li></ul><p>#LI-DNP</p><br> </div>

<br><b> Role objectives</b><br><p> <span> <b>A. Assessment and Planning</b> </span></p> <div> <span> </span>Conduct site assessments and identify required rehabilitation and construction works.</div> <div> <span> </span>Assess infrastructure conditions and prepare technical recommendations and preliminary cost estimates.</div> <div> <span> </span>Support the development of appropriate technical solutions and implementation approaches.</div> <div> <span> </span>Identify technical risks and constraints and promptly report them to the Engineering Analyst.</div> <p> <b>B.<span> </span>Technical<span> Documentation and Procurement Support</span> </b> </p> <div> <span> </span>Prepare and/or review SoWs, technical specifications, drawings/sketches,<span> </span>BoQs, cost estimates, and other technical documentation required for procurement.</div> <div> <span> </span>Ensure consistency among drawings, specifications,<span> </span>BoQs, and site requirements.</div> <div> <span> </span>Respond to technical clarifications raised by the Procurement Unit and bidders.</div> <div> <span> </span>Provide technical inputs to bid evaluations and procurement processes, when requested.</div> <div> <span> </span>Review contractors' proposed materials, equipment, method statements, samples, and technical submissions against approved requirements, as applicable.</div> <p> <b>C. Construction Supervision and Quality Control</b> </p> <div> <span> </span>Monitor implementation of assigned rehabilitation and construction works and conduct regular site inspections.</div> <div> <span> </span>Verify workmanship, materials, and equipment against approved specifications, drawings,<span> </span>BoQs, and contractual requirements.</div> <div> <span> </span>Follow up civil, architectural, electrical, and mechanical works, as applicable to the assigned project.</div> <div> <span> </span>Monitor implementation progress against approved schedules and report delays, deviations, quality concerns, and other risks.</div> <div> <span> </span>Check materials and equipment delivered to site for compliance, damage, missing components, and appropriate ratings.</div> <div> <span> </span>Monitor contractor compliance with site safety and housekeeping requirements.</div> <div> <span> </span>Coordinate with third-party technical audit and quality assurance consultants, where applicable.</div> <div> <span> </span>Maintain appropriate site records and provide technical instructions within the consultant's delegated responsibilities.</div> <p> <b>D. Measurement, Payment, Completion and Handover</b> </p> <div> <span> </span>Measure and verify quantities and progress of completed works.</div> <div> <span> </span>Review contractor payment requests and supporting documentation and provide technical recommendations to the Engineering Analyst.</div> <div> <span> </span>Recommend withholding certification of works that do not comply with contractual requirements until satisfactory rectification.</div> <div> <span> </span>Participate in substantial and final completion inspections and prepare snag/punch lists.</div> <div> <span> </span>Monitor rectification of identified defects and outstanding works.</div> <div> <span> </span>Support preparation and verification of completion, handover, and close-out documentation.</div> <div> <span> </span>Follow up on identified defects during the applicable defects-liability period, when assigned.</div> <p> <b> <br> </b> </p> Project reporting<br><p> <span> <b>Reporting and Coordination</b> </span></p> <div> <span> </span>Prepare weekly monitoring reports for active construction sites, including progress, quality observations, measurements, risks, issues, and required corrective actions.</div> <div> <span> </span>Prepare monthly consolidated engineering progress reports covering assigned projects and activities.</div> <div> <span> </span>Immediately report significant variations, technical problems, delays, safety concerns, and implementation risks to the Engineering Analyst.</div> <div> <span> </span>Coordinate with relevant client teams, contractors, consultants, end users, and other stakeholders as required for assigned technical activities.</div> Key competencies<br><div><br></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Hiring Company:<p>Space Technology Solutions (STS) is a technology solutions provider based in Tripoli, Libya, focused on supporting the Libyan market with modern IT products, services, and infrastructure solutions. The company provides services such as digital archiving and works with clients across different sectors, including public and private organizations.</p><br>Your Mission as a Technical Pre-Sales Specialist:<p>Your mission is to maintain strong communication with the company’s vendors, partners, and customers while identifying and following new business opportunities.</p><br><p>You will stay updated on the company’s technology products and solutions, understand customer requirements, and recommend suitable IT solutions that support the sales process.</p><br><p>The role requires a combination of relationship management, opportunity follow-up, technical knowledge, and strong communication.</p><br>You Will Be Handling These Duties and Responsibilities as a Technical Pre-Sales Specialist:<ul><li><p>Maintain regular communication with assigned vendors, partners, and customer accounts.</p><br></li><li><p>Build and maintain professional relationships with vendor account managers and technical representatives.</p><br></li><li><p>Stay updated on vendor products, solutions, promotions, partner programs, and important technical developments.</p><br></li><li><p>Monitor customer requirements, tenders, requests for quotations, and potential projects.</p><br></li><li><p>Identify and follow new business opportunities related to the company’s portfolio.</p><br></li><li><p>Understand customer requirements and recommend suitable products and solutions.</p><br></li><li><p>Provide technical pre-sales support, including product selection, solution comparison, technical presentations, and proposal preparation.</p><br></li><li><p>Coordinate with vendors and internal technical teams when additional technical support is required.</p><br></li><li><p>Maintain accurate records of opportunities, communications, pending actions, and next steps.</p><br></li><li><p>Ensure that opportunities and partner requests are followed up consistently and within the required deadlines.</p><br></li></ul>Qualifications and Skills That Will Allow You to Thrive as a Technical Pre-Sales Specialist:<ul><li><p>Minimum of <strong>two years</strong> of relevant experience in technical sales, pre-sales, system integration, or vendor management.</p><br></li><li><p>Good technical knowledge of IT infrastructure, networking, systems, security, backup, virtualization, hardware, and software solutions.</p><br></li><li><p>Familiarity with several technology brands, such as HP, Cisco Technologies and more.</p><br></li><li><p>Ability to understand customer requirements and recommend suitable products and solutions.</p><br></li><li><p>Strong communication, relationship-management, presentation, and follow-up skills.</p><br></li><li><p>Ability to manage several vendors, accounts, and opportunities at the same time.</p><br></li><li><p>Good organizational skills and attention to details.</p><br></li><li><p>Professional working proficiency in English.</p><br></li><li><p>Relevant vendor, technical, sales, or pre-sales certifications are an advantage.</p><br></li></ul>Additional Information<ul><li><p><strong>Working Days &amp;amp; Hours: </strong>Saturday to Thursday (9:00 AM – 4:00 PM)</p><br></li><li><p><strong>Location: </strong>11 JuneTripoli, Libya.</p><br></li><li><p><strong>Benefits:</strong> Paid annual leave and overtime compensation. Sales incentives are open for discussion with highly qualified candidates.</p><br></li></ul> </div>

<p>Nutanix Engineer / Networking IT Support Engineer (Break &amp; Fix Support) Location: Tripoli Employment Type: Freelance (On-Call Basis) Priority: High (Immediate Hiring) Role Overview We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break &amp; Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism. The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.</p><h3>Key Responsibilities</h3><ul><li>Provide onsite and remote Break &amp; Fix support for networking and infrastructure-related incidents.</li><li>Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).</li><li>Perform system upgrades, patching, and lifecycle management activities.</li><li>Troubleshoot and resolve hardware, software, virtualization, and network issues.</li><li>Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.</li><li>Implement and support backup and disaster recovery solutions.</li><li>Respond to critical incidents and service requests within agreed response times.</li><li>Collaborate with global and regional teams on infrastructure and cloud-related projects.</li><li>Maintain accurate technical documentation, incident reports, and service records.</li><li>Ensure professional interaction with end users, stakeholders, and customers at all times.</li></ul><h3>Required Skills &amp; Experience</h3><ul><li>Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.</li><li>Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).</li><li>Experience supporting VMware and/or Hyper-V environments.</li><li>Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.</li><li>Proven experience providing Break &amp; Fix support in enterprise environments.</li><li>Ability to diagnose and resolve complex infrastructure and networking issues.</li><li>Experience with backup and disaster recovery solutions.</li><li>Scripting experience with PowerShell and/or Python is advantageous.</li></ul><h3>Mandatory Requirements</h3><ul><li>Valid CCNA Certification (Cisco Certified Network Associate).</li><li>Minimum 90% pass score on the induction assessment.</li><li>Fluent English communication skills (spoken and written).</li><li>Ability to work independently in customer-facing environments.</li><li>Professional demeanor and strong customer service orientation.</li></ul><h3>Preferred Qualifications</h3><ul><li>Nutanix Certification (NCP or higher).</li><li>Experience with cloud platforms such as AWS, Azure, or GCP.</li><li>Knowledge of automation tools such as Ansible and Terraform.</li><li>Experience supporting enterprise networking infrastructure.</li></ul><h3>Soft Skills</h3><ul><li>Excellent verbal and written communication skills in English.</li><li>Strong professionalism and customer-facing skills.</li><li>Ability to remain calm and effective during critical incidents.</li><li>Proactive problem-solving mindset.</li><li>Strong organizational and time-management skills.</li><li>Ability to work collaboratively within distributed teams.</li><li>Commitment to delivering high-quality technical support and customer satisfaction.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p><span><span><span><span><span>To enhance customer satisfaction and loyalty by effectively managing customer interactions and relationships. This position involves serving as a primary point of contact for clients, addressing their inquiries, resolving issues, and providing tailored solutions to meet their needs. CMT Executive is responsible for gathering customers feedback, analyzing it to identify trends, and collaborating with internal teams to improve service delivery. Ultimately, this role aims to foster strong relationships with customers, ensuring their needs are met and promoting long-term business success.</span></span></span></span></span></p><br><br> <br>Job Description <br><ul> <li><span><span><span>Coordinate with sales and marketing teams to align customer strategies.</span></span></span></li> <li><span><span><span>Identify opportunities for upselling or cross-selling additional products and services.</span></span></span></li> <li><span><span><span>Conduct regular follow-ups with customers to ensure ongoing satisfaction.</span></span></span></li> <li><span><span><span>Participate in training programs to enhance product knowledge and customer service skills.</span></span></span></li> <li><span><span><span>Organize and facilitate customer events or meetings to strengthen relationships.</span></span></span></li> <li><span><span><span>Support the implementation of customer management initiatives and programs.</span></span></span></li> <li><span><span><span>Stay updated on industry trends and best practices in customer management.</span></span></span></li> <li><span><span><span>Serve as the primary point of contact for customer inquiries and support.</span></span></span></li> <li><span><span><span>Manage and resolve customer complaints and issues in a timely manner.</span></span></span></li> <li><span><span><span>Maintain accurate records of customer interactions and transactions.</span></span></span></li> <li><span><span><span>Gather customer feedback to assess satisfaction and identify areas for improvement.</span></span></span></li> <li><span><span><span>Collaborate with internal teams to develop solutions that meet customer needs.</span></span></span></li> <li><span><span><span>Analyze customer data to identify trends and make informed recommendations.</span></span></span></li> <li><span><span><span>Prepare and present reports on customer feedback and service performance.</span></span></span></li> <li><span><span><span>Develop and maintain strong relationships with key customers.</span></span></span></li> <li><span><span><span>Assist in the onboarding process for new clients to ensure a smooth transition.</span></span></span></li> <li><span><span><span>Educate customers about products and services to enhance their experience.</span></span></span></li> <li><span><span><span>Monitor service delivery and ensure adherence to company standards.</span></span></span></li> <li><span><span><span>Assist in developing customer management policies and procedures.</span></span></span></li> <li><span><span><span>Provide insights to management for strategic decision-making based on customer feedback.</span></span></span></li> <li><span><span><span>Foster a customer-centric culture within the organization.</span></span></span></li> </ul> <br>Job Requirements - Experience and Education <br><ul> <li><span><span><span>Bachelor’s degree in business administration, marketing, communications, or a related field.</span></span></span></li> <li><span><span><span>1-3 years of experience in customer service, customer management, or a similar role.</span></span></span></li> <li><span><span><span>Proven track record of managing customer relationships effectively.</span></span></span></li> <li><span><span><span>Familiarity with CRM software and customer management tools.</span></span></span></li> <li><span><span><span>Strong understanding of customer service principles and best practices.</span></span></span></li> <li><span><span><span>Excellent verbal and written communication skills.</span></span></span></li> <li><span><span><span>Ability to analyze customer data and derive actionable insights.</span></span></span></li> <li><span><span><span>Experience in resolving conflicts and managing difficult customer interactions.</span></span></span></li> <li><span><span><span>Proficiency in Microsoft Office Suite and data analysis tools.</span></span></span></li> </ul> <br>Leadership Behaviors <br>Building Outstanding Teams<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills <br>Adaptability<br>Analytical Skills<br>Attention To Details<br>Communication Skills<br>Conflict Resolution<br>Customer Centric<br>Customer Relationship Management<br>Data Analytics<br>Language Proficiency<br>Problem Solving<br>Team Collaboration<br>Technical Proficiency<br>Time Management<br> </div>

<p>Core Responsibilities and Accountabilities:<br>Manage the end-to-end chargeback and dispute lifecycle, including case review, evidence validation, submission, representment, pre-arbitration and closure. Monitor case deadlines and ensure chargeback actions are completed within applicable payment-scheme timeframes and internal service standards. Review transaction data, supporting documents and customer claims to determine the correct dispute reason and required action. Perform daily clearing and settlement activities for card transactions and verify the accurate movement of funds. Reconcile settlement files, bank accounts, general-ledger entries, and scheme reports; investigate and resolve breaks, mismatches, and aged items. Coordinate with Finance, Operations, Technology, Risk, Fraud, Customer Service, merchants, processors, and other relevant parties to resolve exceptions. Monitor fees, reversals, adjustments, reject items and operational losses, and escalate material issues promptly. Maintain accurate case records, reconciliation logs, supporting evidence, and audit-ready documentation. Prepare daily, weekly, and monthly reporting on dispute volumes, recovery outcomes, outstanding cases, settlement breaks, ageing, and root causes. Identify process gaps and recurring issues, recommend practical improvements and support implementation of agreed controls. Develop or update operating procedures, checklists and process documentation for chargeback and settlement activities. Provide knowledge transfer and practical coaching to the client bank team members during the assignment.</p> <p>Knowledge and Experience:<br>5-8 years' hands-on experience in chargebacks, card disputes, clearing and settlement within a bank, payment processor, fintech, or card-services environment. Practical understanding of issuer and/or acquirer dispute operations and the full card-transaction lifecycle. Experience investigating settlement differences and performing financial reconciliations. Working knowledge of international card-scheme rules, dispute reason codes, evidence requirements, and processing timelines. Ability to interpret transaction files, operational reports, scheme reports and general-ledger entries. Strong attention to detail, numerical accuracy, ownership, and follow-through. Proficiency in Microsoft Excel and operational reporting; experience with dispute-management, card-processing or reconciliation platforms is an advantage.</p> <p>Mandatory Skills:<br>Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred). Previous experience within Banking, Digital Payment &amp; Card solutions, or the FinTech industry. Regional experience, including working in a faced-paced matrix organisation. Excellent communication skills in English (written, verbal, and presentation); Arabic preferred.</p> <p>Preferred Skills:<br>The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions. Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies. An understanding of regional regulations across financial services or payment networks.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Mandatory Skills: Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).</li> <li>Previous experience within Banking, Digital Payment &amp; Card solutions, or the FinTech industry.</li> <li>Regional experience, including working in a faced-paced matrix organisation.</li> <li>Excellent communication skills in English (written, verbal, and presentation); Arabic preferred.</li> <li>Preferred Skills: The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.</li> <li>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</li> <li>An understanding of regional regulations across financial services or payment networks.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>To provide supervision for the Patient Registration areas, Inpatient and Outpatient. They will aid in setting goals, priorities, and performance standards for Patient Access functions including scheduling and registration. They will support in the Revenue Cycle process by collaborating with other operational areas and ensuring accurate and timely input of patient demographic and insurance information.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Reviews Patient Access policies on a regular basis and makes updates as needed, focusing on continuous process improvements.&nbsp;</p><br> <p>Assists in the budget process and recommends the purchase of equipment and systems.&nbsp;</p><br> <p>Develops and supervises Patient Access staff through the provision of timely feedback and the use of appropriate Human Resources policies and tools to facilitate and ensure the ability of staff to achieve the highest level of professional growth and desired performance standards.&nbsp;</p><br> <p>Supervises, develops, establishes, implements, and evaluates the EMR systems to monitor the accuracy and timeliness of registration.&nbsp;</p><br> <p>Monitors up-front cash collection efforts and provides timely feedback to the Patient Access Manager for any related financial implications.&nbsp;</p><br> <p>Creates and implements methodologies to measure and improve patient satisfaction.&nbsp;</p><br> <p>Ensures the Patient Access team’s understanding, awareness, and compliance with all applicable laws, regulations, and professional standards.&nbsp;</p><br> <p>Ensures registration audits are regularly performed to promote quality and identify root causes of issues to develop action plans for process improvement.&nbsp;</p><br> <p>Monitors and analyses Key Performance Indicators for Patient Access processes providing recommendations for improvement as needed.&nbsp;</p><br> <p>Supports and assists in the cross-functional training for the Patient Access team aiming to have a universal staff that can support and cover other tasks when required.&nbsp;</p><br> <p>Aids in the Patient Access allocation and scheduling in accordance with the volume and workflow indicators to ensure compliance with department goals and improve patient journey.&nbsp;</p><br> <p>Monitors and follows up on all the required reports that the Patient Access team needs to formulate and generate on a daily, weekly, monthly, and yearly basis.&nbsp;</p><br> <p>Monitors and assures that employee time is recorded accurately. </p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Generates and maintains keeps departmental records and reports.&nbsp;</p><br> <p>Supports the Patient Access team by registering and pre-registering patients as necessary and whenever needed.&nbsp;</p><br> <p>Physically available onsite to support the team and the workflows.&nbsp;</p><br> <p>Acts as a liaison between the team and other internal cross-functions.&nbsp;</p><br> <p>Conducts monthly staff meetings to discuss pending matters and performance metrics.&nbsp;</p><br> <p>Assumes on-call responsibilities to ensure there is enough staff to complete the day-to-day tasks and to solve any related problems.&nbsp;</p><br> <p>Performs other assignments as may be required by the management.&nbsp;</p><br> <p>Ensures compliance with the Hospital’s and Finance department’s policies, procedures, and Code of Ethics and reports any deviations/noncompliance</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Understanding of health care provider financial operations.&nbsp;</p><br> <p>High level of computer literacy required. </p><br> <p>Ability to work well under pressure.&nbsp;</p><br> <p>Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.&nbsp;</p><br> <p>Analytical ability to evaluate processes and recommend improvements as necessary.&nbsp;</p><br> <p>Good oral and written communication skills to work with patients, physicians, and department staff.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>5+ years of healthcare experience in a Patient admission.</p><br> <p>5+ years in a supervisory/leadership role.&nbsp;</p><br> <p>Functional experience in revenue cycle.</p><br> <p>Minimum 2 years of experience in GCC (preferred).</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Finance Strategy L3<br>Relationship Management L3<br>Regulatory Compliance L3<br>Continuous Improvement Techniques L3<br>Problem Solving L3<br>AI Fluency<br>Leadership_321977503<br>Quality_321977507<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>All NRC employees are expected to work in accordance with the organisation’s values. To be <strong>dedicated</strong>, <strong>innovative</strong>, <strong>inclusive</strong> and <strong>accountabl</strong>e are attitudes and believes that shall guide our actions and relationships.&nbsp;NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. &nbsp;&nbsp;NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.&nbsp;</span></span></p><br><span><span>Background</span></span><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation providing assistance, protection, and durable solutions to displacement-affected populations worldwide, including in Libya.</span></span><br><span><span>In Libya, NRC offers capacity-building support to stakeholders and duty bearers to strengthen service delivery in line with humanitarian principles and NRC’s strategic objectives.</span></span></p><br><p><span><span>The Capacity Building Officer position responds to the growing need for structured capacity sharing within NRC’s core competencies. Based in the West Area Office (AO5), under the direct supervision of the ICLA Project Coordinator and technical guidance of the ICLA Specialist and Project Manager, the Capacity Building Technical Officer will design, coordinate, co-facilitate, implement and follow up on tailored capacity-building initiatives in line with project objectives and NRC’s standards.</span></span></p><br><span><span>Roles and responsibilities</span></span><br><p><span><span>The Capacity Building Officer is responsible for designing, coordinating, delivering, and following up on capacity-sharing initiatives with NRC partners, stakeholders, and duty bearers in the West Area of Libya.</span></span><br><span><span>&nbsp;Under the supervision of the Project Coordinator and guidance of the ICLA Specialist and Project Manager, the Officer ensures that tailored capacity-sharing roadmaps are developed and implemented in line with project work plans, NRC’s capacity development framework, and DIP and SIP principles.</span></span></p><br><span><span>Generic Responsibilities</span></span><br><ol><li><p><span><span>Ensure adherence to NRC policies, tools, handbooks, and guidelines related to capacity building, and participate in mandatory internal and external trainings.</span></span></p><br></li><li><p><span><span>Support the implementation of NRC’s capacity development strategy at the Area level.</span></span></p><br></li><li><p><span><span>Ensure that capacity-sharing activities target the most relevant stakeholders, based on needs assessments and agreed priorities.</span></span></p><br></li><li><p><span><span>Maintain proper filing of all capacity-building documents and records.</span></span><br><span><span> - Ensure that NRC’s capacity-building work is <strong>inclusive, conflict-sensitive, and aligned with safeguarding, SIP, and DIP standards.</strong></span></span></p><br></li><li><p><span><span>Review all capacity-building tools and content and ensure alignment with NRC standards.</span></span></p><br></li><li><p><span><span>Support internal processes for delivering capacity-building activities, including trainings, secondments, technical support, and in-kind assistance linked to duty bearers’ mandates.</span></span></p><br></li><li><p><span><span>Liaise and coordinate with relevant local authorities and stakeholders for the implementation of capacity-building activities.</span></span></p><br></li><li><p><span><span>Promote and share ideas for technical improvement in NRC’s capacity-building approaches.</span></span></p><br></li></ol><span><span>Specific responsibilities:</span></span><br><p><span><span><strong>A. Project Implementation.&nbsp;</strong></span></span></p><br><ol><li><p><span><span>Lead the design of tailored capacity-sharing roadmaps for partners and stakeholders, in consultation with technical teams.</span></span></p><br></li><li><p><span><span>Organise and deliver capacity-building activities, including training sessions, workshops, on-the-job coaching, secondments of experts, technical support, and provision of in-kind resources directly linked to partners’ mandates in the multiple intervention locations.</span></span></p><br></li><li><p><span><span>Ensure implementation of activities in line with agreed roadmaps, work plans, budgets, and quality standards.</span></span></p><br></li><li><p><span><span>Liaise with technical specialists to ensure that all content and methodologies are relevant, participatory, and adapted to the local context.</span></span><br><span><span>&nbsp; - Integrate <strong>DIP principles</strong> across all training curricula and facilitation methods, ensuring balanced participation of women, men, and vulnerable groups, and adapting materials for accessibility (e.g. language, format, disability inclusion).</span></span><br><span><span>&nbsp; - Mainstream <strong>gender, age, disability, and diversity considerations</strong> in all engagement with external partners, community structures, and authorities.</span></span></p><br></li></ol><p><span><span><strong>B. Monitoring and reporting.</strong></span></span></p><br><ol><li><p><span><span>Use NRC-approved tools to collect and verify means of verification for all output activities.</span></span></p><br></li><li><p><span><span>Track and report on output indicators and ensure the use of appropriate tools to measure outcomes.</span></span></p><br></li><li><p><span><span>Document progress, challenges, and lessons learned in capacity-building implementation.</span></span></p><br></li><li><p><span><span>Support the organisation of learning events and knowledge-sharing forums.</span></span><br><span><span>&nbsp; - Collect <strong>DIP-disaggregated data</strong> (sex, age, disability) for all training and capacity-sharing participants and report inclusion progress.</span></span><br><span><span>&nbsp; - Document and share success stories that highlight <strong>inclusion, participation, and equitable access</strong> to capacity-building opportunities.</span></span></p><br></li><li><p><span><span>Contribute to donor reports and internal updates with evidence-based information on capacity-building activities and outcomes.</span></span></p><br></li><li><p><span><span>Conduct quality assurance exercises as requested by management.</span></span></p><br></li></ol><p><span><span><strong>C. Safe and inclusive programming</strong>.&nbsp;</span></span></p><br><p><span><span> - Ensure <strong>Safe and Inclusive Programming (SIP)</strong> and <strong>Diversity, Inclusion, and Participation (DIP)</strong> are applied throughout the project cycle, under the four components:</span></span></p><br><ol><li><p><span><span>Safety, dignity, and avoiding harm</span></span></p><br></li><li><p><span><span>Meaningful access and inclusion</span></span></p><br></li><li><p><span><span>Accountability</span></span></p><br></li><li><p><span><span>Participation and empowerment</span></span><br><span><span>&nbsp; - Integrate <strong>inclusive facilitation techniques</strong> and promote meaningful engagement of underrepresented groups (e.g., women, youth, persons with disabilities, and minorities) in all capacity-building events.</span></span><br><span><span>&nbsp; - Support partners to embed <strong>DIP-sensitive indicators</strong> into their own monitoring frameworks and ensure feedback loops with participants are in place.</span></span></p><br></li></ol><p><span><span><strong>D. Other.</strong></span></span></p><br><ol><li><p><span><span>Perform any other task relevant to the position as requested by the line manager, including administrative tasks, translation of documents, or support to emergencies and other core competencies.</span></span></p><br></li><li><p><span><span>Liaise and coordinate with East based NRC Capacity Building Officer when and where needed for support, collaboration and implementation of capacity-building activities relevant to projects covering all NRC locations of intervention.</span></span></p><br></li></ol><span><span>Critical interfaces</span></span><br><ul><li><span><span><strong>Technical Specialist:</strong> Guidance, tools, and quality assurance for content and methods.</span></span></li><li><span><span><strong>Programme and Support Teams:</strong> Integration of capacity building into sectoral plans.</span></span><br><span><span>&nbsp; - <strong>Protection, Gender, and Inclusion Focal Points:</strong> Coordination on DIP mainstreaming and safe programming quality assurance.</span></span><br><span><span>&nbsp; - <strong>M&amp;E and Accountability Units:</strong> Tracking DIP indicators, collecting disaggregated data, and ensuring community feedback integration.</span></span></li><li><span><span><strong>Partners and Stakeholders:</strong> Roadmap design, implementation, and follow-up.</span></span></li></ul><span><span>Generic professional competencies</span></span><br><ul><li><span><span>Minimum 3 years of relevant experience in capacity building, training, organisational development, or related field.</span></span></li><li><span><span>Graduated with bachelor’s degree in law, Social Sciences, International Relations, Human Rights, Education or other related fields.</span></span></li><li><p><span><span>Experience in designing and delivering training, workshops, or coaching sessions.</span></span></p><br></li><li><p><span><span>Experience from working in complex and volatile contexts.</span></span></p><br></li><li><p><span><span>Documented results related to the position’s responsibilities.</span></span></p><br></li><li><p><span><span>Fluency in Arabic and English, both written and verbal.</span></span></p><br></li><li><p><span><span>Strong computer skills.</span></span></p><br></li><li><p><span><span>Ability to prioritise responsibilities, carry out multiple tasks simultaneously, and meet deadlines.</span></span><br><span><span>&nbsp; - Proven experience in <strong>inclusive facilitation</strong> and application of <strong>DIP or gender mainstreaming approaches</strong>.</span></span><br><span><span>&nbsp; - Knowledge of <strong>Safe and Inclusive Programming (SIP)</strong>, <strong>Diversity and Inclusion</strong>, and <strong>Accountability to Affected Populations (AAP)</strong> principles.</span></span></p><br></li></ul><span><span>Context related skills, knowledge and experience</span></span><br><ul><li><span><span>Strong facilitation and communication skills, with capacity to directly influence and negotiate with a wide range of stakeholders.</span></span></li><li><span><span>Knowledge of participatory approaches and adult learning methodologies.</span></span></li><li><span><span>Ability to assess needs and develop tailored capacity-building plans.</span></span></li><li><span><span>Experience in monitoring and evaluating capacity-building initiatives.</span></span></li><li><span><span>Good understanding of the humanitarian and/or development sector in Libya.&nbsp;&nbsp;</span></span></li></ul><span><span>Behavioural competencies</span></span><br> </div>