وظائف مصمم تجربة مستخدم في ليبيا 2026

من ٠ إلى ٠ سنة بيت.كوم

Patient Experience Officer

On-site - ليبيا ١٧ يوليو ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary To administer and support the patient life cycle to meet the company’s objectives of profitability, patient satisfaction, and stakeholder experience. To combine leadership skills with a desire to provide a positive patient experience to lead the patient success team. To organize and develop a way to measure how patient perceive the product and/or service the healthcare facility provides.  Job Responsibilities 1 Ensure that a positive patient experience is well maintained in the area. Assist in planning, directing, and overall coordination of Guest Relations services. Interact directly with patients, families, visitors, and staff daily.  Facilitate real-time service recovery by directly connecting with the patient and their family. Coordinate and maintain staff competency in the area of bereavement and family and patient-centered care. Serve as a bereavement resource while on duty. In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty  Job Responsibilities 2 Oversee the day-to-day patient operations to ensure a delightful customer experience at all stages of the patient engagement. Assist the Director in coordinating with internal teams to deliver seamless patient service. Assist the Director in establishing value generating business partnerships. Oversee the day-to-day partner operations to ensure a fruitful partner experience  Additional Responsibilities 3 Job Knowledge & Skills Strong Knowledge of the Healthcare industry Ability to analyze data in an accurate and time-efficient manner Understanding of confidentiality and safeguarding procedures Excellent customer service and the ability to communicate efficiently Interested in skills training and development Good at problem-solving and multitasking  Professional, flexible, and positive Willingness to work as part of a team Ability to work autonomously Ability to work to a very high standard ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role  Job Experience Minimum 4 years of experience (required) Experience work in healthcare facility (preferred) Minimum 2 years in GCC (preferred)  Competencies Agility AI Fluency Cultural Competence L3 Emotional Support L3 Leadership Patient Advocacy L3 Patient Satisfaction Metrics L3 Patient-Centered Care L3 Quality Resilience Education Bachelor's Degree in any related field </div>

من ٠ إلى ٠ سنة بيت.كوم

Patient Experience Team Leader

On-site - ليبيا ٢٥ مايو ٢٠٢٦

النفط والغاز والطاقة

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The Team Lead – Patient Experience will be responsible for building and promoting the image of the Hospital. S/He will be responsible for extending premium hospitality and exquisite service to the patients/guests across all departments/units, while operating at the highest level of discretion and confidentiality. S/He will ensure and maintain all day-to-day activities of the Department, improve all operational processes, and monitor effectiveness for the Department. Job Responsibilities 1 Crafts a personalized, elevated patient/guest experience for patients/guests while always maintaining a positive and professional demeanor. Builds patient/guest loyalty utilizing luxury standards that foster an exclusive patient relationship and commitment to service excellence. Coordinates with the Director on patient expectations and patient category type. Provides mentorship and guidance to his/her team towards consistently delivering an elevated patient/guest experience, aligned to the Hospital brand standards. Handles and coordinates all aspects of a patient journey. Leads daily operational and logistical needs and guides overall efficiency in support of the strategic initiatives of the Department. Ensures flawless technological solutions for patients/guests. Responds to special requests from patients/guests and provides prompt follow-up as needed to ensure needs are met with full satisfaction. Takes corrective actions in situations requiring immediate intervention, including interpretation and administration of the facility’s policies and work rules. Job Responsibilities 2 Acts as a coordinator between patient, doctor, and administration. Explains services available and the need for the proper use of them. Oversees non-clinical activities in Outpatient and Inpatient Departments. Coordinates with the senior management in organizing any tours or visits. Communicates pertinent information (verbal and/or electronic) in a timely manner to the Director. Documents pertinent information, actions and decisions and communicates to the Director. Supports clinical, operational and facility services throughout the entire Facility on a 24-hour basis. Collaborates with the clinical and support staff to foster delivery of quality care. Assists in evaluating and reassigning staff during crisis situations. Additional Responsibilities 3 Job Knowledge & Skills Strong Knowledge of the Healthcare industry. Computer literacy, including the use of word processing and other software packages. Genuine interest in working within a caring environment. Team Player. Ability to communicate effectively at all levels. High degree of self-organization. Ability to spot and solve problems, requiring effective decision-making skills. Ability to work long hours, often under pressure. Ability to multi-task in a fast-paced environment. Self-driven with a strong ability to work with minimal supervision. Ability to think critically and analyze infomration with efficient solution generating skills. Job Experience Minimum 5 years of experience in a similar role in healthcare (required). Previous experience in Patient Care/Customer Care and Operations in a complex organization. 2-3 years of Supervisory experience. Minimum 1 year of experience in GCC (required). Competencies Agility AI Fluency Cultural Competence L3 Emotional Support L3 Leadership Patient Advocacy L3 Patient Satisfaction Metrics L3 Patient-Centered Care L3 Quality Resilience Education Bachelor's Degree in any related field </div>

وظائف مصمم تجربة مستخدم في ليبيا

Patient Experience Officer

Patient Experience Team Leader

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف مصمم تجربة مستخدم في ليبيا

Patient Experience Officer

Patient Experience Team Leader

اشترك لتصلك وظائف وظائف مصمم تجربة مستخدم في ليبيا الجديدة دوريا علي بريدك