Swift وظائف - طرابلس ليبيا

<p><strong>Role summary</strong><br>Run the daily floor operations of the restaurant, leading the service team to deliver a fast, warm, and consistent DipnDip guest experience while protecting brand standards, hygiene, and profitability.<br><strong>Reports to:</strong> Restaurant/Branch Manager</p><p><strong>Key responsibilities</strong></p><ul><li><p>Open and close the restaurant; oversee shift readiness, staffing levels, and section assignments</p></li><li><p>Lead, coach, and schedule waiters, hosts, and baristas; run daily briefings and monitor performance</p></li><li><p>Own the guest experience: greet and manage the room, handle complaints on the spot, monitor table turnaround and service timing</p></li><li><p>Coordinate between kitchen, dessert bar, and floor to keep order accuracy and ticket times on target</p></li><li><p>Enforce food safety, hygiene, and cleanliness standards across the dining area and service stations</p></li><li><p>Monitor stock of floor supplies, coordinate inventory needs, and control waste and breakages</p></li><li><p>Oversee cash handling, POS accuracy, end-of-shift reconciliation, and daily sales reporting</p></li><li><p>Ensure menu presentation, plating, and brand standards are consistently applied</p></li><li><p>Train new hires and support recruitment as the team grows</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Requirements</strong></p><ul><li><p>2–3+ years in restaurant or café operations, at least 1 year in a supervisory role</p></li><li><p>Strong leadership and people skills; able to manage a team under pressure</p></li><li><p>Fluent Arabic; working English is a plus</p></li><li><p>Solid understanding of food safety and hygiene practices</p></li><li><p>Comfortable with POS systems and basic reporting</p></li><li><p>Flexible with evenings, weekends, and holidays</p></li><li><p>High school diploma minimum; hospitality qualification preferred</p></li></ul><p></p>

<h1>We Are Hiring:</h1><h1>E-commerce Customer Service Representative</h1><p>Meam is Libya's number 1 shopping app for locally available SHEIN products, making fashion shopping faster and easier. As a fast-growing company, we believe great customer service makes all the difference, and we're looking for friendly, responsible people who are excited to grow with us.</p><p></p><h2>Responsibilities</h2><ul><li><p>Respond to customers through Meta buisness suite.</p></li><li><p>Assist customers with orders, products, sizing, exchanges, returns, cancellations, and general inquiries.</p></li></ul><ul><li><p>Help customers choose the right products by providing detailed information and recommending suitable alternatives.</p></li><li><p>Coordinate with the team and other departments to ensure a smooth customer experience.</p></li><li><p>Maintain a professional, friendly, and respectful attitude with every customer.</p></li></ul><h2></h2><p></p><h2>We're Looking For Someone Who</h2><ul><li><p>Has excellent communication skills and knows how to deal with customers professionally.</p></li><li><p>Is patient, calm, and respectful under all circumstances.</p></li><li><p>Can manage multiple conversations at the same time.</p></li><li><p>Works fast without sacrificing accuracy.</p></li><li><p>Is familiar with SHEIN products, sizing, and fashion trends.</p></li><li><p>Can confidently use online systems and learn new tools quickly.</p></li><li><p>Is organized and pays close attention to detail.</p></li><li><p>Is responsible and committed.</p></li><li><p>Is fully available and responsive throughout the assigned shift.</p></li></ul><p></p><p><strong>Patience, professionalism, responsibility, speed, accuracy, commitment, and respectful communication are essential for this role.</strong></p><p></p><h2>Working Hours</h2><p></p><ul><li><p>Full-Time (8 hours/day).</p></li><li><p>Work schedules and shifts may change based on business needs, so flexibility is required.</p></li></ul><h2></h2><h2>How to Apply</h2><p>To confirm that you have carefully read the entire job description, include the word <strong>"customer"</strong> somewhere in your application.</p><p><strong>Requirements</strong></p><p></p><ul><li><p>Patient, calm, and respectful under all circumstances.</p></li></ul><ul><li><p>Reliable laptop/computer and stable internet connection. (A MUST)</p></li></ul><ul><li><p>Previous experience in <strong>E-commerce Customer Service</strong>.</p></li><li><p>Good knowledge of <strong>SHEIN</strong> products, sizing, and shopping experience.</p></li></ul><ul><li><p>Strong communication and customer service skills.</p></li><li><p>Good decision-making and problem-solving skills.</p></li><li><p>Fast and accurate typing.</p></li><li><p>Good with <strong>Excel</strong> and <strong>Google Sheets</strong>.</p></li><li><p>Previous knowledge of the <strong>Libyan market</strong> is highly preferred.</p></li></ul><p></p>