وظائف لمطوري ورد بريس في ليبيا
٤ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Overview of position<br><p>Established in 1951, Our client is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non- governmental partners. Our client is dedicated to promoting humane and orderly migration for the benefit of all. </p>
Role objectives<br><ol> <li> <p>Protection monitoring: Coordinate and implement protection analysis activities, conduct monitoring visits to detention centers, gathering points, and disembarkation sites, and prepare assessment reports.</p> </li> <li> <p>Field support: Provide logistical and administrative support for field visits, coordination meetings, and follow-up actions; ensure accurate data collection using available tools. </p> </li> <li> <p>Community engagement: Provide support for AAP-related events, campaigns, training, consultations, and promote engagement to community meetings, focus groups, and/or outreach activities. </p> </li> <li> <p>Beneficiary support: Provide information on available services and refer beneficiaries to appropriate IOM units or partner organizations.</p> </li> <li> <p>Partner communication: Communicate with internal and external partners on protection monitoring activities and contribute to overall project monitoring and reporting.</p> </li> <li> <p>AAP awareness: Support efforts to ensure clear understanding of AAP concepts, principles, and mechanisms among migrants, communities, and stakeholders.</p> </li> <li> <p>Feedback management: Record, categorize, and update feedback in the AAP database confidentially, ensuring timely referral, follow up, and systematic collection from suggestion boxes and offline channels.</p> </li> <li> <p>Reporting duties: Ensure timely and complete reporting of all activities on a timely manner. </p> </li> <li> <p>Perform other duties as assigned.</p> </li> </ol>
Project reporting<br><p>Senior Protection Associate (Protection Monitoring & Analysis)</p> <p> <br> </p>
Key competencies<br><p>VALUES - All IOM staff members must abide by and demonstrate these five values:</p> <p> <br> </p> <ul> <li> <p>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</p> </li> <li> <p>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</p> </li> <li> <p>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</p> </li> <li> <p>Courage: Demonstrates willingness to take a stand on issues of importance.</p> </li> <li> <p>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</p> </li> </ul> <p>CORE COMPETENCIES - Behavioural indicators Level 2</p> <p> <br> </p> <ul> <li> <p>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</p> </li> <li> <p>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</p> </li> <li> <p>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</p> </li> <li> <p>Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</p> </li> <li> <p>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p> </li> </ul>
Team management<br><p>No team management responsibility for this role</p>
Further information<br><ul> <li> <p> <span>Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines;</span></p> <p> </p> <span> </span> <p> </p> </li> <li> <p>Good knowledge of MS Office applications .e.g. Excel, Word, Outlook, etc.</p> <p> </p> <p> </p> </li> <li> <p>Protection analysis skills, to review information, identify patterns, and turn findings into clear assessment reports.</p> <p> </p> <p> </p> </li> <li> <p>Good written and spoken communications skills, good interpersonal skills, ability to work in a multi-cultural environment;</p> <p> </p> <p> </p> </li> <li> <p>Engagement and coordination skills, to explain AAP concepts clearly, speak with communities respectfully, and coordinate with partners.</p></li></ul></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p><span><span>The Team Lead – Patient Experience will be responsible</span></span><span><span> for b</span></span><span><span>uilding and promoting the image of the Hospital. S/He will be responsible for extending premium hospitality and exquisite service to the patients/guests across all departments/units, while operating at the highest level of discretion and confidentiality. S/He will ensure and maintain all day-to-day activities of the Department, improve all operational processes, and monitor effectiveness for the Department.</span></span></p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p><span><span><span><span>Crafts a personalized, elevated patient/guest experience for patients/guests while always maintaining a positive and professional demeanor. </span></span></span></span></p><br>
<p><span><span><span><span><span><span>Builds patient/guest loyalty utilizing luxury standards that foster an exclusive patient relationship and commitment to service excellence. </span></span></span></span></span></span></p><br>
<p><span><span><span><span>Coordinates with the Director on patient expectations and patient category type.</span></span></span></span></p><br>
<p><span><span><span><span>Provides mentorship and guidance to his/her team towards consistently delivering an elevated patient/guest experience, aligned to the Hospital brand standards.</span></span></span></span></p><br>
<p><span><span><span><span>Handles and coordinates all aspects of a patient journey.</span></span></span></span></p><br>
<p><span><span><span><span><span><span>Leads daily operational and logistical needs and guides overall efficiency in support of the strategic initiatives of the Department. </span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Ensures flawless technological solutions for patients/guests. </span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Responds to special requests from patients/guests and provides prompt follow-up as needed to ensure needs are met with full satisfaction.</span></span></span></span></span></span></p><br>
<p><span><span><span><span>Takes corrective actions in situations requiring immediate intervention, including interpretation and administration of the facility’s policies and work rules. </span></span></span></span></p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><p><span><span><span><span><span><span>Acts as a coordinator between patient, doctor, and administration.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Explains services available and the need for the proper use of them.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Oversees non-clinical activities in Outpatient and Inpatient Departments.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Coordinates with the senior management in organizing any tours or visits.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Communicates pertinent information (verbal and/or electronic) in a timely manner to the Director. </span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Documents pertinent information, actions and decisions and communicates to the Director. </span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Supports clinical, operational and facility services throughout the entire Facility on a 24-hour basis. </span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Collaborates with the clinical and support staff to foster delivery of quality care.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>Assists in evaluating and reassigning staff during crisis situations.</span></span></span></span></span></span></p><br>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p><span><span><span><span>Strong Knowledge of the Healthcare industry.</span></span></span></span></p><br>
<p><span><span><span><span>Computer literacy, including the use of word processing and other software packages.</span></span></span></span></p><br>
<p><span><span><span><span>Genuine interest in working within a caring environment.</span></span></span></span></p><br>
<p><span><span><span><span>Team Player.</span></span></span></span></p><br>
<p><span><span><span><span>Ability to communicate effectively at all levels. </span></span></span></span></p><br>
<p><span><span><span><span>High degree of self-organization.</span></span></span></span></p><br>
<p><span><span><span><span>Ability to spot and solve problems, requiring effective decision-making skills.</span></span></span></span></p><br>
<p><span><span><span><span>Ability to work long hours, often under pressure.</span></span></span></span></p><br>
<p><span><span><span><span>Ability to multi-task in a fast-paced environment.</span></span></span></span></p><br>
<p><span><span><span><span>Self-driven with a strong ability to work with minimal supervision.</span></span></span></span></p><br>
<p><span><span><span><span>Ability to think critically and analyze infomration with efficient solution generating skills.</span></span></span></span></p><br>
<br><br><u><b>Job Experience</b></u>
<br><p><span><span>Minimum 5 years of experience</span></span><span><span> in a similar role in healthcare</span></span><span><span> (required). </span></span></p><br>
<p><span><span>Previous experience in Patient Care/Customer Care and Operations in a complex organization.</span></span></p><br>
<p><span><span>2-3 years of Supervisory experience. </span></span></p><br>
<p><span><span>Minimum 1 year of experience in GCC (required).</span></span></p><br>
<br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Cultural Competence L3<br>Emotional Support L3<br>Leadership<br>Patient Advocacy L3<br>Patient Satisfaction Metrics L3<br>Patient-Centered Care L3<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in any related field<br><br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >Role objectives</span></p><p>Project Management Lead initial client engagements, clearly articulating CTG s services and project scope as per contract terms and conditions. Ensure alignment between the scope of work, client expectations, and CTG s service delivery, proactively managing and agreeing on any adjustments. Act as the focal point for clients, maintaining strong relationships and addressing concerns promptly to ensure satisfaction and smooth project execution. Take ownership of issue resolution, ensuring timely and effective solutions related to service delivery, consultant performance, or client concerns. Monitor financial performance, ensuring proper management of costs, revenue, and resource allocation to maintain project profitability. Ensure the timely and accurate delivery of monthly reports to clients, covering key metrics such as headcount, payroll, DSA amounts, consultant activities, and financial status. Contribute to financial forecasting and planning for ongoing and future projects.</p><p>Operations, Legal, and Compliance Management Oversee recruitment, onboarding, payroll, and contract issuance processes for CTG consultants, ensuring efficiency and compliance with CTG policies and legal frameworks. Ensure all operations related to the project comply with CTG policies, local labor laws, and client requirements, including adherence to deadlines, quality standards, and financial controls. Support the timely and compliant onboarding of international consultants per contractual requirements. Ensure the accurate and timely issuance of consultant contracts, ensuring compliance with CTG policies, local labor laws, and client agreements. Provide regular operational and financial updates to internal stakeholders, including the Country Operations Manager and Regional Director, regarding the status of client accounts, project delivery, and financial performance. Proactively implement measures to prevent mismanagement of resources, client expectations, or deliverables. Ensure strict compliance with CTG s operational policies to mitigate legal and financial risks. Obtain necessary approvals for any deviations from CTG s standard operating procedures to prevent legal or financial repercussions. Notify in-country management of any client-recommended deviations from CTG s processes. Report any fraudulent activities or irregularities to in-country management immediately. Maintain professional and official communication channels to avoid disputes with clients.</p><p>Team Leadership and Management (when applicable) Lead and manage a team of Account Administrators, Account Team Leaders, and support staff, ensuring they are well-trained, motivated, and equipped to carry out their roles. Effectively delegate tasks, ensuring timely completion and adherence to established processes. Monitor the performance of team members, providing feedback, guidance, and mentorship to ensure high-quality delivery of services. Identify areas for development within the team and provide coaching, training, and professional growth opportunities. Uphold CTG s ethical standards, ensuring all interpersonal interactions remain professional, culturally sensitive, and aligned with CTG s core values. Foster a respectful and inclusive work environment that acknowledges diverse cultural values and beliefs. Promote CTG s values in all aspects of team operations and client interactions.</p><p>Client Relationship and Communication Serve as the primary liaison for clients, maintaining long-term relationships and addressing any concerns or issues that arise. Ensure clear and transparent communication with clients to build trust and maintain satisfaction. Take ownership of any challenges that arise in client relationships, whether related to service delivery or internal operations, and ensure appropriate solutions are implemented swiftly. Ensure that client expectations are met without compromising operational efficiency or profitability.</p><p>Quality Management Responsibilities - Quality Assurance and Continuous Improvement: Ensure the consistent delivery of services in accordance with contractual obligations, company standards, and client expectations. Monitor service quality and client satisfaction through regular reviews, feedback sessions, and performance evaluations. Identify quality risks, service gaps, and areas for improvement, and implement corrective and preventive actions as required. Coordinate with operational and support teams to ensure compliance with established quality management processes and procedures. Track and report key performance indicators (KPIs), service level agreements (SLAs), and quality metrics to management and clients. Lead client issue resolution processes, ensuring timely investigation, root cause analysis, and implementation of sustainable solutions. Support continuous improvement initiatives aimed at enhancing service delivery efficiency, effectiveness, and customer satisfaction. Ensure all client-related documentation, records, and reports are maintained accurately and in accordance with company quality standards. Promote a culture of quality, accountability, and continuous improvement among internal stakeholders and service delivery teams. Participate in internal and external audits related to client accounts and support the implementation of audit recommendations. Ensure continuous follow-up and regular updates of all client trackers, including training records, performance reviews, and other tracking tools, in line with client requirements. Ensure the timely delivery of all client reports, maintaining a high level of accuracy and ensuring that all information is up to date Deliver CTG and UN training programs effectively and maintain accurate, comprehensive, and regularly updated training materials and matrices for all training activities conducted</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Key competencies - Outstanding people management skills and very familiar with delegation, performance management, and providing feedback and guidance to team members. - Strong communication, problem-solving skills. - Financial acumen, ideally with experience managing budgets and financial reporting. - Proficiency in HR systems and Microsoft Office (Excel, Word, PowerPoint). - Strong attention to detail, especially in managing contracts, consultant data, and reporting. - Proactive and results-oriented. - Ability to work under pressure and manage multiple priorities simultaneously.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Result of Service The report prepared should be in Arabic and in electronic format. The report submitted should not be less than 30 pages. A 2 to 4 pages executive summary of the report. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. PDF format will not be accepted. It should include a table of contents to be automatically upndated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email address of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism, using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted and/or previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and GIA permission. The content of the generated document shall be the sole property of ESCWA. Work Location Remote Expected duration 16 weeks Duties and Responsibilities GENERAL SCOPE Digital identity (e-ID) is increasingly recognized as a foundational enabler of sustainable development because it underpins access to services, rights, and economic participation. The UN Sustainable Development Goals explicitly include legal identity for all (SDG 16.9), highlighting its role in inclusion and governance. In fact, e-ID allows individuals to securely prove their identity in digital environments, which improves access to healthcare, education, financial services, and social protection while reducing costs and improving efficiency in delivery. Identity verification is also essential for the resilience of societies and economies. Well-governed digital identity systems are now viewed as critical digital public infrastructure necessary for long-term sustainability and trust in digital transformation . Globally, the impact of e-ID is transformative but uneven. The World Economic Forum (WEF) highlights that around 850 million people still lack legal identification, limiting their ability to participate fully in society and the economy. Expanding digital identity systems can significantly improve inclusion, enabling access to digital services, financial systems, and labor markets while enhancing privacy and user control when properly designed. Regionally, especially in developing economies, e-ID is expected to accelerate digital economies and public sector efficiency; however, gaps in infrastructure, governance, and interoperability remain major barriers. Evidence also shows that lack of ID restricts access to essentials such as mobile connectivity, banking, healthcare, and voting, demonstrating the broad socio-economic consequences of identity exclusion. Two widely cited global success cases are Estonia and India. Estonia s e-ID is considered a global benchmark, where over 99% of public services are accessible online and citizens use digital identity for voting, healthcare, taxation, and business, demonstrating how e-ID can anchor a fully digital society . Its success is grounded in strong legal frameworks, interoperability, and universal adoption. Another example is India s Aadhaar system , which has enabled large-scale inclusion in financial services and targeted welfare delivery. These cases illustrate that successful e-ID systems combine policy, technology, and governance to drive adoption and trust . For Libya, developing a robust e-ID policy is critical to advancing its digital transformation agenda and overcoming governance and service delivery challenges. Given Libya s high internet penetration, a clear, comprehensive e-ID policy would strengthen trust, improve interoperability across government services, and address gaps in data protection and digital governance. The General Information Authority (GIA) in Libya requested the technical assistance of ESCWA to develop the national digital identity policy. The objective of this consultancy is to provide an advisory service to assist ESCWA team in suggesting the digital identity policy to the GIA. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the digital identity policy. To produce the draft policy, the consultant is requested to conduct, among others, the main following tasks: 1. Review the national digital documents and the existing policies and strategies in Libya related to digital transformation, innovation, digital technologies, and other related national development plans; 2. Review best regional and international best practices related to digital identity policies and frameworks (at least 2 selected regional and 2 international cases); 3. Identify main national stakeholders, hold, in coordination with GIA, interviews and meetings with the main national stakeholders and preparing minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Prepare the needed digital identity policy based on international and regional best practices, gap analysis, national needs (SWOT analysis); 6. Present the draft report in a national workshop or meeting (physically or remotely) and capture the main comments and findings of the discussions; 7. Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and GIA. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">A Master's degree in ICT, technology, engineering, computer science or a related field is required. A Ph.D. degree is desired. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 5 years of professional experience and research in the domain of digital technologies is required. Previous experience in the delivery of research papers is desirable. Previous experience in the development of digital identity plans is desirable. English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, Fluency in written and spoken Arabic and English is required. Note: Fluency equals a rating of fluent in all four areas (speak, read, write, and understand) and Knowledge of equals a rating of confident in two of the four areas.</p></section>