وظائف موظف حجز تذاكر طيران

<p><strong>General Purpose of the Job:</strong></p><p>To receive subscriber calls and address non-technical inquiries (such as information on packages, invoices, and procedures), process requests within the scope of their authority, and escalate others to the relevant departments, ensuring subscriber satisfaction from the very first interaction.</p><p><strong>Key Tasks and Responsibilities:</strong></p><ol><li><strong>Operational Tasks:</strong><ul><li>Receiving phone calls and verifying subscriber identities.</li><li>Answering inquiries related to packages, invoices, and administrative procedures.</li><li>Executing administrative requests from subscribers (e.g., updating non-sensitive data, issuing copies of invoices, and account statements).</li><li>Opening and classifying request and complaint tickets accurately and following them up until closure.</li><li>Transferring technical reports to the Technical Support department according to approved procedures.</li></ul></li><li><strong>Supervisory and Regulatory Tasks:</strong><ul><li>Documenting every call in the Customer Relationship Management (CRM) system to ensure continuity of follow-up.</li><li>Strict adherence to call scripts and the company’s approved quality standards.</li><li>Ensuring data confidentiality and non-disclosure of any information without full verification of the account holder's identity.</li></ul></li><li><strong>Developmental Tasks:</strong><ul><li>Reporting patterns of recurring inquiries and suggesting their addition to the knowledge base to improve the customer experience.</li></ul></li></ol><p><strong>Job Requirements and Qualifications:</strong></p><ul><li><strong>Education:</strong> Diploma or Bachelor's degree in any field.</li><li><strong>Work Experience:</strong> One year of experience in customer service; <strong>fresh graduates are accepted</strong> after passing the company's training program.</li><li><strong>Technical Skills:</strong><ul><li>Excellent skills in telephone communication and dealing with subscribers.</li><li>Knowledge and ability to use ticketing systems, Customer Relationship Management (CRM) systems, and billing systems.</li></ul></li><li><strong>Behavioral Skills:</strong> Good listening, clarity of explanation, patience, self-control, and the ability to work within a team.</li><li><strong>Languages:</strong> Proficiency in Arabic and a basic level of English.</li><li><strong>Special Requirements:</strong> Readiness to work in a shift system (including official holidays) and work in front of a computer using a headset.</li></ul><p><strong>How to Apply:</strong></p><p>Those who find themselves qualified and meeting the above conditions are requested to apply via the company's dedicated recruitment form on the website.</p><p><br><br>&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Hiring Company<p>Misk Aloula for Tourism Services Ltd is a tourism and travel services company based in Tripoli, Libya. The company is currently looking to strengthen its team with experienced professionals to support its travel and ticketing operations and deliver high-quality services to its clients.</p><br>Your Mission as a Ticketing Officer<p>Your role is pivotal in managing airline ticketing and reservation services, assisting customers with their travel needs, and ensuring accurate and efficient ticketing operations in accordance with airline policies.</p><br>You will be handling these duties and responsibilities as a Ticketing Officer<ul><li><p>Book and issue airline tickets.</p><br></li><li><p>Process changes, cancellations, and reissues according to airline policies.</p><br></li><li><p>Assist customers with schedules, fares, and travel inquiries.</p><br></li><li><p>Operate reservation systems (Amadeus).</p><br></li><li><p>Verify passenger details against passport information.</p><br></li><li><p>Monitor ticketing time limits to prevent automatic cancellations.</p><br></li><li><p>Find the best fares and travel options for customers.</p><br></li><li><p>Ensure accuracy and compliance with airline policies.</p><br></li><li><p>Handle customer concerns professionally.</p><br></li><li><p>Coordinate with airlines and travel partners.</p><br></li><li><p>Maintain booking records and prepare sales reports.</p><br></li></ul>Qualifications and Skills that will allow you to thrive as a Ticketing Officer<ul><li><p>Bachelor's degree or diploma in Business Administration or a related field (tourism or travel training is an advantage).</p><br></li><li><p>Minimum 2–3 years of experience in ticketing or a travel agency.</p><br></li><li><p>Proficiency in GDS (Amadeus preferred).</p><br></li><li><p>Strong communication and customer service skills.</p><br></li><li><p>Advanced English proficiency (written and spoken) for communicating with airline and client correspondence.</p><br></li><li><p>Ability to work under pressure and multitask.</p><br></li></ul>Additional Information<ul><li><p><strong>Location:</strong> Omar Al-Mukhtar Street, Tripoli, Libya</p><br></li><li><p><strong>Work Arrangement:</strong> Full-Time</p><br></li><li><p><strong>Working Hours:</strong> 8:30 AM – 4:00 PM</p><br></li><li><p><strong>Salary:</strong> Depending on experience and qualifications</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Hiring Company<p>Misk Aloula for Tourism Services Ltd is a tourism and travel services company based in Tripoli, Libya. The company is currently looking to strengthen its team with experienced professionals to support its daily operations and deliver high-quality travel services to its clients.</p><br>Your Mission as an Operations Supervisor<p>Your role is pivotal in overseeing the company's daily operations, ensuring smooth workflow, maintaining service quality, and supporting the team in achieving operational and business targets.</p><br>You will be handling these duties and responsibilities as an Operations Supervisor<ul><li><p>Follow up on the office's daily operations and supervise workflow.</p><br></li><li><p>Oversee reservations, ticketing, and travel services.</p><br></li><li><p>Lead the team, assign tasks, and monitor performance.</p><br></li><li><p>Deal with clients and business partners and maintain good relationships.</p><br></li><li><p>Follow up on sales and contribute to achieving business targets.</p><br></li><li><p>Prepare daily and weekly reports for management.</p><br></li><li><p>Solve operational problems and ensure service quality.</p><br></li><li><p>Meet client deadlines and deliver work on time.</p><br></li></ul>Qualifications and Skills that will allow you to thrive as an Operations Supervisor<ul><li><p>Experience in the travel and tourism industry.</p><br></li><li><p>Strong leadership, communication, and organizational skills.</p><br></li><li><p>Good decision-making and problem-solving abilities.</p><br></li><li><p>Good computer and administrative skills.</p><br></li><li><p>Fluency in English.</p><br></li></ul>Additional Information<ul><li><p><strong>Location:</strong> Omar Al-Mukhtar Street, Tripoli, Libya</p><br></li><li><p><strong>Work Arrangement:</strong> Full-Time</p><br></li><li><p><strong>Working Hours:</strong> 8:00 AM – 4:00 PM</p><br></li><li><p><strong>Salary:</strong> Depending on experience and qualifications</p><br></li></ul> </div>

<p>He/She will perform the substantive duties and responsibilities outlined below, in close collaboration with JTV, service providers and other stakeholders. The consultant is expected to adopt a participative and inclusive approach that will be reflected in reporting.</p><p>1. Compound Management &amp; Administrative Support</p><p>Facility &amp; Villa Maintenance: Provide direct support to the Admin Associate in managing the Our client compound. Coordinate, track and monitor daily maintenance and repair requests for residential villas and office spaces, ensuring timely follow-ups with maintenance vendors and housekeeping teams.</p><p>Resident &amp; Accommodation Services: Assist in managing short-stay records and hotel room reservations. Support the administration of our client Booking Hub, ensuring accurate check-in/check-out documentation and smooth resident communications.</p><p>Asset &amp; Inventory Management: Maintain comprehensive oversight of our client physical assets. Assist with physical inventory verification and accurate data entry on SharePoint.</p><p>Preventive Maintenance &amp; Inspections: Coordinate routine preventive maintenance and regular inspections of physical assets, and monitor the quality of essential services such as power supply, water systems and general repairs.</p><p>2. Light ICT and Technical Support</p><p>Basic Desktop &amp; Helpdesk Support: Provide daily first-level technical support and basic troubleshooting to CO staff and our client users. Escalate complex hardware, software or local area network (LAN) issues to the ICT Associate.</p><p>Basic System Checks (IPTV/CCTV/Internet): Assist in monitoring the functionality of CCTV cameras and IPTV services across the compound. Report connectivity outages, clarity issues or damages, and coordinate timely cleaning or replacements with external vendors under the guidance of the ICT Associate.</p><p>3. Compliance and Reporting</p><p>Ensure adherence to our client operational, safety and security procedures within the compound. Report any incidents, damages or irregularities in a timely manner. Maintain proper records of requests, interventions and follow-ups. Oversee external contractors and service providers to ensure works are completed to the required standard.</p><p>4. Other Duties</p><p>Perform other duties within the functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><p>Institutional Arrangements</p><p>Under the guidance of the our client Premise Manager, and direct supervision of our client Admin. Associate, the Admin and Facilities Support will provide reliable and safe facilities management services ensuring high accuracy of work. The consultant demonstrates a client-oriented approach, a high sense of responsibility, courtesy, tact, and the ability to work with people of different national and cultural backgrounds. The consultant will work in coordination with our client ICT Associate as needed for light ICT and technical support matters. The consultant is required to provide periodical progress reports on a regular and needs basis throughout the assignment to monitor progress. The consultant will be supported by our client team and Operations Team in the Country Office as needed to facilitate his/her work. The consultant will need to engage with our client Agencies in our client, the German Embassy, security guards, service providers, JTV management and others as deemed relevant. Our client reserves the right to commission additional inputs, reviews, or revisions, as needed to ensure the quality and relevance of the work, if deemed necessary.</p><p>Project reporting</p><p>Supervisor Client Admin. Associate</p><p>Key competencies</p><p>Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline.</p><p>Think Innovatively: Open to creative ideas/known risks, is a pragmatic problem solver, makes improvements.</p><p>Learn Continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.</p><p>Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.</p><p>Act with Determination: Shows drive and motivation, able to deliver calmly in the face of adversity, confident.</p><p>Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships.</p><p>Enable Diversity and Inclusion: Appreciates/respects differences, aware of unconscious bias, confronts discrimination.</p><p>Building, Facilities &amp; Office Space Management: Knowledge of facility management; ability to coordinate routine preventive maintenance, repairs and services for premises, and to monitor the quality of essential services such as power supply and water systems.</p><p>Assets Management: Knowledge of policy and procedures on property, plant and equipment; ability to support physical inventory verification and to maintain accurate asset and equipment records.</p><p>Documents and Records Management: Overall document and records management, including registry and filing of requests, interventions and follow-ups, and accurate data entry on SharePoint.</p><p>IT Customer Support: Ability to provide first-level support to users, diagnose and resolve basic hardware, software and network issues, and escalate complex issues as required.</p><p>Customer Satisfaction/Client Management: Ability to respond timely and appropriately to the needs of our client residents, our client agencies and other clients, and to anticipate them.</p><p>Team management</p><p>None for this position</p><p>Further information</p><p>Deliverables</p><p>The Consultant would be expected to provide monthly attendance records and progress reports, on a regular and needs basis throughout the assignment, outlining the following:</p><p>Timely logging and follow-up of maintenance and basic IT support requests.</p><p>Updated inventory records for facilities and office equipment.</p><p>Routine reporting of issues, actions taken and pending items.</p><p>Support to ensure operational readiness of compound facilities and services.</p><p><strong>Desired Candidate Profile</strong></p><p>The incumbent provides comprehensive facility management support, coordinating routine preventive maintenance, conducting regular inspections of physical assets, and monitoring the quality of essential services such as power supply, water systems, and general repairs. Parallel to these administrative duties, the incumbent acts as a first-line responder for light technical troubleshooting. Through the diligent oversight of external contractors and the proactive management of facility workflows, the incumbent ensures a safe, reliable, and professional environment, directly contributing to the overall operational efficiency and sustainability of our Client s presence in Libya.</p><p>The consultant demonstrates a client-oriented approach, a high sense of responsibility, courtesy, tact, and the ability to work with people of different national and cultural backgrounds.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Project Manager to lead a large-scale 200-acre infrastructure project in Benghazi, Libya.<br> This opportunity is ideal for Egypt-based Civil Engineers with extensive infrastructure experience who are ready to relocate and oversee project execution on-site.<br> The successful candidate will be responsible for managing the project from construction through completion, ensuring quality, safety, timelines, and budget objectives are achieved while coordinating with multidisciplinary teams and stakeholders.<br> Key Responsibilities * Lead the execution of a large-scale infrastructure project from inception to completion.<br> * Manage day-to-day site operations and ensure project milestones are delivered on schedule.<br> * Review daily, weekly, and monthly progress reports.<br> * Oversee utility diversion activities and infrastructure construction works.<br> * Coordinate with consultants, contractors, subcontractors, and project stakeholders.<br> * Monitor project quality, safety, and compliance with engineering standards.<br> * Identify project risks and implement effective mitigation plans.<br> * Resolve technical and operational challenges efficiently.<br> * Ensure projects are delivered within scope, budget, and schedule.<br> * Provide leadership and mentorship to site teams with the potential to oversee multiple projects in the future.<br> * Competitive Salary * Accommodation provided * Transportation provided * Two meals per day * Annual flight ticket * 21 days paid annual leave (can be split into two periods) * Bachelor’s Degree in Civil Engineering.<br> * Master’s Degree in Civil Engineering is a plus.<br> * 15+ years of experience in infrastructure projects within engineering consultancy.<br> * Previous experience as a Resident Engineer or Project Manager.<br> * Strong hands-on experience managing large-scale infrastructure projects.<br> * Proven experience in utility diversion projects.<br> * PMP certification or equivalent is an advantage but not mandatory.<br> * Strong leadership, communication, and problem-solving skills.<br> * Willingness to relocate and reside full-time in Benghazi, Libya.<br> (This role is not suitable for candidates seeking rotational or commuting arrangements.<br>)</span> </div>