Quality Assurance / Quality Control Jobs in Libya

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><strong>About Al-Masraba Company</strong><p><span>Al-Masraba</span><span> Company</span><span> is a Libyan company specializing in importing, supplying, and distributing essential and luxury food items. The company aims to provide reliable, high-quality products to the local market by carefully selecting its partners and building an effective distribution network to meet customers' needs.</span></p><br><strong>Your task as Sales and Marketing Manager</strong><p><span>As the sales manager, you will be responsible for leading the commercial team, setting and implementing sales plans, expanding market coverage, and building strong relationships with customers to ensure growth objectives are achieved and the company’s presence in the market is enhanced.</span></p><br><strong>The following tasks and responsibilities will be undertaken as Sales and Marketing Manager</strong><p><span>Lead and manage the sales team and guide it to achieve sales targets.</span></p><br><p><span>Prepare and execute sales plans in line with the company’s objectives.</span></p><br><p><span>Identify sales coverage areas and allocate them to sales representatives while monitoring their performance.</span></p><br><p><span>Develop relationships with existing customers and attract new ones.</span></p><br><p><span>Monitor sales performance indicators, analyze results, and propose improvement opportunities.</span></p><br><p><span>Coordinate with warehouse management to ensure product availability and smooth order fulfillment.</span></p><br><p><span>Track market developments and competitors and raise recommendations to support business growth.</span></p><br><strong>Qualifications and skills that will help you succeed as Sales and Marketing Manager</strong><p><span>Bachelor’s degree in Business Administration, Marketing, or any related field.</span></p><br><p><span>Experience of at least 5 years in managing or leading sales teams, preferably in consumer goods or food distribution.</span></p><br><p><span>Leadership skills and the ability to build and motivate teams.</span></p><br><p><span>Excellent negotiation and client relationship-building skills.</span></p><br><p><span>The ability to analyze sales data and make data-driven decisions.</span></p><br><p><span>Proficiency in Microsoft Office, especially Excel.</span></p><br><strong>Additional requirements</strong><p>Work location: Al Andalus neighborhood, Tripoli, Libya.</p><br><p>· Contract type: Full-time.</p><br><p>· Salary: determined based on experience and competence.</p><br></div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Project Manager to lead a large-scale 200-acre infrastructure project in Benghazi, Libya.<br> This opportunity is ideal for Egypt-based Civil Engineers with extensive infrastructure experience who are ready to relocate and oversee project execution on-site.<br> The successful candidate will be responsible for managing the project from construction through completion, ensuring quality, safety, timelines, and budget objectives are achieved while coordinating with multidisciplinary teams and stakeholders.<br> Key Responsibilities * Lead the execution of a large-scale infrastructure project from inception to completion.<br> * Manage day-to-day site operations and ensure project milestones are delivered on schedule.<br> * Review daily, weekly, and monthly progress reports.<br> * Oversee utility diversion activities and infrastructure construction works.<br> * Coordinate with consultants, contractors, subcontractors, and project stakeholders.<br> * Monitor project quality, safety, and compliance with engineering standards.<br> * Identify project risks and implement effective mitigation plans.<br> * Resolve technical and operational challenges efficiently.<br> * Ensure projects are delivered within scope, budget, and schedule.<br> * Provide leadership and mentorship to site teams with the potential to oversee multiple projects in the future.<br> * Competitive Salary * Accommodation provided * Transportation provided * Two meals per day * Annual flight ticket * 21 days paid annual leave (can be split into two periods) * Bachelor’s Degree in Civil Engineering.<br> * Master’s Degree in Civil Engineering is a plus.<br> * 15+ years of experience in infrastructure projects within engineering consultancy.<br> * Previous experience as a Resident Engineer or Project Manager.<br> * Strong hands-on experience managing large-scale infrastructure projects.<br> * Proven experience in utility diversion projects.<br> * PMP certification or equivalent is an advantage but not mandatory.<br> * Strong leadership, communication, and problem-solving skills.<br> * Willingness to relocate and reside full-time in Benghazi, Libya.<br> (This role is not suitable for candidates seeking rotational or commuting arrangements.<br>)</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>JOB DUTIES:<br></b><br> Manage daily warehouse activities, including receiving, storing, picking, packing, and dispatching goods<br><br> Manage and guide warehouse staff to ensure efficiency, accuracy, and high performance <br><br> Monitor inventory levels and coordinate with procurement for timely replenishments<br><br> Implement and maintain proper warehouse layout, storage systems, and procedures for optimal efficiency<br><br> Conduct regular stock counts, audits, and reconciliations to ensure inventory accuracy<br><br> Enforce health, safety, and security procedures in line with company and regulatory standards<br><br> Manage goods receiving and delivery (for external clients or delivery department)<br><br> Manage replenishment process between warehouses, coordinate with warehouse department about goods need, and with external or internal delivery team.<br><br> Coordinate with procurement department concerning goods PO and arrival.<br><br> Coordinate with stock controller concerning stock adjustment, new serials entry, inventory and daily operation.<br><br> Handle damaged goods, stock adjustments, and discrepancy reports in coordination with relevant departments<br><br> Track KPIs and prepare regular warehouse performance reports with action plans for improvement<br><br> Ensure proper documentation and accurate data entry in ERP systems (Odoo experience is a plus)<br><br> Collaborate with logistics, procurement, and sales teams to ensure timely deliveries and stock availability<br><br> <br>EDUCATION &amp; SKILLS:<br><br> Bachelor s degree in Business Administration, Logistics, or related field (preferred)<br><br> Minimum of 5 7 years of experience in warehouse operations, with at least 2 years in a supervisory/managerial role<br><br> Strong knowledge of inventory management, warehouse systems, and stock control procedures<br><br> Familiarity with ERP systems (Odoo preferred) and Microsoft Office tools<br><br> Strong leadership, organizational, and problem-solving skills<br><br> Good understanding of warehouse health and safety regulations<br><br> Excellent communication skills in Arabic and English; French is an advantage<br><br> Fluency in Arabic and English; French is an advantage<br><br> <br>WORKING HOURS:<br><br>Monday to Saturday from 8:00am till 5:00 pm</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview</p><p>An established international security provider is seeking an experienced and highly professional Project Security Manager to lead the delivery of a diplomatic security support contract in Libya. This is a senior operational management role suited to a disciplined, mature, and proven security professional with significant experience managing armed or static security teams, close protection support, secure compounds, client-facing operations, and hostile-environment security procedures. The successful candidate will be responsible for the day-to-day management, operational performance, discipline, compliance, reporting, and quality assurance of the assigned security project. The role requires strong leadership, sound judgement, diplomatic professionalism, and the ability to operate confidently within a structured international environment. Specific project and client details will be discussed only with shortlisted candidates during the interview and onboarding process.</p><p>Location</p><p>The role will be based in Libya within a secure diplomatic support environment. Movement, accommodation, operational access, and project details will be managed in accordance with company and client procedures.</p><p>Rotation and Working Schedule</p><p>Rotation schedule to be confirmed during the interview process. Deployment cycles remain subject to operational requirements. Availability required for operational escalation, incident response, and client support while deployed. Flexibility required due to the nature of diplomatic security operations in a hostile environment.</p><p>Reporting Line</p><p>The Project Security Manager will report to senior company management and will act as the primary on-ground management representative for the assigned project. The role will also maintain regular operational communication with authorised client representatives, internal operations management, team leaders, supervisors, logistics, HR, compliance, and support personnel.</p><p>Key Responsibilities</p><p>Contract and Project Management</p><ul><li>Manage the daily delivery of all security services under the assigned project.</li><li>Act as the primary operational point of contact between the company and the client.</li><li>Ensure contract requirements, service levels, staffing levels, and performance standards are consistently met.</li><li>Maintain professional client communication and resolve operational issues quickly and appropriately.</li><li>Ensure all project personnel understand their duties, responsibilities, reporting lines, and operational limitations.</li><li>Support mobilisation, demobilisation, rotation planning, and handover procedures.</li><li>Maintain accurate records for attendance, manning, incidents, training, equipment, welfare, and compliance.</li></ul><p>Security Operations Management</p><ul><li>Oversee static guarding, access control, control room coordination, and compound security procedures.</li><li>Maintain perimeter integrity, visitor management, access procedures, and emergency escalation arrangements.</li><li>Coordinate with team leaders, supervisors, and operational support staff to ensure effective daily delivery.</li><li>Monitor the local security situation and advise management of developments that may affect the project.</li><li>Ensure all personnel operate in accordance with SOPs, Rules for the Use of Force, local law, client procedures, and company policies.</li></ul><p>Leadership and Team Management</p><ul><li>Manage team leaders, supervisors, static security contractors, drivers, and support personnel.</li><li>Maintain discipline, standards, morale, and professional conduct across the deployed team.</li><li>Conduct briefings, debriefings, inspections, welfare checks, and performance reviews.</li><li>Identify training gaps and ensure corrective action is implemented.</li><li>Manage poor performance, misconduct, or non-compliance in accordance with company procedures.</li><li>Ensure personnel remain presentable, alert, punctual, and operationally fit throughout deployment.</li><li>Support a respectful, professional, multicultural working environment.</li></ul><p>SOPs, Compliance and Quality Assurance</p><ul><li>Implement, maintain, and review project-specific SOPs.</li><li>Conduct routine quality assurance checks, site inspections, and operational reviews.</li><li>Ensure records are complete, accurate, and inspection-ready.</li><li>Support internal audits, client reviews, corrective actions, and continuous improvement.</li><li>Maintain compliance with applicable company standards, local regulations, human rights principles, and recognised private security management standards.</li><li>Ensure use-of-force, incident, access control, and emergency procedures are clearly understood by project personnel.</li></ul><p>Mandatory Requirements</p><p>Experience</p><ul><li>Minimum 10 years verifiable experience in military, police, government, diplomatic security, or regulated commercial security operations.</li><li>Minimum 5 years proven experience in a senior supervisory or management role, such as Project Manager, Operations Manager, Security Manager, or equivalent, with direct responsibility for personnel, assets, and operational delivery.</li><li>Demonstrated experience managing security operations in hostile, high-risk, or austere environments, with documented operational outcomes.</li><li>Proven experience supporting diplomatic missions, government entities, international organisations, or similarly high-profile clients under formal contractual frameworks.</li><li>Comprehensive operational knowledge of static guarding, access control systems, control room operations, emergency response procedures, and secure compound management.</li><li>Demonstrated experience in producing formal reports, risk assessments, incident documentation, and operational briefings to a professional and auditable standard.</li><li>Experience operating within structured compliance frameworks and adhering to recognised international standards, such as ISO 18788, ISO 9001, and ICoCA principles.</li></ul><p>Qualifications</p><ul><li>Recognised and accredited qualification in close protection, security management, military, or police training from a reputable institution or government body.</li><li>Valid and current medical qualification, minimum FREC 3 or internationally recognised equivalent (mandatory).</li><li>Valid Hostile Environment Awareness Training (HEAT) or equivalent certification from an accredited provider (mandatory).</li><li>Valid driving licence with demonstrable operational driving experience in challenging environments.</li><li>Formal qualification in project management, risk management, or security management, such as PRINCE2, PMP, or equivalent, strongly preferred.</li><li>Demonstrated weapons competency and certification where applicable, in accordance with legal and operational requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 10 years verifiable experience in military, police, government, diplomatic security, or regulated commercial security operations.</li><li>Minimum 5 years proven experience in a senior supervisory or management role, such as Project Manager, Operations Manager, Security Manager, or equivalent, with direct responsibility for personnel, assets, and operational delivery.</li><li>Demonstrated experience managing security operations in hostile, high-risk, or austere environments, with documented operational outcomes.</li><li>Proven experience supporting diplomatic missions, government entities, international organisations, or similarly high-profile clients under formal contractual frameworks.</li><li>Comprehensive operational knowledge of static guarding, access control systems, control room operations, emergency response procedures, and secure compound management.</li><li>Demonstrated experience in producing formal reports, risk assessments, incident documentation, and operational briefings to a professional and auditable standard.</li><li>Experience operating within structured compliance frameworks and adhering to recognised international standards, such as ISO 18788, ISO 9001, and ICoCA principles.</li><li>Recognised and accredited qualification in close protection, security management, military, or police training from a reputable institution or government body.</li><li>Valid and current medical qualification, minimum FREC 3 or internationally recognised equivalent (mandatory).</li><li>Valid Hostile Environment Awareness Training (HEAT) or equivalent certification from an accredited provider (mandatory).</li><li>Valid driving licence with demonstrable operational driving experience in challenging environments.</li><li>Formal qualification in project management, risk management, or security management, such as PRINCE2, PMP, or equivalent, strongly preferred.</li><li>Demonstrated weapons competency and certification where applicable, in accordance with legal and operational requirements.</li><li>All qualifications must be verifiable, current, and issued by recognised and accredited training providers or authorities.</li><li>Strong leadership and decision-making under pressure.</li><li>Excellent written and spoken English.</li><li>Professional client-facing communication skills.</li><li>Ability to manage multicultural teams.</li><li>High level of discretion and confidentiality.</li><li>Strong administrative and reporting discipline.</li><li>Ability to enforce standards fairly and consistently.</li><li>Calm, mature, and solution-focused approach to operational challenges.</li><li>Understanding of diplomatic operating environments and the need for discretion, protocol, and professionalism.</li><li>Previous Libya deployment experience.</li><li>Arabic language ability.</li><li>Previous embassy or diplomatic security project experience.</li><li>Experience managing EU, UK, or international security personnel.</li><li>Experience working under ISO 18788, ISO 9001, ICoCA, or similar security/compliance frameworks.</li><li>Experience managing armed security teams.</li><li>Experience coordinating with local authorities, security stakeholders, or international organisations.</li><li>Previous responsibility for contract mobilisation, quality assurance, training, or operational audits.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Hiring Company:<p>Space Technology Solutions (STS) is a technology solutions provider based in Tripoli, Libya, focused on supporting the Libyan market with modern IT products, services, and infrastructure solutions. The company provides services such as digital archiving and works with clients across different sectors, including public and private organizations.</p><br>Your Mission as an Account Manager &amp;amp; Pre-Sales Engineer:<p>Your mission is to maintain strong communication with the company’s vendors, partners, and customers while identifying and following new business opportunities.</p><br><p>You will stay updated on the company’s technology products and solutions, understand customer requirements, and recommend suitable IT solutions that support the sales process.</p><br><p>The role requires a combination of relationship management, opportunity follow-up, technical knowledge, and strong communication.</p><br>You Will Be Handling These Duties and Responsibilities as an Account Manager &amp;amp; Pre-Sales Engineer:<ul><li><p>Maintain regular communication with assigned vendors, partners, and customer accounts.</p><br></li><li><p>Build and maintain professional relationships with vendor account managers and technical representatives.</p><br></li><li><p>Stay updated on vendor products, solutions, promotions, partner programs, and important technical developments.</p><br></li><li><p>Monitor customer requirements, tenders, requests for quotations, and potential projects.</p><br></li><li><p>Identify and follow new business opportunities related to the company’s portfolio.</p><br></li><li><p>Understand customer requirements and recommend suitable products and solutions.</p><br></li><li><p>Provide technical pre-sales support, including product selection, solution comparison, technical presentations, and proposal preparation.</p><br></li><li><p>Coordinate with vendors and internal technical teams when additional technical support is required.</p><br></li><li><p>Maintain accurate records of opportunities, communications, pending actions, and next steps.</p><br></li><li><p>Ensure that opportunities and partner requests are followed up consistently and within the required deadlines.</p><br></li></ul>Qualifications and Skills That Will Allow You to Thrive as an Account Manager &amp;amp; Pre-Sales Engineer:<ul><li><p>Minimum of <strong>two years</strong> of relevant experience in account management, technical sales, pre-sales, system integration, or vendor management.</p><br></li><li><p>Good technical knowledge of IT infrastructure, networking, systems, security, backup, virtualization, hardware, and software solutions.</p><br></li><li><p>Familiarity with several technology brands, such as HP, Cisco Technologies and more.</p><br></li><li><p>Ability to understand customer requirements and recommend suitable products and solutions.</p><br></li><li><p>Strong communication, relationship-management, presentation, and follow-up skills.</p><br></li><li><p>Ability to manage several vendors, accounts, and opportunities at the same time.</p><br></li><li><p>Good organizational skills and attention to details.</p><br></li><li><p>Professional working proficiency in English.</p><br></li><li><p>Relevant vendor, technical, sales, or pre-sales certifications are an advantage.</p><br></li></ul>Additional Information<ul><li><p><strong>Working Days &amp;amp; Hours: </strong>Saturday to Thursday (9:00 AM – 4:00 PM)</p><br></li><li><p><strong>Location: </strong>11 JuneTripoli, Libya.</p><br></li><li><p><strong>Benefits:</strong> Paid annual leave and overtime compensation. Sales incentives are open for discussion with highly qualified candidates.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Location: Benghazi Type: Permanent Salary: Not Specified</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span><span>The Allied Health Manager will be responsible for the strategic planning, coordination, and delivery of allied health services, ensuring the highest standards of patient care and operational efficiency. This role requires a strong leader with excellent communication skills, clinical expertise, and a commitment to promoting a collaborative and patient-centered approach.</span></span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p><span><span><span><span><span><span>Leadership and Team Management: Provide leadership and direction to a diverse team of allied health professionals, including physiotherapists, occupational therapists, speech pathologists, dietitians, and social workers. Foster a positive work environment, promote teamwork, and support professional development through coaching, mentoring, and training.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Operational Management: Oversee the daily operations of allied health services, including scheduling, resource allocation, and workflow management. Ensure appropriate staffing levels and skill mix to meet patient care demands and optimize service delivery.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Service Delivery: Ensure the delivery of high-quality, patient-centered allied health services. Develop and implement clinical policies, procedures, and protocols in line with evidence-based practices and organizational standards.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Quality Improvement: Lead quality improvement initiatives to enhance patient outcomes and service efficiency. Monitor key performance indicators (KPIs), clinical outcomes, and patient satisfaction, and implement corrective actions as needed.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Budget and Resource Management: Develop and manage the allied health budget, including forecasting, monitoring expenses, and identifying opportunities for cost savings. Ensure the efficient use of resources while maintaining high standards of care.</span></span></span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p><span><span><span><span><span><span>Compliance and Accreditation: Ensure compliance with all relevant regulatory requirements, industry standards, and accreditation guidelines. Maintain accurate documentation and records and prepare reports for regulatory and accreditation bodies as required.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Interdisciplinary Collaboration: Collaborate with medical, nursing, and administrative teams to promote integrated, multidisciplinary care. Participate in case reviews, clinical meetings, and strategic planning sessions to ensure comprehensive patient care.</span></span></span></span></span></span></p><br> <p><span><span><span>Patient and Community Engagement: Engage with patients, families, and community stakeholders to promote awareness and understanding of allied health services. Develop and implement community outreach programs to support health promotion and disease prevention initiatives.</span></span></span></p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p><span><span><span><span>Strong leadership and team management skills, with a demonstrated ability to lead multidisciplinary teams.</span></span></span></span></p><br> <p><span><span><span><span>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</span></span></span></span></p><br> <p><span><span><span><span>Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.</span></span></span></span></p><br> <p><span><span><span><span>Knowledge of healthcare industry standards, regulations, and best practices.</span></span></span></span></p><br> <p><span><span><span><span>Proficiency in Microsoft Office Suite and healthcare management software.</span></span></span></span></p><br> <p><span><span><span>Familiarity with healthcare accreditation and compliance standards.</span></span></span></p><br> <br><br><u><b>Job Experience</b></u> <br><p><span><span><span>Minimum of 5 years of clinical experience in an allied health profession, with at least 2 years in a leadership or management role in the healthcare sector.</span></span></span></p><br> <p><span><span><span>Minimum 3 year in GCC (preferred)</span></span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Build High-Performing Teams<br>Clinical Operations and Processes L4<br>Electronic Health Records (EHR) and Health Information Systems L4<br>Healthcare Operations Management L4<br>Leadership<br>Project Management L4<br>Provide Direction<br>Quality<br>Quality Assurance and Compliance L4<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Hiring Company</strong><p>The hiring company isa proud member of a leading prestigiousGroup, that specializes in importing and distributing high-end luxury fashion brands. Serving both wholesalers and operating retail stores, we are committed to delivering exceptional products and unforgettable experiences to our customers across Libya.</p><br><strong>Your Mission as a Digital Marketing Manager</strong><p>As the Digital Marketing Specialist, you will lead the charge in driving growth across our retail and wholesale channels. You’ll craft impactful campaigns that embody our luxury brand identity, blending strategic insight, creativity, and execution to elevate our market presence.</p><br><strong>You will be handling these duties and responsibilities as a Digital Marketing Manager</strong><ul><li><p>Define and implement the overall digital marketing strategy for the company and its brand portfolio.</p><br></li><li><p>Manage and coordinate multi-brand communication, ensuring alignment with each brand’s guidelines and positioning.</p><br></li><li><p>Oversee digital channels including social media, website content, campaigns, and paid media.</p><br></li><li><p>Plan and manage digital marketing calendars, campaigns, and launches in coordination with retail and commercial teams.</p><br></li><li><p>Analyze performance using KPIs (engagement, reach, traffic, conversion) and prepare performance reports.</p><br></li><li><p>Coordinate external agencies, freelancers, or content partners when needed.</p><br></li><li><p>Work closely with the Content &amp;amp; Social Media Executive to ensure consistent messaging and visual identity.</p><br></li><li><p>Support the future development of e-commerce and digital sales initiatives.</p><br></li></ul><strong>Qualifications and Skills that will allow you to thrive as a Digital Marketing Specialist</strong><ul><li><p>3+ years of experience in digital marketing, preferably in fashion, retail, FMCG, or lifestyle brands.</p><br></li><li><p>Strong understanding of digital channels, social media platforms, and paid advertising.</p><br></li><li><p>Experience managing multi-brand or multi-market communication is a plus.</p><br></li><li><p>Analytical mindset with the ability to translate data into actions.</p><br></li><li><p>Strong communication and project management skills.</p><br></li><li><p>Fluency in English.</p><br></li></ul><strong>Additional Information</strong><ul><li><p><strong>Working Days &amp;amp; Hours:</strong> 9 to 5, Saturday to Thursday.</p><br></li><li><p><strong>Location:</strong>Jraba, Tripoli.</p><br></li><li><p><strong>Benefits:</strong></p><br><ul><li><p>Competitive salary and benefits package including a valuable corporate discount.</p><br></li><li><p>Opportunity to build a digital marketing department from scratch. </p><br></li><li><p>Exposure to international premium and lifestyle brands.</p><br></li></ul></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Role objectives</span></p><p>Project Management Lead initial client engagements, clearly articulating CTG s services and project scope as per contract terms and conditions. Ensure alignment between the scope of work, client expectations, and CTG s service delivery, proactively managing and agreeing on any adjustments. Act as the focal point for clients, maintaining strong relationships and addressing concerns promptly to ensure satisfaction and smooth project execution. Take ownership of issue resolution, ensuring timely and effective solutions related to service delivery, consultant performance, or client concerns. Monitor financial performance, ensuring proper management of costs, revenue, and resource allocation to maintain project profitability. Ensure the timely and accurate delivery of monthly reports to clients, covering key metrics such as headcount, payroll, DSA amounts, consultant activities, and financial status. Contribute to financial forecasting and planning for ongoing and future projects.</p><p>Operations, Legal, and Compliance Management Oversee recruitment, onboarding, payroll, and contract issuance processes for CTG consultants, ensuring efficiency and compliance with CTG policies and legal frameworks. Ensure all operations related to the project comply with CTG policies, local labor laws, and client requirements, including adherence to deadlines, quality standards, and financial controls. Support the timely and compliant onboarding of international consultants per contractual requirements. Ensure the accurate and timely issuance of consultant contracts, ensuring compliance with CTG policies, local labor laws, and client agreements. Provide regular operational and financial updates to internal stakeholders, including the Country Operations Manager and Regional Director, regarding the status of client accounts, project delivery, and financial performance. Proactively implement measures to prevent mismanagement of resources, client expectations, or deliverables. Ensure strict compliance with CTG s operational policies to mitigate legal and financial risks. Obtain necessary approvals for any deviations from CTG s standard operating procedures to prevent legal or financial repercussions. Notify in-country management of any client-recommended deviations from CTG s processes. Report any fraudulent activities or irregularities to in-country management immediately. Maintain professional and official communication channels to avoid disputes with clients.</p><p>Team Leadership and Management (when applicable) Lead and manage a team of Account Administrators, Account Team Leaders, and support staff, ensuring they are well-trained, motivated, and equipped to carry out their roles. Effectively delegate tasks, ensuring timely completion and adherence to established processes. Monitor the performance of team members, providing feedback, guidance, and mentorship to ensure high-quality delivery of services. Identify areas for development within the team and provide coaching, training, and professional growth opportunities. Uphold CTG s ethical standards, ensuring all interpersonal interactions remain professional, culturally sensitive, and aligned with CTG s core values. Foster a respectful and inclusive work environment that acknowledges diverse cultural values and beliefs. Promote CTG s values in all aspects of team operations and client interactions.</p><p>Client Relationship and Communication Serve as the primary liaison for clients, maintaining long-term relationships and addressing any concerns or issues that arise. Ensure clear and transparent communication with clients to build trust and maintain satisfaction. Take ownership of any challenges that arise in client relationships, whether related to service delivery or internal operations, and ensure appropriate solutions are implemented swiftly. Ensure that client expectations are met without compromising operational efficiency or profitability.</p><p>Quality Management Responsibilities - Quality Assurance and Continuous Improvement: Ensure the consistent delivery of services in accordance with contractual obligations, company standards, and client expectations. Monitor service quality and client satisfaction through regular reviews, feedback sessions, and performance evaluations. Identify quality risks, service gaps, and areas for improvement, and implement corrective and preventive actions as required. Coordinate with operational and support teams to ensure compliance with established quality management processes and procedures. Track and report key performance indicators (KPIs), service level agreements (SLAs), and quality metrics to management and clients. Lead client issue resolution processes, ensuring timely investigation, root cause analysis, and implementation of sustainable solutions. Support continuous improvement initiatives aimed at enhancing service delivery efficiency, effectiveness, and customer satisfaction. Ensure all client-related documentation, records, and reports are maintained accurately and in accordance with company quality standards. Promote a culture of quality, accountability, and continuous improvement among internal stakeholders and service delivery teams. Participate in internal and external audits related to client accounts and support the implementation of audit recommendations. Ensure continuous follow-up and regular updates of all client trackers, including training records, performance reviews, and other tracking tools, in line with client requirements. Ensure the timely delivery of all client reports, maintaining a high level of accuracy and ensuring that all information is up to date Deliver CTG and UN training programs effectively and maintain accurate, comprehensive, and regularly updated training materials and matrices for all training activities conducted</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Key competencies - Outstanding people management skills and very familiar with delegation, performance management, and providing feedback and guidance to team members. - Strong communication, problem-solving skills. - Financial acumen, ideally with experience managing budgets and financial reporting. - Proficiency in HR systems and Microsoft Office (Excel, Word, PowerPoint). - Strong attention to detail, especially in managing contracts, consultant data, and reporting. - Proactive and results-oriented. - Ability to work under pressure and manage multiple priorities simultaneously.</p><p></p></section>