Computer Teacher Jobs in Libya

<p><strong>General Purpose of the Job:</strong></p><p>To receive subscriber calls and address non-technical inquiries (such as information on packages, invoices, and procedures), process requests within the scope of their authority, and escalate others to the relevant departments, ensuring subscriber satisfaction from the very first interaction.</p><p><strong>Key Tasks and Responsibilities:</strong></p><ol><li><strong>Operational Tasks:</strong><ul><li>Receiving phone calls and verifying subscriber identities.</li><li>Answering inquiries related to packages, invoices, and administrative procedures.</li><li>Executing administrative requests from subscribers (e.g., updating non-sensitive data, issuing copies of invoices, and account statements).</li><li>Opening and classifying request and complaint tickets accurately and following them up until closure.</li><li>Transferring technical reports to the Technical Support department according to approved procedures.</li></ul></li><li><strong>Supervisory and Regulatory Tasks:</strong><ul><li>Documenting every call in the Customer Relationship Management (CRM) system to ensure continuity of follow-up.</li><li>Strict adherence to call scripts and the company’s approved quality standards.</li><li>Ensuring data confidentiality and non-disclosure of any information without full verification of the account holder's identity.</li></ul></li><li><strong>Developmental Tasks:</strong><ul><li>Reporting patterns of recurring inquiries and suggesting their addition to the knowledge base to improve the customer experience.</li></ul></li></ol><p><strong>Job Requirements and Qualifications:</strong></p><ul><li><strong>Education:</strong> Diploma or Bachelor's degree in any field.</li><li><strong>Work Experience:</strong> One year of experience in customer service; <strong>fresh graduates are accepted</strong> after passing the company's training program.</li><li><strong>Technical Skills:</strong><ul><li>Excellent skills in telephone communication and dealing with subscribers.</li><li>Knowledge and ability to use ticketing systems, Customer Relationship Management (CRM) systems, and billing systems.</li></ul></li><li><strong>Behavioral Skills:</strong> Good listening, clarity of explanation, patience, self-control, and the ability to work within a team.</li><li><strong>Languages:</strong> Proficiency in Arabic and a basic level of English.</li><li><strong>Special Requirements:</strong> Readiness to work in a shift system (including official holidays) and work in front of a computer using a headset.</li></ul><p><strong>How to Apply:</strong></p><p>Those who find themselves qualified and meeting the above conditions are requested to apply via the company's dedicated recruitment form on the website.</p><p><br><br>&nbsp;</p><p>&nbsp;</p>

<p>Job Description</p><p>Abu Ghraes Soft company announces its desire to hire a receptionist, who will be responsible for receiving customers, organizing appointments, and administrative coordination within the company, while providing a distinctive experience for clients.</p><p>Gender</p><p>Female</p><p>Years of Experience</p><p>Previous experience in reception, customer service, or any related field is preferred.</p><p>Job Tasks</p><ul><li>Receiving customers and welcoming them in a polite manner</li><li>Answering phone calls and internal coordination</li><li>Organizing appointments and scheduling visits</li><li>Following up on emails and messages</li><li>Maintaining the organization and tidiness of the reception area</li></ul><p>Job Requirements</p><ul><li>A pleasant and friendly personality</li><li>Good experience in providing customer services</li><li>Proficiency in using computers and Microsoft Office programs</li><li>Decent appearance and good conduct</li><li>Excellent verbal and written communication skills</li><li>High organizational and time management skills and the ability to work under pressure</li><li>Tact and good listening skills</li><li>Self-confidence and attention to body language</li></ul><p>Working Days</p><p>All days of the week except Friday</p><p>Working Hours</p><p>From 9:00 AM to 4:00 PM</p><p>Work Location</p><p>Tripoli – Sidi Al-Masry, opposite the Turkish visa procedures office</p><p>Salary</p><p>1000 LYD</p><p>How to Apply</p>