Call Center Jobs in Libya

<p>CTG overview CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good! But do you know who we are? And what do we do? We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions. Here s a list of services we offer: Staffing solutions and HR management services Monitoring and evaluation Fleet management and logistics Facilities management Sustainability and Communications Advisory Election monitoring and observation IT professional services Medical assistance Visit www.ctg.org to find out more.</p><p>Overview of position Under the overall supervision of the Protection Officer Policy &amp; Capacity Development, and the direct supervision of the Senior Protection Associate (AAP), the Protection Assistant (AAP) will support the implementation of Accountability to Affected Populations (AAP) activities. The incumbent will assist in managing feedback mechanisms, facilitating community engagement, and ensuring timely and appropriate follow-up of feedback and complaints in line with AAP framework and data protection standards</p><p>Role objectives</p><p>Receive feedback, complaints, inquiries, and requests from beneficiaries through the Call Center and other Community Feedback Mechanism (CFM) channels, ensuring respectful, professional, and two-way communication. Conduct regular collection and documentation of feedback from suggestion boxes and other offline channels. Record, categorize, update, and monitor feedback and referrals in the AAP case handling system, ensuring accuracy, confidentiality, and timely follow-up with relevant units. Maintain confidentiality of sensitive information and escalate protection concerns, including GBV, child protection, safeguarding, and PSEA cases, in accordance with organizational procedures. Support community meetings, focus group discussions, outreach activities, and awareness campaigns to promote AAP mechanisms and available services. Assist in analyzing feedback trends and preparing periodic reports to support programme improvement. Support administrative and logistical arrangements for AAP-related activities and community consultations. Perform other related duties as assigned by the Senior Protection Associate (AAP).</p><p>Project reporting Senior Protection Associate (AAP)</p><p>Key competencies Values - all staff members must abide by and demonstrate these three values:</p><p>Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</p><p>CORE COMPETENCIES - Behavioural indicators</p><p>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p>

<p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Promote assigned pharmaceutical products and drive sales growth by effectively managing the territory and executing strategic plans to target physicians in both institutional and private sectors.</li><li>Develop and implement plans (e.g., territory, account and call) that include goals, action plans, time frames and resources.</li><li>Establish strong relationships with a broad base of health care constituents (e.g. physicians, private hospitals, pharmacies, teaching hospitals, targeted community hospitals, and community offices, etc.) through one-on-one sales presentations, group discussions and medical meeting exhibits.</li><li>Develop and implement creative strategies in key accounts and key opinion leaders (KOLs).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in a relevant field (e.g., Pharmacy, Veterinary medicine,...). Strong communication, negotiation skills, problem-solving skills. and interpersonal skills. A self-motivated professional with passion for healthcare and drive to improve patient care in a competitive sales environment.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>Responsible for treating patients with life-threatening illnesses, establishing effective patient care plans, and referring patients to the appropriate specialists. The incumbent shall be highly trained with proven experience working in an emergency room or urgent care setting.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Assessing patients who enter the emergency room immediately and overseeing emergency recovery.</p><br> <p>Conducting follow-up visits to monitor the patient’s condition.</p><br> <p>Requesting the appropriate medical tests and based on them, following a treatment plan.</p><br> <p>Developing effective patient care plans.</p><br> <p>Referring patients to appropriate specialists.</p><br> <p>Ensuring that patients are stable before transferring them to the proper department for further evaluation.</p><br> <p>Providing instructions for discharge and any relevant paperwork.</p><br> <p>Maintaining patients' medical records.</p><br> <p>Coordinating with different ER departments to ensure patients receive the necessary treatment.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Actively participate in the planning and implementation of the department development plans and the different manpower training programs for the medical, technical and nursing staff in his/her area of expertise.&nbsp;</p><br> <p>Participates in the various committees for the upgrading of services and organization of work within and outside the hospital.</p><br> <p>Participates in scheduling of on-call duties and provides on-call services.&nbsp;</p><br> <p>Participates in the assessment and updating of drug, medical supply and equipment needs.</p><br> <p>Participates in research activities.</p><br> <p>Performs special procedures as privileged.</p><br> <p>Adheres to policies, guidelines, plans and programs of the organization.</p><br> <p>Performs other duties as assigned/directed by the Head of the department.</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>• Current and in a good standing medical license to practice in country of residence.Provides high quality care to patients in this area of medicine.Communication skills to explain complex medical information, procedures, answer questions to patients and their families.Technical skills to perform procedures and analyze data.Technical skills to interpret medical records, scan patient data and interpret test results.Ability to think and act quickly in a stressful environment.Good hand-eye coordination and manual dexterity.Perfect vision and visuospatial awareness.Supervise fellows, staff/assistant physicians and residents The ability to work well alone and within a team.</p><br> <p>• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>5 years of experience in the similar role</p><br> <p>2 years in GCC (preferred)</p><br> <br><br><u><b>Competencies</b></u> <br>Drive Cost Optimization<br>AI Fluency<br>Leadership<br>Build High-Performing Teams<br>Quality<br>Speed of Execution<br>Resilience<br>Build Process and Systems<br>Agility<br>Provide Direction<br>Acute Medical Diagnosis L4<br>Crisis Management L4<br>Invasive Procedures L4<br>Trauma Management and Basic Life Support L4<br>Good Medical Practice L4<br><br><br><u><b>Education</b></u> <br>Doctoral degree<br>Bachelor's Degree in Doctor of Medicine<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Logistics Specialist is responsible to manage and coordinate the domestic or international movement of assets, products, and materials upon the request of the Business Line. They optimize equipment utilization, select the most cost-effective routings and MoTs and plan / book these shipments with approved carriers and 3PLs, comply with the selection of preferred contracted carriers or internal fleet, and secure delivery as per the established service level. Be the BL's logistics focal point for their logistics movements. Validate transport requests and required delivery dates for a defined geographic region or lane(s) to achieve on-time delivery. Prepare equipment load plans per planning standard operating procedures to maximize rental and call-out equipment utilization. Leverage planning and use rate checker tools to achieve competitive costs by applying preferred contracted rates. Plan effective shipment/truck routings, leverage consolidation/cargo optimization, and maximize backload opportunities to drive down costs where possible. Monitor shipment execution, track shipment movements and manage deviations with our logistics suppliers while keep internal stakeholders updated. Manage weekly fixed schedules and regional milk runs. Issue work orders before each move with associated cost approvals. Identify logistics network improvement projects or opportunities. Ensure full compliance of transports with the international transport regulations. Monitor cargo moves status and performances and investigates deviations. Implement proactive and corrective measures combined with appropriate communication when early warning signs of deviation are detected. Assess carrier performance with respect to on-time delivery and on-time pickup. Manage international or domestic logistics movements ensuring compliance with Schlumberger policies and processes as well as local regulations including but not limited to finance, personnel, LTC guidelines and QHSE. Ensure proper storage of electronic documents in the system. Act as the interface with the Import/Export Teams and assure smooth communication flow between parties. Participate in the performance analysis meeting. Monitor and capture logistics milestone data in the business system. Report any deviation in QUEST and follow up on action plan to ensure continuous improvement on service quality. Obtain the necessary freight cost approval from the Business line representatives and shortlist offers from Freight Forwarders in the bidding system. Logistics Specialist can report into a Logistics Manager or Logistics Supervisor at GeoUnit or SCC (LCT or DSC) based on the specific location of the role. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor degree</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right.<br> Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br> Job Summary: We are seeking a passionate and talented Medical Representative to join our dynamic team at Tripoli, Libya.<br> The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<br> Key Responsibilities: • Promote assigned pharmaceutical products and drive sales growth by effectively managing the territory and executing strategic plans to target physicians in both institutional and private sectors.<br> • Develop and implement plans (e.<br>g., territory, account and call) that include goals, action plans, time frames and resources.<br> • Establish strong relationships with a broad base of health care constituents (e.<br>g. physicians, private hospitals, pharmacies, teaching hospitals, targeted community hospitals, and community offices, etc.<br>) through one-on-one sales presentations, group discussions and medical meeting exhibits.<br> • Develop and implement creative strategies in key accounts and key opinion leaders (KOLs).<br> Bachelor's degree in a relevant field (e.<br>g., Pharmacy, Veterinary medicine,.<br>..). Strong communication, negotiation skills, problem-solving skills.<br> and interpersonal skills.<br> A self-motivated professional with passion for healthcare and drive to improve patient care in a competitive sales environment.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a motivated Entry-Level Data and Infrastructure Engineer to join our team in Libya. The role focuses on two main areas: managing and transforming data from multiple sources into structured formats for analysis, and designing, supporting, and maintaining cloud computing environments. This is an exciting opportunity to gain hands-on experience with cloud technologies, data infrastructure, and digital solutions in a professional engineering environment.</p><p>Key Responsibilities</p><p>Data Management:</p><ul><li>Organize, collect, process, and store data from different sources</li><li>Transform raw, unstructured data into usable formats for analysis</li><li>Perform data mapping and quality control across multiple data sources</li><li>Assemble large, complex datasets meeting functional and non-functional requirements</li><li>Support data loading, migration, and retrieval tasks</li><li>Advise on data governance, policies, roles, and dataflow</li><li>Work with stakeholders to resolve data-related technical issues</li></ul><p>Infrastructure &amp; Cloud Support:</p><ul><li>Design, plan, maintain, and support cloud computing environments (AWS, Azure, Google Cloud)</li><li>Collaborate with engineering teams to ensure digital applications run efficiently on cloud infrastructure</li><li>Deploy applications using container technologies such as Docker and Kubernetes</li><li>Maintain existing databases (SQL, NoSQL) and related data stores</li><li>Use APIs, web services, REST/RPC, and JSON/XML integration as needed</li><li>Operate, design, develop, test, and implement infrastructure systems with automation in mind</li><li>Install and configure IoT solutions, network setup, and SDK implementations</li><li>Participate in out-of-office on-call rotation as required</li></ul><p>Technical Analysis &amp; Documentation:</p><ul><li>Assess company data and infrastructure environments, providing improvement recommendations</li><li>Estimate project value from an infrastructure perspective and liaise closely with customers</li><li>Maintain accurate and up-to-date documentation on all activities</li><li>Gather experience working with OpenStack, Linux/UNIX, Rackspace, and Schlumberger EDM and OSDU workflows</li></ul><p>What We Offer</p><ul><li>Hands-on experience with cloud computing, data infrastructure, and digital applications</li><li>Mentoring from experienced engineers and IT specialists</li><li>Exposure to real-world projects and customer-facing tasks</li><li>Career development opportunities in data engineering and cloud technologies</li><li>Collaborative and supportive work environment</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications &amp; Experience</h2><ul><li>Bachelor s degree in Computer Science, IT, Data Engineering, Cloud Computing, or related field</li><li>Basic understanding of cloud platforms (AWS, Azure, GCP) and database management (SQL, NoSQL)</li><li>Familiarity with container technologies (Docker, Kubernetes) and Linux/UNIX environments</li><li>Analytical, problem-solving, and organizational skills</li><li>Good communication and teamwork abilities</li><li>Motivation to learn and grow in data and infrastructure engineering</li></ul><p></p></section>

<p>Data and Infrastructure Engineer responsibility is in two main aspects; First, responsible for organizing, collecting, processing, and storing of data from different sources and transforming raw, unstructured data into formats that can be used for analysis including architectures such as databases, servers, and large-scale processing systems. Second, responsible for the design, planning, management, maintenance, and support, and any other technological duties associated with an organization s cloud computing environment including support of an application on any Schlumberger supported cloud. Other Reports to: Service Delivery Engineer - SIS PHONE_NUMBER) or D&amp;I Solutions Delivery Manager PHONE_NUMBER) Managing cloud environments in accordance with company security guidelines. Act as focal point for gathering system requirements from application architects and owners to ensure seamless transformation and loading of data across different cloud vendors such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform. Responsible for Data loading, data migration, and data retrieval. Be customer advisor on data governance, policies, roles, and dataflow. Responsible for assembling large, complex sets of data that meet non-functional and functional business requirements. Perform data mapping, data quality control for one to multiple data sources. Run assessment of a company data and infrastructure environment with proposed improvement and recommendations. Work with stakeholders including data, design, product and executive teams and assisting them with data-related technical issues. Use API knowledge to design RESTful services, and integrate them with existing data providers, using JSON or XML as needed. Responsible for maintaining existing company databases using experience; which includes a working knowledge of SQL and NoSQL, and related data stores such as Postgres. Resopsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc. Collaborates with the engineering teams to enable digital applications to run on cloud infrastructure correctly, performantly and efficiently. Responsible for the deployment using container technologies: Docker and Kubernetes. Gather/Keep experience working with OpenStack, Linux/UNIX, Rackspace, Docker and Microsoft Azure as applicable for the customer and Schlumberger implementation. Responsible for having a working knowledge of web services, APIs, REST and RPC. Handle incoming incidents change requests and problems as a first line of support. Responsible for operating, designing development, testing and implementing of infrastructure systems and hardware with automation in mind. Responsible for estimating project value/development plans, evaluating from an infrastructure point-of-view and maintain close liaison with the customer. Responsible for maintaining accurate and up-to-date documentation on all activities. Participates in out-of-office on-call rotation as required. Responsible for installing and configuring IOT Agora solutions including Infrastructure, network setup &amp; SDK Implementation. Maintains and supporting existing on-premises applications from licensing, installation, and configuration if applicable. Responsible for gather/developing experience working on OSDU community code and Schlumberger Enterprise Data Management (EDM) workflows.</p><p><strong>Desired Candidate Profile</strong></p><p>BSC degree with +5 Years Experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Infection Prevention and Control Practitioner will oversee all aspects of the Infection Prevention and Control (IPC) programs and provide leadership, resources, tools, and analytics to reduce/eliminate hospital-acquired infections, manage outbreaks/exposures and improve clinical practice. S/He will serve as a key interface with the Ministry of Public Health and other agencies in coordination with the senior clinical administrative leadership.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Provides consultation and expertise in IPC for professional staff, administrative, medical, clinical, patient care, and support services.&nbsp;</p><br> <p>Responsible for surveillance programs for both healthcare acquired infections and disease reporting including collection and analysis of relevant data and implementation of appropriate action plans to address related issues.&nbsp;</p><br> <p>Establishes along with relevant stakeholders the IPC Committee to determine the direction of surveillance activities.&nbsp;</p><br> <p>Actively monitors and evaluates effectiveness of the IPC strategy.&nbsp;</p><br> <p>Participates in the formulation of policies for the control and prevention of Center infection.&nbsp;</p><br> <p>Advises and supports under the supervision of the Infection Control Committee Chairman and all heads of departments in the implementation of agreed infection control policies in their specific areas.&nbsp;</p><br> <p>Serves as a member of committees related to infection control and collects and records relevant data and information.&nbsp;</p><br> <p>Adheres to Qatar government requirements for reportable diseases and outbreak reporting.&nbsp;</p><br> <p>Ensures that patients and visitors have access to infection control information.&nbsp;</p><br> <p>Contributes to the continuous improvement of systems, processes, and practices to increase productivity and operational efficiency. </p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Follows all relevant organizational Health, Safety and Environment and Quality Management policies, processes, procedures, and instructions to ensure compliance in all aspects of work and ensure commitment to a culture of continuous improvement to meet quality standards and stakeholder expectations.&nbsp;</p><br> <p>Monitors, controls, and reports key performance indicators related to the Department and recommends corrective actions.&nbsp;</p><br> <p>Ensures education and training for all facility and contracts staff in proper selection and use of PFE and job or task specific infection control practices.&nbsp;</p><br> <p>Investigates infection trends including surgical site, outbreaks, and environmental safety issues.&nbsp;</p><br> <p>Monitors isolation practices for both standard and transmission-based precautions.&nbsp;</p><br> <p>Advises on infection control aspects regarding clinical equipment.&nbsp;</p><br> <p>Conducts surveillance as outlined in the IPC strategy.</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Working knowledge of MOPH Infection Prevention and Control standards, the Joint Commission International and other local regulatory requirements.&nbsp;</p><br> <p>Demonstrates commitment to customer service and ability to meet the needs and expectations of patients and health care colleagues.&nbsp;</p><br> <p>Ability to analyze qualitative and quantitative information for decision support.&nbsp;</p><br> <p>Must be able to manage competing priorities, while being extremely adaptable and flexible and maintaining a positive work environment.&nbsp;</p><br> <p>Proficiency using Microsoft Windows / Microsoft Office software and electronic medical record.&nbsp;</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 10 years (required).&nbsp;</p><br> <p>5 years in acute care settings. </p><br> <p>5 of these years can be as a nurse.&nbsp;</p><br> <p>4 years’ experience in prevention and control of infection.</p><br> <p>Minimum 2 years in GCC (preferred).&nbsp;</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Incident Investigation L3<br>Risk Assessment and Management L3<br>Clinical Guidelines and Protocols L3<br>Environmental Health and Safety L3<br>Antimicrobial Stewardship L3<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Nursing or any related field<br><br><br><br> </div>

<p>The Health Visitor Program is a cornerstone initiative of the Ministry of Health (MoH) of Libya, supported by ou cient, aimed at strengthening community-based Primary Health Care (PHC) services across the country. The programme is expected to be rolled out in all municipalities across the West, East and South regions of Libya. Under the overall guidance of our client Chief of CSD and in close collaboration with the MoH (PHC &amp; NCDC) and the Human Power Development Center (HPDC), the National Consultants will jointly act as the coordination team of the Health Visitor Program at national and regional level. The scale and complexity of rolling out the Health Visitor Programme across all municipalities requires a dedicated national coordination team to ensure technical coherence, quality of implementation, alignment across stakeholders, and integration of routine programme data into the national DHIS-2 platform.</p><p><strong>Role objectives</strong></p><ul><li>a) Coordinate the Health Visitor Programme activities across West, East, and South regions of Libya.</li><li>b) Provide technical oversight to the National Health Visitor Task Force and ensure alignment across MoH, HPDC, UNICEF, WHO and other partners.</li><li>c) Oversee the six Health Visitor Field Monitors, review their workplans and reports, and consolidate regional performance data.</li><li>d) Establish and maintain coordination mechanisms at national, regional, and municipal levels.</li><li>e) Identify implementation bottlenecks and initiate corrective actions in collaboration with counterparts.</li><li>f) Support the roll-out of cascade trainings and lead the ToT selection and quality assurance process.</li><li>g) Finalise technical guidance documents (Operational Guidance, Facilitator Guide, Field Guide).</li><li>h) Support the operationalization of the Tripartite MoU between our client, MoH, and HPDC.</li><li>i) Integrate routine Health Visitor programme data into the national DHIS-2 system, with SOPs for data flow and quality.</li><li>j) Facilitate stakeholder coordination (MoH, NCDC, HPDC, our client, WHO and partners).</li><li>k) Contribute to donor reports, situation updates, and programme documentation.</li></ul><p><strong>Project reporting</strong></p><p>The Coordination Consultants report to the Chief of CSD, our client Libya Country Office, and provide regular briefings to the National Health Visitor Task Force. Monthly progress reports, coordination packages and consolidated programme reports are submitted for review and endorsement.</p><p><strong>Key competencies</strong></p><ul><li>Strong programme coordination and stakeholder engagement skills</li><li>Deep technical knowledge of community health, PHC and CHW / Health Visitor programmes</li><li>Proven capacity to work with government counterparts and UN agencies</li><li>Analytical and strategic thinking with attention to operational detail</li><li>Proficiency in DHIS-2 dashboards and MS Office</li><li>Excellent written and verbal communication in Arabic and English</li><li>Team management</li></ul><p>Provides technical oversight of the six Health Visitor Field Monitors (three in West and three in East and South) and coordinates with PHC counterparts, HPDC focal points, and our clients field teams.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Strong programme coordination and stakeholder engagement skills Deep technical knowledge of community health, PHC and CHW / Health Visitor programmes Proven capacity to work with government counterparts and UN agencies Analytical and strategic thinking with attention to operational detail Proficiency in DHIS-2 dashboards and MS Office Excellent written and verbal communication in Arabic and English Team management Provides technical oversight of the six Health Visitor Field Monitors (three in West and three in East and South) and coordinates with PHC counterparts, HPDC focal points, and our clients field teams. Further information Proficiency in MS Office and DHIS-2 dashboards; strong coordination and stakeholder engagement skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Infection Prevention and Control Practitioner will oversee all aspects of the Infection Prevention and Control (IPC) programs and provide leadership, resources, tools, and analytics to reduce/eliminate hospital-acquired infections, manage outbreaks/exposures and improve clinical practice. S/He will serve as a key interface with the Ministry of Public Health and other agencies in coordination with the senior clinical administrative leadership.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Provides consultation and expertise in IPC for professional staff, administrative, medical, clinical, patient care, and support services.&nbsp;</p><br> <p>Responsible for surveillance programs for both healthcare acquired infections and disease reporting including collection and analysis of relevant data and implementation of appropriate action plans to address related issues.&nbsp;</p><br> <p>Establishes along with relevant stakeholders the IPC Committee to determine the direction of surveillance activities.&nbsp;</p><br> <p>Actively monitors and evaluates effectiveness of the IPC strategy.&nbsp;</p><br> <p>Participates in the formulation of policies for the control and prevention of Center infection.&nbsp;</p><br> <p>Advises and supports under the supervision of the Infection Control Committee Chairman and all heads of departments in the implementation of agreed infection control policies in their specific areas.&nbsp;</p><br> <p>Serves as a member of committees related to infection control and collects and records relevant data and information.&nbsp;</p><br> <p>Adheres to Qatar government requirements for reportable diseases and outbreak reporting.&nbsp;</p><br> <p>Ensures that patients and visitors have access to infection control information.&nbsp;</p><br> <p>Contributes to the continuous improvement of systems, processes, and practices to increase productivity and operational efficiency. </p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Follows all relevant organizational Health, Safety and Environment and Quality Management policies, processes, procedures, and instructions to ensure compliance in all aspects of work and ensure commitment to a culture of continuous improvement to meet quality standards and stakeholder expectations.&nbsp;</p><br> <p>Monitors, controls, and reports key performance indicators related to the Department and recommends corrective actions.&nbsp;</p><br> <p>Ensures education and training for all facility and contracts staff in proper selection and use of PFE and job or task specific infection control practices.&nbsp;</p><br> <p>Investigates infection trends including surgical site, outbreaks, and environmental safety issues.&nbsp;</p><br> <p>Monitors isolation practices for both standard and transmission-based precautions.&nbsp;</p><br> <p>Advises on infection control aspects regarding clinical equipment.&nbsp;</p><br> <p>Conducts surveillance as outlined in the IPC strategy.</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Working knowledge of MOPH Infection Prevention and Control standards, the Joint Commission International and other local regulatory requirements.&nbsp;</p><br> <p>Demonstrates commitment to customer service and ability to meet the needs and expectations of patients and health care colleagues.&nbsp;</p><br> <p>Ability to analyze qualitative and quantitative information for decision support.&nbsp;</p><br> <p>Must be able to manage competing priorities, while being extremely adaptable and flexible and maintaining a positive work environment.&nbsp;</p><br> <p>Proficiency using Microsoft Windows / Microsoft Office software and electronic medical record.&nbsp;</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 10 years (required).&nbsp;</p><br> <p>5 years in acute care settings. </p><br> <p>5 of these years can be as a nurse.&nbsp;</p><br> <p>4 years’ experience in prevention and control of infection.</p><br> <p>Minimum 2 years in GCC (preferred).&nbsp;</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Incident Investigation L3<br>Risk Assessment and Management L3<br>Clinical Guidelines and Protocols L3<br>Environmental Health and Safety L3<br>Antimicrobial Stewardship L3<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Nursing or any related field<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the overall guidance of the MRRM Health Coordinator and direct supervision of Medical Officer in the team and close coordination with the MRRM team in our client Libya, the incumbent is responsible for assisting the health unit in provision of comprehensive nursing care services based on identified priorities and needs outlined by the our client Libya MHD. The incumbent will provide professional assistance to the medical doctors in the context of the provision of medical support and care to the migrants and vulnerable populations. Role objectives Provide nursing care, treatment, and follow-up of patients according to doctor's advice and prescription. Assist Medical doctors during consultations and other medical procedures, like dressing, stitching, or stabilizing critically ill patients. Conduct Regular medical visits according to plans prepared by Health unit supervisors. Provide Close medical care and follow-up to target groups such as pregnant/lactating women, seriously ill cases, unaccompanied admitted critically ill patients, and children under five years old. Provide emergency medical services to beneficiaries as per emergency on-call schedule. Conduct triage and initial patient assessment before being examined by medical doctors. Help in developing and organizing the registration system and documentation of the patients. Support in assisted referral and return (ARR) support services for any patients requiring accompanied referral services. Ensures patient confidentiality. Attend scheduled program meetings. Assist other project staff whenever needed. Any other responsibility assigned by the supervisor Project reporting MHD Key competencies The incumbent is expected to demonstrate the following values and competencies: Values - all CTG staff members must abide by and demonstrate these three values: Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible. Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Core Competencies Behavioural Indicators level 3 Teamwork : develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : continuously seeks to learn, share knowledge and innovate. Accountability : takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way. Team management no managerial responsibility Further information Ability to conduct medical triage Ability to implement infection prevention and control Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines. Good written and spoken communication skills, good interpersonal skills, and ability to work in a multi-cultural environment</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Ability to conduct medical triage Ability to implement infection prevention and control Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines. Good written and spoken communication skills, good interpersonal skills, and ability to work in a multi-cultural environment</p><p></p></section>

<p>Libya is increasingly investing in digital transformation of the health sector to strengthen health information systems, improve service delivery, enhance disease surveillance, and support evidence-based decision making. Multiple stakeholders, including the Ministry of Health (MoH), National Center for Disease Control (NCDC), UN agencies, donors, and implementing partners, are supporting digital health initiatives using various platforms and tools. To ensure strategic alignment, coordination, interoperability, and sustainability of digital health investments(DHIS2 and Community health information System), our client seeks two Digital Health Consultant s to lead the Digital Health Technical Working Group (TWG), coordinate partners, support the development and implementation of national digital health priorities, and provide technical leadership for DHIS2 implementation and optimization across Libya.</p><p>The primary goal of this assignment is to provide strategic and technical leadership for digital health systems strengthening in Libya, with a particular focus on coordination of stakeholders, DHIS2 implementation and incorporating community health information system. Working closely with the Ministry of Health, NCDC, our client, WHO and other partners, the consultant will support:</p><ol><li>Establishment and leadership of the Digital Health Technical Working Group.</li><li>Development of a coordinated national digital health roadmap.</li><li>Strengthening and optimization of DHIS2 and Community health Information system (CHIS) implementation</li><li>DHIS service mapping and identification of gaps and areas of improvement</li><li>Harmonization of partner-supported digital health initiatives.</li><li>Development of interoperability standards and data governance frameworksbetween DHIS2 and health visitors program Information system</li><li>Capacity building of government and partner staff on digital health systemsincluding health visitors across the country</li><li>Ensure interoperability of the community health information system ( CHIS) to DHIS2,</li><li>Develop different dashboards linked to DHIS2, PHC and health visitors program</li><li>Produce and share monthly PHC report and health visitor report</li><li>Promoting data use for decision-making.</li></ol><p><strong>Digital Health Technical Working Group Leadership</strong></p><ul><li>Lead and facilitate Digital Health Technical Working Group meetings.</li><li>Develop annual workplans and monitor progress against agreed priorities.</li><li>Coordinate stakeholders including MoH, NCDC, WHO, UNICEF, NGOs and donors.</li><li>Prepare agendas, minutes, presentations and action trackers.</li><li>Monitor implementation of agreed TWG actions.</li></ul><p><strong>DHIS2 Technical Support</strong></p><ul><li>Assess existing DHIS2 implementation and architecture.</li><li>Support optimization of DHIS2 configuration and metadata.</li><li>Review indicators and reporting requirements.</li><li>Support rollout and expansion of DHIS2 modules.</li><li>Improve reporting completeness and data quality.</li><li>Develop system governance and sustainability plans.</li></ul><p><strong>Interoperability and Systems Integration</strong></p><ul><li>Assess existing health information systems.</li><li>Develop recommendations for interoperability.</li><li>Support integration of DHIS2 with:</li><ul><li>Disease surveillance systems.</li><li>Electronic Medical Records.</li><li>Laboratory Information Systems.</li><li>Supply chain systems.</li><li>Health visitor information system and dashboard</li><li>Human Resource Information Systems.</li></ul></ul><p><strong>Capacity Building</strong></p><ul><li>Conduct training needs assessments.</li><li>Develop training materials and SOPs.</li><li>Deliver DHIS2 and CHIS digital health training.</li><li>Train health visitors on data entry m reporting , documentation</li><li>Mentor system administrators and information officers.</li></ul><p><strong>Monitoring and Reporting</strong></p><ul><li>Support development of digital health performance indicators.</li><li>Conduct data quality reviews.</li><li>Develop dashboards and analytical products for PHC data and health visitors data</li><li>Train health visitors on data entry m reporting , documentation</li><li>Prepare regular progress reports and technical briefs.</li></ul><p><strong>Project reporting</strong></p><p>The consultant will provide:</p><ol><li>Monthly progress reports.</li><li>TWG meeting reports and action trackers.</li><li>Quarterly implementation updates.</li><li>DHIS2 performance and data quality reports.</li><li>Capacity building and training reports.</li><li>Final consultancy report.</li></ol><p><strong>Key competencies</strong></p><p>Our client's values of Care, Respect, Integrity, Trust, Accountability, Sustainability (CRITAS) and core competencies:</p><ul><li>Builds and Maintains Partnerships</li><li>Demonstrates self-awareness and ethical awareness.</li><li>Drive to achieve results for impact.</li><li>Innovates and embraces change.</li><li>Manages ambiguity and complexity.</li><li>Thinks and acts strategically.</li><li>Works collaboratively with others</li></ul><p>Team management</p><p>The facilitators will not be required to manage teams</p><p><strong>Further information</strong></p><ul><li>Advanced DHIS2 configuration and administration.</li><li>Digital health architecture.</li><li>Health information systems governance.</li><li>Interoperability standards (HL7 FHIR, OpenHIE, ICD).</li><li>Data analytics and dashboard development.</li><li>Capacity building and training.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Advanced DHIS2 configuration and administration. Digital health architecture. Health information systems governance. Interoperability standards (HL7 FHIR, OpenHIE, ICD). Data analytics and dashboard development. Capacity building and training.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Laboratory Technologist II is responsible to perform and provide analysis for low to high complex diagnostic testing in the relevant section and provide Phlebotomy services especially for difficult blood draws.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Actively participates in the technical and analytical work of the section.&nbsp;</p><br> <p>Liaises with the Team Lead on appropriateness of tests, results, and additional testing as required.&nbsp;</p><br> <p>Monitors, records, reports back results, and participates in discussions to rectify areas of concern if necessary.&nbsp;</p><br> <p>Identifies problems that may adversely affect test performance or reporting of test results and either corrects the problem or notifies the Team Lead.&nbsp;</p><br> <p>Responds to questions/queries and resolves problems pertaining to test requisitions, specimen requirements, test additions, priority changes (from routine to STAT and vice versa) and patient results.&nbsp;</p><br> <p>Investigates and takes action to resolve the problems with analytical methods and equipment.&nbsp;</p><br> <p>Collects laboratory specimens and performs assigned laboratory procedures and other tests as necessary and immediately reports abnormal findings to appropriate staff. </p><br> <p>Verifies all critical results and documents with accurate follow-up. </p><br> <p>Performs pediatric and adult phlebotomy.&nbsp;</p><br> <p>Provides phlebotomy support to other clinical units for patients with difficult veins.&nbsp;</p><br> <p>Collects venous and capillary blood, using precautions that ensure the safety of the patient and Laboratory staff.&nbsp;</p><br> <p>Performs positive patient identification and records appropriate collection information in the Center information system or on the Laboratory requisition form.&nbsp;</p><br> <p>Ensures that all specimen collections and processing are performed in compliance with JCI, CAP and ISO15189 guidelines.&nbsp;</p><br> <p>Performs appropriate documentation of Laboratory procedures to assure the accuracy of Laboratory records.&nbsp;</p><br> <p>Assists the Team Lead in inventory management which includes stock monitoring and ordering.&nbsp;</p><br> <p>Operates complex automated Laboratory equipment, computer software, and precision instruments.&nbsp;</p><br> <p>In liaison with the Team Lead, provides technical advice on, and assists in the selection / validation of new equipment.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Takes responsibility for the maintenance and safe use of equipment within the section. </p><br> <p>Uses Laboratory Information System (LIS) to generate workload statistics, run queries and assess quality of data according to defined criteria.&nbsp;</p><br> <p>Responsible for planning, performing, and evaluating Laboratory testing analysis and quality control.&nbsp;</p><br> <p>Ensures compliance to all policies and procedures.&nbsp;</p><br> <p>Adheres to KMC standards as per the Code of Conduct and Conflict of Interest policies.&nbsp;</p><br> <p>Adheres to the Laboratory’s quality control policies and procedures and performs, reviews, and documents all quality control activities accordingly.&nbsp;</p><br> <p>Helps ensure the provision of a high quality, cost-effective service with the emphasis on quality assurance in all aspects of the section supervised by monitoring and audit of internal quality control.&nbsp;</p><br> <p>Ascertains that quality control procedures are followed prior to releasing clinical data.&nbsp;</p><br> <p>Reviews and evaluates quality control, proficiency, and competency. </p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Expert in pediatric and adult phlebotomy.&nbsp;</p><br> <p>Functional knowledge and clinical experience in Clinical laboratories.&nbsp;</p><br> <p>Knowledge of and experience with Clinical laboratory safety and risks.&nbsp;</p><br> <p>Knowledge of ISO 15189/CAP/JCI standards and guidelines.&nbsp;</p><br> <p>Demonstrated strong analytical and decision-making skills.&nbsp;</p><br> <p>Excellent communication and interpersonal skills.&nbsp;</p><br> <p>Proficiency with Microsoft Office suite</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 4 years’ experience in clinical laboratories as a licensed Clinical Scientist or Technologist (Required). </p><br> <p>Minimum 3 years of Phlebotomy experience in a pediatric hospital (Required)</p><br> <p>Minimum 3 years as a Technologist in a CAP or ISO15189 laboratory (Preferred)</p><br> <p>Minimum 2 years in GCC (Preferred)</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Data Analysis and Interpretation L3<br>Laboratory Testing and Analysis L3<br>Sample Handling and Preparation L3<br>Regulatory Compliance L3<br>Quality Assurance and Control L3<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Biomedical Engineering or any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span>The Cardiology Specialist is responsible for providing expert-level care to patients with cardiovascular conditions, exercising a high degree of clinical autonomy. This role involves diagnosing and managing complex heart diseases, performing specialized procedures, interpreting diagnostic results, and implementing comprehensive treatment plans. The Cardiology Specialist is expected to supervise Assistant Specialists, and collaborate with multidisciplinary teams to ensure the delivery of high-quality cardiac care. Additionally, they will be involved in teaching, research, and continuous professional development.</span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p><span><span><span><span><span>Delivers advanced, evidence-based care for patients with a broad spectrum of cardiac conditions, including but not limited to coronary artery disease, heart failure, arrhythmia, and congenital heart disease.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Assesses, diagnoses, and manages inpatients and outpatients with cardiac symptoms independently, as well as under the guidance of senior consultants, when necessary.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Regularly performs and interprets diagnostic tests such as EKGs, echocardiograms, stress tests, and cardiac catheterization, and uses findings to guide treatment plans.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Leads daily rounds for inpatients and outpatients, coordinating patient care with other healthcare providers to ensure holistic management.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Accurately documents all relevant patient information in a clear and timely fashion in accordance with the health record keeping policy.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Oversees and performs cardiac procedures within the scope of their privileges, including catheterizations, angioplasty, pacemaker implantation, and electrophysiological studies, depending on their specialization.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Modifies treatment plans and medication regimens based on the latest diagnostic results, ensuring alignment with best practices and evidence-based medicine.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Supervises Assistant Cardiology Specialists, providing guidance in patient management, clinical procedures, and day-to-day responsibilities.</span></span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p><span><span><span><span><span>Offers mentorship to junior medical staff, ensuring their continued development in the field of cardiology.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Takes an active role in the performance evaluation and professional development of junior team members.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Participates in grand rounds, case discussions, and interdepartmental meetings, fostering collaborative care and a continuous learning environment.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Works closely with other specialists and multidisciplinary teams to provide comprehensive care to complex cardiac patients.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Maintains a good working relationship with all members of staff and promote collaboration and a team-based approach to patient care</span></span></span></span></span></p><br> <p><span><span><span><span><span>Effectively communicates with patients and their families regarding diagnosis, treatment options, and prognoses, ensuring understanding and shared decision-making.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Refers patients to other specialties as necessary, ensuring coordinated care across departments and also provides consultations for patients from other subspecialities.</span></span></span></span></span></p><br> <br><br><b>Additional Responsibilities 3</b> <br><p><span><span><span><span><span>Fulfills the requirements of the Department of Health of Qatar regarding continuing medical education.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Participates in the assessment and updating of drug, medical supply and equipment needs for their specialty areas. </span></span></span></span></span></p><br> <p><span><span><span><span><span>Performs special procedures as privileged</span></span></span></span></span></p><br> <p><span><span><span><span><span>Participates in scheduling and attending of hospital shifts and/or on-call services</span></span></span></span></span></p><br> <p><span><span><span><span><span>Actively participates in developing and implementation of the department vision, plans, rules and regulations </span></span></span></span></span></p><br> <p><span><span><span><span><span>Assumes other administrative duties within the department or throughout the hospital as requested by the head of the department and/or medical director.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Contributes to the development of evaluation/audit processes to maintain standards within the organization.</span></span></span></span></span></p><br> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p><span><span><span><span><span><span>Advanced knowledge of cardiology clinical practices, diagnostic tools, and treatment protocols.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Strong interpersonal and leadership skills, with the ability to work within a multidisciplinary team.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Proven ability to lead clinical teams and mentor junior doctors.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>High level of proficiency in performing invasive cardiology procedures.</span></span></span></span></span></span></p><br> <p><span><span>Demonstrated commitment to continuous professional development, research, and academic excellence.</span></span></p><br> <br><br><u><b>Job Experience</b></u> <br><p><span><span>At least 5 years of clinical experience in cardiology, including significant experience in inpatient and outpatient cardiac care, diagnostic procedures, and advanced cardiology treatments.</span></span></p><br> <p><span><span>Minimum 1 year of experience in GCC (preferred).</span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Build High-Performing Teams<br>Build Process and Systems<br>Cardiology Expertise L4<br>Diagnostic Skills L4<br>Drive Cost Optimization<br>Echocardiography L4<br>Electrocardiography (ECG) L4<br>Good Medical Practice L4<br>Leadership<br>Provide Direction<br>Quality<br>Resilience<br>Speed of Execution<br><br><br><u><b>Education</b></u> <br>Doctoral degree in any related field<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Role objectives</span></p><p>Technical tools and decisions</p><ul><li>Finalize, with BSC and our client Libya, all MICS Plus survey tools, CATI questionnaires, protocols and technical documentation (sample design, questionnaire drafting/revision, tabulation plans).</li><li>Support implementation of key technical decisions across all phases: sample design, CATI system preparation and testing, training, data collection, processing, quality assurance, analysis, reporting and dissemination.</li><li>Facilitate technical reviews by sampling, data-processing and household-survey experts at key stages, ensuring feedback is documented and incorporated.</li></ul><p>Fieldwork, data and analysis</p><ul><li>Support training of CATI interviewers and supervisors (call handling, respondent protocols, quality control, use of the digital data collection system).</li><li>Provide close monitoring and technical support during the initial days of each data collection round to ensure operational readiness and adherence to protocols.</li><li>Process and review incoming data with the BSC MICS Plus team timely quality checks, correction of data issues and documentation of data-quality findings.</li><li>Develop tabulation programmes, indicator tables and analysis outputs with the BSC data- processing team and our client in Libya.</li></ul><p>Coordination, reporting and archiving</p><ul><li>Provide technical and managerial support to BSC in the day-to-day running of MICS Plus, and coordination/supervisory support to the BSC data-processing and CATI data-collection teams during active data collection.</li><li>Maintain regular communication with our client in Libya and BSC; support UNICEF HQ/RO/CO MICS consultants and experts.</li><li>Support data interpretation sessions, stakeholder dissemination workshops and communication events; document lessons learned, bottlenecks and good practices.</li><li>Ensure proper archiving of all MICS Plus tools and products, and prepare a comprehensive final process report on the setup, implementation, results, challenges and recommendations for institutionalizing high-frequency data systems within BSC.</li></ul><p>Additional and cross-cutting support</p><ul><li>MICS7 Libya finalization support quality review and finalization of the survey report and prepare GIS-based outputs (maps and geospatial visualizations of key indicators).</li><li>MODA / multidimensional child poverty provide coordination and support to the MODA consultant conducting the analysis (using MICS7 and, where relevant, MICS Plus data): facilitate access to datasets/documentation, coordinate between BSC, UNICEF Libya and the MODA consultant, and support review and finalization of outputs.</li><li>Programme monitoring follow up with our client in Libya sections and partners on results reportin in eTools (incl. PCA/partnership progress) and support data collection from sections/partners via ActivityInfo (form design/adjustment, data-quality checks, consolidation).</li><li>Other monitoring tasks as required by the PME Section (field-monitoring support, dataconsolidation, dashboards)</li></ul><p>Project reporting</p><p>Reports to our client's Libya Country Office (PME Section), collaborating with the our clients Regional Office and HQ MICS teams and with BSC focal persons. Regular implementation updates to our client in Libya, with increased frequency during data collection, data processing and reporting.</p><p>Stage deliverables submitted per the delivery schedule</p><ul><li>Comprehensive final process report and full documentation archive at the end of the assignment.</li><li>MICS7 Libya final report and GIS outputs finalized.</li><li>MODA coordination and support provided; MODA outputs reviewed and finalized with the MODA consultant.</li><li>Ongoing programme monitoring support eTools reporting follow-up and ActivityInfo data collection/consolidation (within the overall fee).</li></ul><p>Key competencies</p><ul><li>Strong computer skills and strong expertise in statistical analysis software, particularly SPSS.</li><li>Knowledge of CSPro, Stata, R or other data-processing and statistical software (asset).</li><li>Strong coordination, communication and interpersonal skills.</li><li>Ability to work with government counterparts, our clients technical teams and external consultants.</li><li>Ability to manage deadlines, document decisions and ensure timely delivery of outputs.</li><li>Familiarity with GIS/mapping tools for producing maps and geospatial visualizations (asset).</li><li>Familiarity with multidimensional child poverty analysis (MODA) (asset).</li><li>Familiarity with our clients monitoring systems such as eTools and ActivityInfo (asset</li></ul><p>Team management</p><p>Provides coordination and supervisory support to the BSC MICS Plus team (data-processing team and CATI data-collection team), particularly during active data collection. This is a technical coordination role, not a our clients line-management position.</p><p>Further information</p><p>Desirable: Experience with CATI/phone-based surveys, MICS, DHS or other household surveys. Experience in data analysis, tabulation, survey reporting or dashboard preparation. Experience coordinating with government counterparts, vendors or technical teams. Experience coordinating or supporting MODA / multidimensional child poverty analysis (asset). Experience with GIS/mapping and with our clients monitoring systems (eTools, ActivityInfo) (asset)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong computer skills and strong expertise in statistical analysis software, particularly SPSS.</li><li>Knowledge of CSPro, Stata, R or other data-processing and statistical software (asset).</li><li>Strong coordination, communication and interpersonal skills.</li><li>Ability to work with government counterparts, our clients technical teams and external consultants.</li><li>Ability to manage deadlines, document decisions and ensure timely delivery of outputs.</li><li>Familiarity with GIS/mapping tools for producing maps and geospatial visualizations (asset).</li><li>Familiarity with multidimensional child poverty analysis (MODA) (asset).</li><li>Familiarity with our clients monitoring systems such as eTools and ActivityInfo (asset</li><li>Desirable: Experience with CATI/phone-based surveys, MICS, DHS or other household surveys.</li><li>Experience in data analysis, tabulation, survey reporting or dashboard preparation.</li><li>Experience coordinating with government counterparts, vendors or technical teams.</li><li>Experience coordinating or supporting MODA / multidimensional child poverty analysis (asset).</li><li>Experience with GIS/mapping and with our clients monitoring systems (eTools, ActivityInfo) (asset</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>T</span><span>erms of&nbsp;</span><span>R</span><span>eference</span><span>&nbsp;–&nbsp;</span></span><span>Specialist Contractor</span></p><br><br><p><span>Document&nbsp;owner</span></p><br><br><p><span>Hoda Khoja -&nbsp;NFE/ED/EES Project Manager</span></p><br><br><p><span>Document author</span></p><br><br><p><span>Hoda Khoja -&nbsp;NFE/ED/EES Project Manager</span></p><br><br><p><span>Current version</span></p><br><br><p><span>V1</span></p><br><br><p><span>Issue date</span></p><br><br><p><span>29/04/2026</span></p><br><br><p><span>Project reference</span></p><br><br><p><span>NFE Libya – Youth Connect Programme&nbsp;</span></p><br><br><p><span>File location</span></p><br><br><br><br><p><span>Consultancy role title:&nbsp;</span><span>Lead Master Facilitator and Lead Mentor</span></p><br><br><p><span>Location:&nbsp;</span><span>Libya.</span></p><br><br><p><span>Apply by:&nbsp;</span></p><br><br><ul><li><p><span>Call launch date:&nbsp;28/06/2026</span></p><br><br></li></ul><br><ul><li><p><span>Application deadline:&nbsp;13/07/2026&nbsp;&nbsp;</span></p><br><br></li></ul><br><ol><li><p><span>Overview of the British Council</span></p><br><br></li></ol><br><p><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.</span></p><br><br><p><span>We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global&nbsp;presence,&nbsp;and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle.</span></p><br><br><p><span>We work directly with individuals to help them gain the skills,&nbsp;confidence,&nbsp;and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.</span></p><br><br><p><span>We work with governments and our partners in the education, English&nbsp;language,&nbsp;and cultural sectors, in the UK and globally. Working together we make a bigger difference, creating benefit for millions of people all over the world.</span></p><br><br><p><span>We work with people in over 200 countries and territories and are on the ground in more than 100 countries.</span></p><br><br><ol><li><p><span><span>Background</span><span>&nbsp;and context</span><span>&nbsp;about&nbsp;</span><span>Youth Connect Programme</span></span></p><br><br></li></ol><br><p><span>Youth Connect is a nine-month programme funded by the British Council that focuses on youth skills development and community-led change. The programme supports young people aged 18–35 to identify challenges within their local contexts, conduct research, engage with peers and stakeholders, and collaboratively define priorities and solutions. Through workshops, dialogue sessions, mentoring, and collective action, young people are equipped with leadership, decision-making, and civic engagement skills that enable them to actively contribute to their communities. At the same time, the programme works to strengthen confidence among young people that positive change is possible, while encouraging greater recognition among stakeholders of the value of meaningful youth participation in community and decision-making processes.</span></p><br><br><p><span>Youth Connect is delivered in partnership with civil society organisations and national entities to ensure strong local ownership, sustainability, and measurable impact. The programme aims to strengthen the capacity of local partners to design and deliver effective, inclusive, community-based youth programmes through training, mentorship, and continuous support. It promotes inclusive youth participation, ensuring equitable access for diverse groups, including those facing additional barriers to engagement. Through Collective Action Projects (CAPs), young people work alongside CSOs and local stakeholders to design and implement practical solutions to local challenges, while stronger youth networks and alumni engagement help sustain learning, leadership, and collaboration beyond the programme cycle. By fostering trust and stronger collaboration between youth, civil society, local authorities, and community actors, Youth Connect contributes to a more inclusive and enabling environment for civic participation and long-term community development.</span></p><br><br><ol><li><p><span><span>About the role of the&nbsp;</span><span>Lead Master Facilitator and Lead Mentor</span></span></p><br><br></li></ol><br><p><span>The&nbsp;Lead Master Facilitator and Lead Mentor&nbsp;will provide technical leadership, mentoring, and quality assurance across the Youth Connect programme, supporting local partner CSOs, facilitators, and mentors in delivering high-quality youth learning journeys.</span></p><br><br><p><span>The role includes supporting the design and delivery of key programme activities across the full Youth Connect cycle.&nbsp;The consultant will strengthen partner capacity through mentoring, coaching, regular feedback, and technical guidance, while ensuring delivery aligns with Youth Connect methodology, safeguarding, inclusion, and quality standards. The role also supports programme monitoring, reporting, national trainings, Communities of Practice (CoPs), stakeholder engagement, and stronger connections between young people and local actors.</span></p><br><br><p><span>Given the presence of youth cohorts across Libya’s East, West, and South regions, the role may require domestic travel to support delivery and partner mentoring across multiple locations.</span></p><br><br><p><span>The consultant will report to the Head of NFE Libya and work closely with the British Council NFE team, local partner CSOs, facilitators, mentors, and the wider regional Youth Connect network.</span></p><br><br><p><span>3.1&nbsp;Key responsibilities:&nbsp;</span></p><br><br><p><span>Facilitation, Mentorship &amp; Coaching&nbsp;&nbsp;</span></p><br><br><ul><li><p><span>Train, mentor, and provide ongoing support to the programme network of facilitators, trainers, local partners, and youth participants throughout the programme, including regular feedback and improvement plans to strengthen delivery quality.</span></p><br><br></li></ul><br><ul><li><p><span>Co-facilitate and monitor training and mentoring sessions with local partner facilitators&nbsp;to provide mentorship to mentors and/or participants and&nbsp;to ensure consistent delivery, quality standards, and alignment with the Youth Connect methodology.</span></p><br><br></li></ul><br><ul><li><p><span>Provide expert insights and best practices to strengthen the overall programme impact&nbsp;throughout the learning journey.</span></p><br><br></li></ul><br><ul><li><p><span>Ensure seamless communication between facilitators, local partners, and the British Council team.</span></p><br><br></li></ul><br><ul><li><p><span>Ensure effective attendance and participation in national and regional partners’ meetings&nbsp;and CoPs, sharing Libya’s updates and best practices with UK consultants and regional&nbsp;Master Facilitators.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Promote inclusive leadership throughout programme delivery by mentoring facilitators, local partners, and young people, reinforcing workshop learning and key messages, and ensuring the active inclusion and participation of young women, marginalised groups, and vulnerable youth across all activities.</span></p><br><br></li></ul><br><p><span>Supporting Programme Implementation&nbsp;&nbsp;</span></p><br><br><ul><li><p><span>Review&nbsp;and provide feedback&nbsp;on&nbsp;training agendas,&nbsp;programme technical documents, and plans to align with programme&nbsp;objectives, learning needs, and toolkits.&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Arrange regular check-ins with local partners and facilitators and attend country-level meetings to review,&nbsp;track progress, provide feedback and discuss upcoming plans.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Support the project team in programme implementation and monitoring and provide guidance to local partners in delivering key activities across multiple locations, including onboarding, training workshops,&nbsp;collective decision-making events,&nbsp;research, design workshops, and Look Back Move Forward sessions, through clear briefings and delivery support.</span></p><br><br></li></ul><br><ul><li><p><span>Ensure local partners utilize available toolkits and guidelines to maintain quality standards.&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Lead technical programme delivery, including national trainings for local partners, facilitators and mentors.&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Review and&nbsp;approve proposals and CAP applications with the British Council’s Regional MENA Director for Non-Formal Education.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Conduct interviews, evaluations, and&nbsp;support&nbsp;the selection process for facilitators and&nbsp;local partner&nbsp;CSOs (if required).&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Support the delivery of the Youth Thriving Measure (YTM). Coach local partners and facilitators on how to effectively brief programme participants on YTM content and expectations.</span></p><br><br></li></ul><br><ul><li><p><span>Support the British Council NFE team in the planning, management, and delivery of national events, workshops, and training sessions across programme activities, as required.</span></p><br><br></li></ul><br><ul><li><p><span>Support&nbsp;and advise&nbsp;local partner CSOs and mentors in building strong connections between the programme, young people, and key local stakeholders,&nbsp;including government bodies, civil society organisations, and community leaders,&nbsp;to strengthen the impact of young people’s CAPs through collaboration, knowledge sharing, and network support.</span></p><br><br></li></ul><br><p><span>Strengthening Partner Capacity&nbsp;&nbsp;</span></p><br><br><ul><li><p><span>Coordinate, mentor, and coach local partners to ensure consistent and effective execution&nbsp;of the learning journey.&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Facilitate&nbsp;discussions including&nbsp;lead and deliver national Community of Practice (CoP) Libya&nbsp;and reflection sessions at the country level to track progress and address challenges.&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Identify areas where partners/Facilitators or mentors&nbsp;need additional training or support and provide it.&nbsp;&nbsp;</span></p><br><br></li></ul><br><p><span>Training Material Development&nbsp;&nbsp;</span></p><br><br><ul><li><p><span>Adapt or develop training materials and toolkits,&nbsp;as&nbsp;required.&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Develop necessary templates (e.g., presentations, workshop checklists, etc.).&nbsp;&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Ensure all materials meet branding requirements and include presentations, activity plans, and facilitation guidelines.&nbsp;And local partner and facilitators briefed and inducted on it.</span></p><br><br></li></ul><br><p><span>Reporting, Monitoring, and Communications&nbsp;&nbsp;</span></p><br><br><ul><li><p><span>Consolidate quarterly reporting by integrating feedback from partners and facilitators, documenting programme activities, evidence, lessons learned, best practices, and emerging stories from delivery, while providing regular progress updates and key observations to the programme management team.</span></p><br><br></li></ul><br><ul><li><p><span>Attend local partner activities, where feasible, to monitor the quality of implementation and strengthen partner capacity and delivery where needed.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Contribute to quarterly donor progress reports, as required.</span></p><br><br></li></ul><br><p><span>Regional Collaboration:</span></p><br><br><ul><li><p><span>Engage in a regional Youth Connect mentors' network to facilitate the sharing of learning and strategies on how to achieve greater impact, while providing updates and lessons learned from the Libya delivery.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Collaborate and assist with assigned regional tasks as required by the regional team.</span></p><br><br></li></ul><br><p><span>Assignment Deliverables and Estimated Consultancy Days</span></p><br><br><p><span>Deliverable</span></p><br><br><p><span>Timeline</span></p><br><br><p><span>Expected available days</span></p><br><br><p><span>Lead Master Facilitator and Lead Mentor&nbsp;- Youth Connect Component Delivery</span></p><br><br><p><span>July&nbsp;2026 – April 2027</span></p><br><br><p><span>100&nbsp;– 135&nbsp;</span></p><br><br><p><span>(Varies depending on delivery location, beneficiary profile, programme phase, and the capacity of local partners.)</span></p><br><br><ul><li><p><span>Ongoing facilitation, mentoring, and technical support provided to facilitators, trainers, local partners, mentors, and youth participants throughout the full Youth Connect learning journey, including regular check-ins, weekly follow-up meetings, coaching sessions,&nbsp;feedback, and improvement plans to strengthen delivery quality and consistency.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Co-facilitation, monitoring, and quality assurance of key programme activities across onboarding events, training workshops, youth research stages, mentoring sessions&nbsp;across all youth groups, youth presentations, Collective Decision-Making Events (CDMEs), design workshops, Look Back Move Forward (LBMF) sessions, and Collective Action Project (CAP) implementation across multiple locations.&nbsp;</span></p><br><br></li></ul><br><p><span>July&nbsp;26&nbsp;–&nbsp;Mar&nbsp;27</span></p><br><br><p><span>&nbsp;Estimated&nbsp;(40 – 55)&nbsp;days&nbsp;</span></p><br><br><p><span>Delivery of national trainings, workshops, and technical briefings for local partners, facilitators, and mentors, including induction on programme toolkits, facilitation guidelines&nbsp;(Including travel days)</span></p><br><br><p><span>Jul–&nbsp;Nov 26</span></p><br><br><p><span>Estimated&nbsp;(7 –&nbsp;10)&nbsp;days</span></p><br><br><p><span>Technical leadership provided for programme delivery through the review of training agendas, project documents, action plans, proposals, CAP applications, and programme technical documents, ensuring alignment with Youth Connect methodology, safeguarding, inclusion, and programme quality standards.&nbsp;</span></p><br><br><p><span>July&nbsp;26&nbsp;–&nbsp;Feb 27</span></p><br><br><p><span>Estimated&nbsp;(7 – 10)&nbsp;days</span></p><br><br><p><span>Oversight and Coordination of Key Programme Activities (including the travel days)</span></p><br><br><p><span>July&nbsp;26&nbsp;– Jan&nbsp;27</span></p><br><br><p><span>Estimated&nbsp;(5&nbsp;– 7)&nbsp;days</span></p><br><br><p><span>Strengthening of local partner capacity through mentoring, coaching, reflection sessions, and delivery of national Communities of Practice (CoPs), ensuring partners and facilitators are equipped to deliver effective, inclusive, and youth-centred programming.&nbsp;</span></p><br><br><p><span>Jul&nbsp;26–&nbsp;Feb 27</span></p><br><br><p><span>Estimated&nbsp;(8 –&nbsp;12)&nbsp;days</span></p><br><br><p><span>Reviewing and Approval of Proposals and CAP Applications with Regional Leadership</span></p><br><br><p><span>Oct – Nov 26</span></p><br><br><p><span>Estimated&nbsp;(9 –&nbsp;13)&nbsp;days</span></p><br><br><p><span>Support for facilitator and local partner recruitment processes, including interviews, evaluations, selection processes, and recommendations where required.&nbsp;</span></p><br><br><p><span>As needed (July–&nbsp;Feb&nbsp;26)</span></p><br><br><p><span>Estimated 3 days</span></p><br><br><p><span>Development, adaptation, and review of training materials, presentations, workshop checklists, templates, facilitation guides, and toolkits, ensuring all resources meet British Council branding and quality standards and are effectively communicated to delivery partners.&nbsp;</span></p><br><br><p><span>July 26&nbsp;–&nbsp;Jan&nbsp;27</span></p><br><br><p><span>Estimated&nbsp;(5&nbsp;– 7)&nbsp;days</span></p><br><br><p><span>Monitoring visits and attendance at local partner activities to assess implementation quality, provide delivery support, strengthen partner performance, and capture evidence, lessons learned, and best practices from programme delivery.&nbsp;</span></p><br><br><p><span>July 26- Feb 27</span></p><br><br><p><span>Estimated&nbsp;6&nbsp;days</span></p><br><br><p><span>Monitoring, Reporting and Documentation</span></p><br><br><p><span>Quarterly (Sep 26, Dec 26, Mar/April 27)</span></p><br><br><p><span>Estimated&nbsp;(5 – 7)&nbsp;days</span></p><br><br><p><span>Active participation in regional Youth Connect mentor networks, national and regional partner meetings, and assigned regional tasks, contributing learning, best practices, and programme updates from Libya to strengthen wider regional delivery.</span></p><br><br><br><p><span>Estimated&nbsp;5&nbsp;days</span></p><br><br><ol><li><p><span>Fee &amp; expenses</span></p><br><br></li></ol><br><p><span>Please provide Price quotation in (Annex3) Pricing Approach&nbsp;</span></p><br><br><p><span>4.1&nbsp;Important Note:</span><span>&nbsp;The British Council has an internal daily rate limit. If the selected bidder/consultant proposes a rate exceeding this limit, they will be required to adjust it to align with our internal ceiling rate. Failure to do so will result in disqualification, and we will proceed with the next highest-ranked applicant/consultant.</span></p><br><br><br><p><span>The quotation must remain open for acceptance by the British Council for a minimum of&nbsp;sixty&nbsp;days from the date that it is issued to the British Council in response to the requirement.&nbsp;</span></p><br><br><br><p><span>This role is a&nbsp;daily-rate consultancy contract. Travel expenses will be covered separately.&nbsp;</span></p><br><br><br><p><span>4.2&nbsp;Working&nbsp;conditions &amp;&nbsp;consultancy&nbsp;details:</span></p><br><br><ul><li><p><span>The consultant(s) will work from&nbsp;Libya, with intermittent travel to programme locations.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Flexibility to work occasional evenings and weekends to meet programme-related requirements.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Assignment Period:</span><span>between&nbsp;July&nbsp;2026&nbsp;and&nbsp;July&nbsp;2027, with the number of days per month varying based on delivery phase requirements.</span></p><br><br></li></ul><br><ol><li><p><span><span>Qualifications and&nbsp;</span><span>experience&nbsp;</span><span>required.</span></span></p><br><br></li></ol><br><p><span>5.1 Essential Qualifications and Experience:</span></p><br><br><ul><li><p><span>Minimum of 5 years’ experience designing and delivering training, facilitation, and capacity-building programmes for civil society organisations (CSOs), youth engagement, and community development initiatives across Libya.</span></p><br><br></li></ul><br><ul><li><p><span>Training of Trainers (ToT) certification or diploma from an accredited institution, with a minimum of 5 years of strong practical experience in facilitation, mentoring, coaching, and supporting trainers, facilitators, and local partners.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Strong understanding of civil society organisations and the wider operating context in Libya, with proven experience working across the East, West, and South regions, including local context analysis, stakeholder engagement, regional differences, access challenges, and adaptive programme delivery.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Proven experience in leading participatory training, mentoring, and facilitation within Youth Connect or similar youth development programmes, including work with vulnerable and marginalised groups.</span></p><br><br></li></ul><br><ul><li><p><span>Experience designing facilitator guides, training materials, and programme adaptation tools to support consistent delivery across multiple locations.</span></p><br><br></li></ul><br><ul><li><p><span>Experience in monitoring, evaluation, learning (MEL), reporting, and programme quality assurance, with the ability to support evidence-based delivery and learning.</span></p><br><br></li></ul><br><ul><li><p><span>Strong experience and practical expertise in inclusion&nbsp;and supporting the meaningful participation of women, marginalised youth, and vulnerable groups.&nbsp;</span></p><br><br></li></ul><br><ul><li><p><span>Strong knowledge of conflict-sensitive programming, youth-centred approaches, and participatory community development methodologies.</span></p><br><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span><span>The Allied Health Manager will be responsible for the strategic planning, coordination, and delivery of allied health services, ensuring the highest standards of patient care and operational efficiency. This role requires a strong leader with excellent communication skills, clinical expertise, and a commitment to promoting a collaborative and patient-centered approach.</span></span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p><span><span><span><span><span><span>Leadership and Team Management: Provide leadership and direction to a diverse team of allied health professionals, including physiotherapists, occupational therapists, speech pathologists, dietitians, and social workers. Foster a positive work environment, promote teamwork, and support professional development through coaching, mentoring, and training.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Operational Management: Oversee the daily operations of allied health services, including scheduling, resource allocation, and workflow management. Ensure appropriate staffing levels and skill mix to meet patient care demands and optimize service delivery.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Service Delivery: Ensure the delivery of high-quality, patient-centered allied health services. Develop and implement clinical policies, procedures, and protocols in line with evidence-based practices and organizational standards.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Quality Improvement: Lead quality improvement initiatives to enhance patient outcomes and service efficiency. Monitor key performance indicators (KPIs), clinical outcomes, and patient satisfaction, and implement corrective actions as needed.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Budget and Resource Management: Develop and manage the allied health budget, including forecasting, monitoring expenses, and identifying opportunities for cost savings. Ensure the efficient use of resources while maintaining high standards of care.</span></span></span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p><span><span><span><span><span><span>Compliance and Accreditation: Ensure compliance with all relevant regulatory requirements, industry standards, and accreditation guidelines. Maintain accurate documentation and records and prepare reports for regulatory and accreditation bodies as required.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Interdisciplinary Collaboration: Collaborate with medical, nursing, and administrative teams to promote integrated, multidisciplinary care. Participate in case reviews, clinical meetings, and strategic planning sessions to ensure comprehensive patient care.</span></span></span></span></span></span></p><br> <p><span><span><span>Patient and Community Engagement: Engage with patients, families, and community stakeholders to promote awareness and understanding of allied health services. Develop and implement community outreach programs to support health promotion and disease prevention initiatives.</span></span></span></p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p><span><span><span><span>Strong leadership and team management skills, with a demonstrated ability to lead multidisciplinary teams.</span></span></span></span></p><br> <p><span><span><span><span>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</span></span></span></span></p><br> <p><span><span><span><span>Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.</span></span></span></span></p><br> <p><span><span><span><span>Knowledge of healthcare industry standards, regulations, and best practices.</span></span></span></span></p><br> <p><span><span><span><span>Proficiency in Microsoft Office Suite and healthcare management software.</span></span></span></span></p><br> <p><span><span><span>Familiarity with healthcare accreditation and compliance standards.</span></span></span></p><br> <br><br><u><b>Job Experience</b></u> <br><p><span><span><span>Minimum of 5 years of clinical experience in an allied health profession, with at least 2 years in a leadership or management role in the healthcare sector.</span></span></span></p><br> <p><span><span><span>Minimum 3 year in GCC (preferred)</span></span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Build High-Performing Teams<br>Clinical Operations and Processes L4<br>Electronic Health Records (EHR) and Health Information Systems L4<br>Healthcare Operations Management L4<br>Leadership<br>Project Management L4<br>Provide Direction<br>Quality<br>Quality Assurance and Compliance L4<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Receive and process referrals from multiple entry points, including consular support, detention centers, embassies, hotline, and other IOM procedures, contributing to the orderly and timely collection of migrants information before departure to facilitate their return and reintegration process afterwards.</p><p>Perform AVM assessments for all received and referred migrants, including collection of biodata, documentation, and protection screenings in line with established SOPs.</p><p>Categorize cases into Assisted Voluntary Return (AVR) or Assistance to Vulnerable Migrants (AVM), based on established guidelines,and document the classification accordingly.</p><p>Enter every assessment into MiMOSA with supporting documentation, photographs, and required country-specific forms, maintaining data accuracy standards.</p><p>Review paperwork for single-headed families and upload all necessary documents to MiMOSA in line with internal procedures.</p><p>Refer cases to relevant IOM units or external partners (Medical, MHPSS, Specialized Protection, Consular Support), based on identified needs and established referral pathways.</p><p>Follow up on referred cases using MiMOSA s reporting functions, maintaining up-to-date records and documentation.</p><p>Arrange with the AVM unit for clearance of vulnerable cases prior to the handover of the Travel Ready cases, to support completion of the VHR process.</p><p>Support the handover of all travel-ready cases to the VHR Pre-Departure Case Management Team only once required steps have been completed.</p><p>Conduct field missions to embassies, detention centers, and other locations as required for assessments and assistance.</p><p>Maintain comprehensive and up-to-date case records for all assigned caseloads, completing data entry and reporting requirements in a timely manner.</p><p>Apply protection principles, confidentiality, and dignity throughout the assessment and referral process.</p><p>Perform other duties as assigned in line with the operational needs of the Migrant Protection Unit Project reporting Protection Officer (Mig Returns &amp; Reintg), P3</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least an intermediate level of MS office skills; Good organizational skills; Good communication skills</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the overall supervision of the Senior Protection Coordinator and the direct supervision of the Program Manager (PXD), the Protection Assistant (Assessment and Referrals) supports the implementation of pre-departure activities in line with IOM procedures, contributing to the orderly and timely collection of migrants information before departure to facilitate their return and reintegration process afterwards.</p><p>Receive and process referrals from multiple entry points, including consular support, detention centers, embassies, hotline, and other IOM units and receiving missions.</p><p>Perform AVM assessments for all received and referred migrants, including collection of biodata, documentation, and protection screenings in line with established SOPs.</p><p>Categorize cases into Assisted Voluntary Return (AVR) or Assistance to Vulnerable Migrants (AVM), based on established guidelines,and document the classification accordingly.</p><p>Enter every assessment into MiMOSA with supporting documentation, photographs, and required country-specific forms, maintaining data accuracy standards.</p><p>Review paperwork for single-headed families and upload all necessary documents to MiMOSA in line with internal procedures.</p><p>Refer cases to relevant IOM units or external partners (Medical, MHPSS, Specialized Protection, Consular Support), based on identified needs and established referral pathways.</p><p>Follow up on referred cases using MiMOSA s reporting functions, maintaining up-to-date records and documentation.</p><p>Arrange with the AVM unit for clearance of vulnerable cases prior to the handover of the Travel Ready cases, to support completion of the VHR process.</p><p>Support the handover of all travel-ready cases to the VHR Pre-Departure Case Management Team only once required steps have been completed.</p><p>Conduct field missions to embassies, detention centers, and other locations as required for assessments and assistance.</p><p>Maintain comprehensive and up-to-date case records for all assigned caseloads, completing data entry and reporting requirements in a timely manner.</p><p>Apply protection principles, confidentiality, and dignity throughout the assessment and referral process.</p><p>Perform other duties as assigned in line with the operational needs of the Migrant Protection Unit</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least an intermediate level of MS office skills; Good organizational skills; Good communication skills</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>To administer and support the patient life cycle to meet the company’s objectives of profitability, patient satisfaction, and stakeholder experience. To combine leadership skills with a desire to provide a positive patient experience to lead the patient success team. To organize and develop a way to measure how patient perceive the product and/or service the healthcare facility provides.&nbsp;</p><br><br><br><u><b>Job Responsibilities 1</b></u> <br><p>Ensure that a positive patient experience is well maintained in the area.</p><br> <p>Assist in planning, directing, and overall coordination of Guest Relations services.</p><br> <p>Interact directly with patients, families, visitors, and staff daily.&nbsp;</p><br> <p>Facilitate real-time service recovery by directly connecting with the patient and their family.</p><br> <p>Coordinate and maintain staff competency in the area of bereavement and family and patient-centered care.</p><br> <p>Serve as a bereavement resource while on duty. In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty&nbsp;</p><br><br><br><u><b>Job Responsibilities 2</b></u> <br><p>Oversee the day-to-day patient operations to ensure a delightful customer experience at all stages of the patient engagement.</p><br> <p>Assist the Director in coordinating with internal teams to deliver seamless patient service.</p><br> <p>Assist the Director in establishing value generating business partnerships.</p><br> <p>Oversee the day-to-day partner operations to ensure a fruitful partner experience&nbsp;</p><br><br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Strong Knowledge of the Healthcare industry</p><br> <p>Ability to analyze data in an accurate and time-efficient manner</p><br> <p>Understanding of confidentiality and safeguarding procedures</p><br> <p>Excellent customer service and the ability to communicate efficiently</p><br> <p>Interested in skills training and development</p><br> <p>Good at problem-solving and multitasking&nbsp;</p><br> <p>Professional, flexible, and positive</p><br> <p>Willingness to work as part of a team</p><br> <p>Ability to work autonomously</p><br> <p>Ability to work to a very high standard</p><br> <p>ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role&nbsp;</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 4 years of experience (required)</p><br> <p>Experience work in healthcare facility (preferred)</p><br> <p>Minimum 2 years in GCC (preferred)&nbsp;</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Cultural Competence L3<br>Emotional Support L3<br>Leadership<br>Patient Advocacy L3<br>Patient Satisfaction Metrics L3<br>Patient-Centered Care L3<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in any related field<br><br><br><br> </div>