Active Directory Jobs in Libya 2026

0 to 0 years Bayt

Patient Experience Manager

On-site - Libya 15 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary To lead, execute, implement, analyze, report, and evaluate targeted patient experience improvement initiatives within the assigned service area(s) and to participate in the development and implementation of projects related to system-wide patient/guest experience initiatives. Job Responsibilities 1 Contribute to the development and execution of the department’s short to mid-term plans to ensure alignment with the division’s strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives. Monitor, control and report key performance indicators related to the department, to track performance and recommend corrective actions. Manage the performance management, career progression and activities of direct reports by setting annual objectives, identifying training opportunities, mentoring, coaching and providing constructive feedback to improve their performance. Contribute with ideas that support an efficient and effective structure and resource allocation for the department, to ensure smooth workflow of operational processes and optimal utilization of resources. Provide input into the preparation and consolidation of the department’s budget, monitor financial performance during the year and identify areas of unsatisfactory performance (if any), and recommend mitigating actions. Assist in developing, customizing and monitoring the team so that the patient satisfaction action plan is met with the needs and the standards. Job Responsibilities 2 Collaborate and instruct leadership, physicians, department directors/managers, and staff to implement strategies ensuring optimal patient experience outcomes. Collaborate with Navigators, evaluating, and participating in the resolution of complaints to identify and mitigate barriers at the point of care. Participate in the development of programs and services that address specific aspects of the patient experience within the assigned area of responsibility. Initiate evidence base tactics to reinforce the healthcare as a great place for staff to work ad physicians to practice. Provide input into the development and implementation of the department’s policies, systems, processes and procedures, identifying potential areas of improvement, to support an efficient and effective operation. Ensure compliance with all relevant HSE&E and QM policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude. Additional Responsibilities 3 Job Knowledge & Skills • Strong Knowledge of the Healthcare industry.Ability to analyse data in an accurate and time efficient manner.Understanding of confidentiality and safeguarding procedures.Excellent customer service and the ability to communicate efficiently.Interested in skills training and development.Good at problem solving and multi-tasking.Professional, flexible and positive.Willingness to work as part of a team.Ability to work autonomously.Ability to work to a very high standard. • ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. Job Experience Minimum 10 years of experience in Healthcare Patient experience(required) 5 Years Managerial Experience Minimum 3 years in GCC (preferred) Competencies Build High-Performing Teams Cultural Competence L3 AI Fluency Agility Provide Direction Adminstrative Services L3 Relationship Management L3 Continuous Improvement Techniques L3 Problem Solving L3 Resilience Quality Leadership Education Bachelor's Degree in Business Administration or any related field </div>

0 to 0 years Naukri Gulf

Missing Persons and Victims Rights Consultant

On-site - Libya - Libya 15 May 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Libya continues to face a significant challenge regarding missing persons resulting from decades of political repression, armed conflict, and instability. Thousands of individuals remain missing,leaving families without information regarding the fate or whereabouts of their loved ones.Families often experience severe psychological distress while facing legal, administrative, and institutional barriers when attempting to access justice, truth, and reparations. In response, Our client and UNSMIL are implementing the joint programme Addressing the File of Missing Persons in Libya. The programme seeks to strengthen institutional responses to missing persons while improving support to families through psychosocial services, legal aid, and improved access to justice mechanisms.In line with the United Nations people-centered and victim-centered approach to transitional justice, the programme prioritizes inclusive participation, gender-responsiveness, and conflict- sensitive engagement with families, while ensuring confidentiality, informed consent, and do no harm practices in all interactions.As part of this programme, Our client is supporting the establishment of referral systems linking families of missing persons with legal aid and mental health and psychosocial support (MHPSS) providers in selected locations, including Tarhuna and Tawergha, while also facilitating engagement with families in Derna. The programme will also organize family forums and capacity- building activities aimed at strengthening families ability to engage with relevant institutions, advocate for their rights, and access available services. To support these activities, Our client seeks to recruit an expert to facilitate dialogue with families of missing persons, support selected workshops, and act as a liaison between families and service providers involved in the referral system. The consultant will act strictly as a facilitator and liaison, and will not provide legal advice, psychosocial support, or case management. Their role is limited to facilitating dialogue,documenting outcomes, and supporting communication between families and service providers. The objective of this assignment is to facilitate safe, inclusive, and trauma-sensitive dialogue processes with families of missing persons and support the implementation of referral systems linking families with legal aid and psychosocial support providers. The facilitator will ensure that meetings and forums are conducted in a participatory, inclusive, and trauma-sensitive manner, while also supporting communication between families and programme partners. Under the supervision of our client Rule of Law Project Manager and the Transitional Justice Specialist, and in coordination with programme partners, the consultant will undertake the following tasks: A. Facilitation of Family Forums Facilitate four (4) family forums with families of missing persons: Two (2) one-day forums in Tarhuna Two (2) one-day forums in Tawergha The forums will aim to: Provide a safe space for families to share experiences and concerns Identify key barriers to accessing justice, truth, and support services Support dialogue between families and stakeholders involved in the missing persons file Raise awareness about the referral system (legal aid and MHPSS) Collect feedback and recommendations to strengthen programme activities The facilitator will apply trauma-sensitive facilitation techniques and ensure inclusive participation. B. Facilitation of capacity-building activities The facilitator will facilitate interactive discussions during one capacity-building workshop in Tunis. She/he will support active and safe participatory group discussions and ensure engagement of families and participants on memorialization and truth-telling. The facilitator will not act as a technical trainer. Instead, he/she will support participatory processes, trauma-sensitive group work, and inclusive engagement throughout the workshops. The facilitator will produce (i) a brief facilitation note (approach, agenda flow, participation dynamics), and (ii) an anonymized summary of key discussion points and participant recommendations. C. Facilitation of meeting with families from Derna in Tunis The facilitator will facilitate one (01) meeting with families of missing persons from Derna, in cooperation with the Derna Assessment Expert and MHPSS Expert, aimed at identifying priority needs of families; strengthening trust between families and programme stakeholders; and supporting families engagement with referral services D. Liaison support for referral system The facilitator will support communication between families of missing persons and service providers by: Acting as a facilitator and liaison between families and legal aid / MHPSS providers. Supporting families in understanding available services and how to access them. Supporting coordination with CSOs hosting the referral system. Providing feedback to our client on issues encountered by families. The consultant will not provide legal or psychosocial services directly. The consultant will apply do no harm, conflict sensitive, and trauma sensitive facilitation approaches in all engagements with families of missing persons. </div></section>

0 to 0 years Bayt

Lead Master Facilitator and Lead Mentor

On-site - Libya 29 June 2026

Education & Training

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Terms of Reference – Specialist Contractor Document owner Hoda Khoja - NFE/ED/EES Project Manager Document author Hoda Khoja - NFE/ED/EES Project Manager Current version V1 Issue date 29/04/2026 Project reference NFE Libya – Youth Connect Programme  File location Consultancy role title: Lead Master Facilitator and Lead Mentor Location: Libya. Apply by:  <ul><li>Call launch date: 28/06/2026 </li></ul> <ul><li>Application deadline: 13/07/2026   </li></ul> <ol><li>Overview of the British Council </li></ol> We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence, and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle. We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. We work with governments and our partners in the education, English language, and cultural sectors, in the UK and globally. Working together we make a bigger difference, creating benefit for millions of people all over the world. We work with people in over 200 countries and territories and are on the ground in more than 100 countries. <ol><li>Background and context about Youth Connect Programme </li></ol> Youth Connect is a nine-month programme funded by the British Council that focuses on youth skills development and community-led change. The programme supports young people aged 18–35 to identify challenges within their local contexts, conduct research, engage with peers and stakeholders, and collaboratively define priorities and solutions. Through workshops, dialogue sessions, mentoring, and collective action, young people are equipped with leadership, decision-making, and civic engagement skills that enable them to actively contribute to their communities. At the same time, the programme works to strengthen confidence among young people that positive change is possible, while encouraging greater recognition among stakeholders of the value of meaningful youth participation in community and decision-making processes. Youth Connect is delivered in partnership with civil society organisations and national entities to ensure strong local ownership, sustainability, and measurable impact. The programme aims to strengthen the capacity of local partners to design and deliver effective, inclusive, community-based youth programmes through training, mentorship, and continuous support. It promotes inclusive youth participation, ensuring equitable access for diverse groups, including those facing additional barriers to engagement. Through Collective Action Projects (CAPs), young people work alongside CSOs and local stakeholders to design and implement practical solutions to local challenges, while stronger youth networks and alumni engagement help sustain learning, leadership, and collaboration beyond the programme cycle. By fostering trust and stronger collaboration between youth, civil society, local authorities, and community actors, Youth Connect contributes to a more inclusive and enabling environment for civic participation and long-term community development. <ol><li>About the role of the Lead Master Facilitator and Lead Mentor </li></ol> The Lead Master Facilitator and Lead Mentor will provide technical leadership, mentoring, and quality assurance across the Youth Connect programme, supporting local partner CSOs, facilitators, and mentors in delivering high-quality youth learning journeys. The role includes supporting the design and delivery of key programme activities across the full Youth Connect cycle. The consultant will strengthen partner capacity through mentoring, coaching, regular feedback, and technical guidance, while ensuring delivery aligns with Youth Connect methodology, safeguarding, inclusion, and quality standards. The role also supports programme monitoring, reporting, national trainings, Communities of Practice (CoPs), stakeholder engagement, and stronger connections between young people and local actors. Given the presence of youth cohorts across Libya’s East, West, and South regions, the role may require domestic travel to support delivery and partner mentoring across multiple locations. The consultant will report to the Head of NFE Libya and work closely with the British Council NFE team, local partner CSOs, facilitators, mentors, and the wider regional Youth Connect network. 3.1 Key responsibilities:  Facilitation, Mentorship & Coaching   <ul><li>Train, mentor, and provide ongoing support to the programme network of facilitators, trainers, local partners, and youth participants throughout the programme, including regular feedback and improvement plans to strengthen delivery quality. </li></ul> <ul><li>Co-facilitate and monitor training and mentoring sessions with local partner facilitators to provide mentorship to mentors and/or participants and to ensure consistent delivery, quality standards, and alignment with the Youth Connect methodology. </li></ul> <ul><li>Provide expert insights and best practices to strengthen the overall programme impact throughout the learning journey. </li></ul> <ul><li>Ensure seamless communication between facilitators, local partners, and the British Council team. </li></ul> <ul><li>Ensure effective attendance and participation in national and regional partners’ meetings and CoPs, sharing Libya’s updates and best practices with UK consultants and regional Master Facilitators.  </li></ul> <ul><li>Promote inclusive leadership throughout programme delivery by mentoring facilitators, local partners, and young people, reinforcing workshop learning and key messages, and ensuring the active inclusion and participation of young women, marginalised groups, and vulnerable youth across all activities. </li></ul> Supporting Programme Implementation   <ul><li>Review and provide feedback on training agendas, programme technical documents, and plans to align with programme objectives, learning needs, and toolkits.   </li></ul> <ul><li>Arrange regular check-ins with local partners and facilitators and attend country-level meetings to review, track progress, provide feedback and discuss upcoming plans.  </li></ul> <ul><li>Support the project team in programme implementation and monitoring and provide guidance to local partners in delivering key activities across multiple locations, including onboarding, training workshops, collective decision-making events, research, design workshops, and Look Back Move Forward sessions, through clear briefings and delivery support. </li></ul> <ul><li>Ensure local partners utilize available toolkits and guidelines to maintain quality standards.   </li></ul> <ul><li>Lead technical programme delivery, including national trainings for local partners, facilitators and mentors.   </li></ul> <ul><li>Review and approve proposals and CAP applications with the British Council’s Regional MENA Director for Non-Formal Education.  </li></ul> <ul><li>Conduct interviews, evaluations, and support the selection process for facilitators and local partner CSOs (if required).   </li></ul> <ul><li>Support the delivery of the Youth Thriving Measure (YTM). Coach local partners and facilitators on how to effectively brief programme participants on YTM content and expectations. </li></ul> <ul><li>Support the British Council NFE team in the planning, management, and delivery of national events, workshops, and training sessions across programme activities, as required. </li></ul> <ul><li>Support and advise local partner CSOs and mentors in building strong connections between the programme, young people, and key local stakeholders, including government bodies, civil society organisations, and community leaders, to strengthen the impact of young people’s CAPs through collaboration, knowledge sharing, and network support. </li></ul> Strengthening Partner Capacity   <ul><li>Coordinate, mentor, and coach local partners to ensure consistent and effective execution of the learning journey.   </li></ul> <ul><li>Facilitate discussions including lead and deliver national Community of Practice (CoP) Libya and reflection sessions at the country level to track progress and address challenges.   </li></ul> <ul><li>Identify areas where partners/Facilitators or mentors need additional training or support and provide it.   </li></ul> Training Material Development   <ul><li>Adapt or develop training materials and toolkits, as required.   </li></ul> <ul><li>Develop necessary templates (e.g., presentations, workshop checklists, etc.).   </li></ul> <ul><li>Ensure all materials meet branding requirements and include presentations, activity plans, and facilitation guidelines. And local partner and facilitators briefed and inducted on it. </li></ul> Reporting, Monitoring, and Communications   <ul><li>Consolidate quarterly reporting by integrating feedback from partners and facilitators, documenting programme activities, evidence, lessons learned, best practices, and emerging stories from delivery, while providing regular progress updates and key observations to the programme management team. </li></ul> <ul><li>Attend local partner activities, where feasible, to monitor the quality of implementation and strengthen partner capacity and delivery where needed.  </li></ul> <ul><li>Contribute to quarterly donor progress reports, as required. </li></ul> Regional Collaboration: <ul><li>Engage in a regional Youth Connect mentors' network to facilitate the sharing of learning and strategies on how to achieve greater impact, while providing updates and lessons learned from the Libya delivery.  </li></ul> <ul><li>Collaborate and assist with assigned regional tasks as required by the regional team. </li></ul> Assignment Deliverables and Estimated Consultancy Days Deliverable Timeline Expected available days Lead Master Facilitator and Lead Mentor - Youth Connect Component Delivery July 2026 – April 2027 100 – 135  (Varies depending on delivery location, beneficiary profile, programme phase, and the capacity of local partners.) <ul><li>Ongoing facilitation, mentoring, and technical support provided to facilitators, trainers, local partners, mentors, and youth participants throughout the full Youth Connect learning journey, including regular check-ins, weekly follow-up meetings, coaching sessions, feedback, and improvement plans to strengthen delivery quality and consistency.  </li></ul> <ul><li>Co-facilitation, monitoring, and quality assurance of key programme activities across onboarding events, training workshops, youth research stages, mentoring sessions across all youth groups, youth presentations, Collective Decision-Making Events (CDMEs), design workshops, Look Back Move Forward (LBMF) sessions, and Collective Action Project (CAP) implementation across multiple locations.  </li></ul> July 26 – Mar 27  Estimated (40 – 55) days  Delivery of national trainings, workshops, and technical briefings for local partners, facilitators, and mentors, including induction on programme toolkits, facilitation guidelines (Including travel days) Jul– Nov 26 Estimated (7 – 10) days Technical leadership provided for programme delivery through the review of training agendas, project documents, action plans, proposals, CAP applications, and programme technical documents, ensuring alignment with Youth Connect methodology, safeguarding, inclusion, and programme quality standards.  July 26 – Feb 27 Estimated (7 – 10) days Oversight and Coordination of Key Programme Activities (including the travel days) July 26 – Jan 27 Estimated (5 – 7) days Strengthening of local partner capacity through mentoring, coaching, reflection sessions, and delivery of national Communities of Practice (CoPs), ensuring partners and facilitators are equipped to deliver effective, inclusive, and youth-centred programming.  Jul 26– Feb 27 Estimated (8 – 12) days Reviewing and Approval of Proposals and CAP Applications with Regional Leadership Oct – Nov 26 Estimated (9 – 13) days Support for facilitator and local partner recruitment processes, including interviews, evaluations, selection processes, and recommendations where required.  As needed (July– Feb 26) Estimated 3 days Development, adaptation, and review of training materials, presentations, workshop checklists, templates, facilitation guides, and toolkits, ensuring all resources meet British Council branding and quality standards and are effectively communicated to delivery partners.  July 26 – Jan 27 Estimated (5 – 7) days Monitoring visits and attendance at local partner activities to assess implementation quality, provide delivery support, strengthen partner performance, and capture evidence, lessons learned, and best practices from programme delivery.  July 26- Feb 27 Estimated 6 days Monitoring, Reporting and Documentation Quarterly (Sep 26, Dec 26, Mar/April 27) Estimated (5 – 7) days Active participation in regional Youth Connect mentor networks, national and regional partner meetings, and assigned regional tasks, contributing learning, best practices, and programme updates from Libya to strengthen wider regional delivery. Estimated 5 days <ol><li>Fee & expenses </li></ol> Please provide Price quotation in (Annex3) Pricing Approach  4.1 Important Note: The British Council has an internal daily rate limit. If the selected bidder/consultant proposes a rate exceeding this limit, they will be required to adjust it to align with our internal ceiling rate. Failure to do so will result in disqualification, and we will proceed with the next highest-ranked applicant/consultant. The quotation must remain open for acceptance by the British Council for a minimum of sixty days from the date that it is issued to the British Council in response to the requirement.  This role is a daily-rate consultancy contract. Travel expenses will be covered separately.  4.2 Working conditions & consultancy details: <ul><li>The consultant(s) will work from Libya, with intermittent travel to programme locations.  </li></ul> <ul><li>Flexibility to work occasional evenings and weekends to meet programme-related requirements.  </li></ul> <ul><li>Assignment Period:between July 2026 and July 2027, with the number of days per month varying based on delivery phase requirements. </li></ul> <ol><li>Qualifications and experience required. </li></ol> 5.1 Essential Qualifications and Experience: <ul><li>Minimum of 5 years’ experience designing and delivering training, facilitation, and capacity-building programmes for civil society organisations (CSOs), youth engagement, and community development initiatives across Libya. </li></ul> <ul><li>Training of Trainers (ToT) certification or diploma from an accredited institution, with a minimum of 5 years of strong practical experience in facilitation, mentoring, coaching, and supporting trainers, facilitators, and local partners.  </li></ul> <ul><li>Strong understanding of civil society organisations and the wider operating context in Libya, with proven experience working across the East, West, and South regions, including local context analysis, stakeholder engagement, regional differences, access challenges, and adaptive programme delivery.  </li></ul> <ul><li>Proven experience in leading participatory training, mentoring, and facilitation within Youth Connect or similar youth development programmes, including work with vulnerable and marginalised groups. </li></ul> <ul><li>Experience designing facilitator guides, training materials, and programme adaptation tools to support consistent delivery across multiple locations. </li></ul> <ul><li>Experience in monitoring, evaluation, learning (MEL), reporting, and programme quality assurance, with the ability to support evidence-based delivery and learning. </li></ul> <ul><li>Strong experience and practical expertise in inclusion and supporting the meaningful participation of women, marginalised youth, and vulnerable groups.  </li></ul> <ul><li>Strong knowledge of conflict-sensitive programming, youth-centred approaches, and participatory community development methodologies. </li></ul> </div>

0 to 0 years Bayt

Cardiology Specialist

On-site - Libya 17 July 2026

Healthcare & Medical

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The Cardiology Specialist is responsible for providing expert-level care to patients with cardiovascular conditions, exercising a high degree of clinical autonomy. This role involves diagnosing and managing complex heart diseases, performing specialized procedures, interpreting diagnostic results, and implementing comprehensive treatment plans. The Cardiology Specialist is expected to supervise Assistant Specialists, and collaborate with multidisciplinary teams to ensure the delivery of high-quality cardiac care. Additionally, they will be involved in teaching, research, and continuous professional development. Job Responsibilities 1 Delivers advanced, evidence-based care for patients with a broad spectrum of cardiac conditions, including but not limited to coronary artery disease, heart failure, arrhythmia, and congenital heart disease. Assesses, diagnoses, and manages inpatients and outpatients with cardiac symptoms independently, as well as under the guidance of senior consultants, when necessary. Regularly performs and interprets diagnostic tests such as EKGs, echocardiograms, stress tests, and cardiac catheterization, and uses findings to guide treatment plans. Leads daily rounds for inpatients and outpatients, coordinating patient care with other healthcare providers to ensure holistic management. Accurately documents all relevant patient information in a clear and timely fashion in accordance with the health record keeping policy. Oversees and performs cardiac procedures within the scope of their privileges, including catheterizations, angioplasty, pacemaker implantation, and electrophysiological studies, depending on their specialization. Modifies treatment plans and medication regimens based on the latest diagnostic results, ensuring alignment with best practices and evidence-based medicine. Supervises Assistant Cardiology Specialists, providing guidance in patient management, clinical procedures, and day-to-day responsibilities. Job Responsibilities 2 Offers mentorship to junior medical staff, ensuring their continued development in the field of cardiology. Takes an active role in the performance evaluation and professional development of junior team members. Participates in grand rounds, case discussions, and interdepartmental meetings, fostering collaborative care and a continuous learning environment. Works closely with other specialists and multidisciplinary teams to provide comprehensive care to complex cardiac patients. Maintains a good working relationship with all members of staff and promote collaboration and a team-based approach to patient care Effectively communicates with patients and their families regarding diagnosis, treatment options, and prognoses, ensuring understanding and shared decision-making. Refers patients to other specialties as necessary, ensuring coordinated care across departments and also provides consultations for patients from other subspecialities. Additional Responsibilities 3 Fulfills the requirements of the Department of Health of Qatar regarding continuing medical education. Participates in the assessment and updating of drug, medical supply and equipment needs for their specialty areas. Performs special procedures as privileged Participates in scheduling and attending of hospital shifts and/or on-call services Actively participates in developing and implementation of the department vision, plans, rules and regulations Assumes other administrative duties within the department or throughout the hospital as requested by the head of the department and/or medical director. Contributes to the development of evaluation/audit processes to maintain standards within the organization. Job Knowledge & Skills Advanced knowledge of cardiology clinical practices, diagnostic tools, and treatment protocols. Strong interpersonal and leadership skills, with the ability to work within a multidisciplinary team. Proven ability to lead clinical teams and mentor junior doctors. High level of proficiency in performing invasive cardiology procedures. Demonstrated commitment to continuous professional development, research, and academic excellence. Job Experience At least 5 years of clinical experience in cardiology, including significant experience in inpatient and outpatient cardiac care, diagnostic procedures, and advanced cardiology treatments. Minimum 1 year of experience in GCC (preferred). Competencies Agility AI Fluency Build High-Performing Teams Build Process and Systems Cardiology Expertise L4 Diagnostic Skills L4 Drive Cost Optimization Echocardiography L4 Electrocardiography (ECG) L4 Good Medical Practice L4 Leadership Provide Direction Quality Resilience Speed of Execution Education Doctoral degree in any related field </div>

0 to 0 years Bayt

Intern

On-site - Libya 29 May 2026

Administration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Camp and Community Services Officer reports to Chief Area Office (CAO) A20. Camp and Community Services Officer Supervise a team of General Service or equivalent Area Staff. Responsibilities Under the supervision of CAO, represents the Agency at the camp level and the surrounding community area, as required; liaises with government authorities at the local level, including municipalities, local Internal Security Forces, local Army forces, as applicable, local refugee community representatives and humanitarian organizations and NGOs during briefings and meetings to ensure effective control and continuity of services including those related to solid waste collection in the camp and the surrounding community area as well as other issues of interest to the Agency; supports approved delegation visits to the camp and the surrounding community area, including when requested by the Director of Communications or the field director, organizing and briefing donors, journalists and other stakeholders and may randomly act as interpreter in such visits if required; Supports all programmes; organizes and participates in meetings with Area Programme Officers in the assigned camp and the surrounding community area on a regular basis to discuss problems and challenges and suggest plans and possible courses of action; coordinates with key staff, including but not limited to Area Programme Officers, Heads of installations in the camp and the surrounding community area and Social Workers, as well as local community representatives and NGOs to discuss issues of mutual concern, address problems and report to CAO accordingly; intervenes to find solutions for disputes among refugees including those related to solid waste collection issues; assists in and advises on the integration of programmes and support service activities; where necessary, takes corrective measures within his/her authority as outlined by her/his supervisor; may be authorized to participate in or lead committees in the community; Acts as Security and Safety focal point for the assigned camp and surrounding community area and identifies, analyses and timely reports to CAO and Field Security and Risk Management (FSRM) staff on risks and security incidents and issues affecting UNRWA personnel and installations; ensures that the Camp and Community Services Office has an evacuation plan and has basic safety equipment in place; consults with community leaders and other identified relevant actors and/or parties about appropriate community response(s) to security incidents involving Agency personnel, assets and/or installations, including reporting such incidents to the police on behalf of UNRWA where required and ensuring measures to prevent security incidents from re-occurring; Monitors the camp's environment and the surrounding community area and identifies and timely reports to CAO on neutrality violations and protection issues affecting Palestine refugees; follows up to ensure such issues are adequately addressed by Programmes and/or other relevant Departments; in consultation with the CAO, supports and works with Protection and Neutrality (P&N) teams in gathering information, reporting protection and neutrality incidents in a timely manner, setting up meetings with beneficiaries, building relationships between the P&N teams and the community regarding protection and neutrality issues, and implementing and mainstreaming the Agency’s responses regarding protection and neutrality issues, as they arise in the assigned camp/community; Plans, directs and manages the activities of the Camp and Community Services Office and provides direct supervision to sanitation laborers and foremen at the camp level as well as guards as requested by Area Programme Officers and CAOs; ensures the implementation of Agency and Field Administrative issuances; establishes and implements monitoring and reporting mechanisms to systematically assess progress and quality of services and the achievement of results including guard force, social services; closely monitors attendance of school attendants who work inside the assigned camp and the surrounding community area and follows up on their work during school vacations; as a member of the Area Management Team, contributes to planning, operating and controlling administrative, finance, supply, distribution, transport, personnel, and building maintenance at the Area level; Responsible for effective communication within the assigned camp and surrounding community area; works with UNRWA programmes and communications department to disseminate information about relevant UNRWA programming and initiatives to residents and beneficiaries with a view to developing and executing appropriate public information interventions to increase/promote awareness, image and visibility of the Agency across the camp and surrounding community area; maintains Agency records, follows up and reports on petitions, claims and applications with beneficiaries, area office and other entities in the assigned camp and surrounding community area; maintains and updates lists of recipients of UNRWA services in the assigned camp and surrounding community; as applicable, provides eligibility and registration services to refugees living inside camp and surrounding community including collecting documents and issuing of registration cards and processes hospitalization transactions submitted by refugees; Act as Emergency Preparedness and Response focal point for the assigned camp and surrounding community area, and under the direction and supervision of CAO, manages the Agency’s emergency preparedness and response activities within the assigned camp and surrounding community area; contributes to various written outputs such as plans, concept of operations, standard operating procedures and situation reports; Performs other duties as may be assigned by the supervisor(s). Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Relating and Networking Leading and Supervising Persuading and Influencing Deciding and Initiating Action Adapting and Responding to Change Strong management and facilitation skills; Proven ability to develop and lead teams, build consensus and facilitate Change and solutions among both UNRWA and community stakeholders; Strong communication, coordination and negotiation skills; Ability to develop and maintain effective relationships and partnerships with Proven skills in applying participatory and client-focused approach; Effective planning and decision-making skills; Strong problem-solving and crisis management skills; Ability to effectively advocate and represent the interests of UNRWA with relevant stakeholders Education A university degree in business administration, law, development, human science or any related field. Job - Specific Qualification Not available. Work Experience At least five years' experience in humanitarian, community or social development, preferably with UN agencies or international NGOs, is required. Proven understanding of humanitarian and political, challenges facing Palestine refugees in the field of operations, is required. Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking EnglishUN Level IIUN Level IIUN Level IIUN Level II ArabicUN Level IUN Level IUN Level IUN Level I Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special Notice Type of Contract: Fixed Term Appointment Contract Type: Fixed Term Appointment for 1 year; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade 15 the monthly salary will start from USD 1,714.12 (Monthly Salary USD1,542.5 + Supplementary Allowance USD 167 + Special Occupational Allowance 0.30% of basic salary) Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: 2 days of sick leave for each completed month of service; 14 weeks of Maternity Leave; 2 weeks paternity leave. The incumbent may be required to travel in the Agency's area of operations. This vacancy notice is open only to Internal candidates. Only candidates residing in Lebanon, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. UNRWA is committed to achieving gender balance in its workforce. Female candidates are strongly encouraged to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Lebanon, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available, Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance: https://drive.google.com/file/d/1MH-YA6Y8kxA1fgao5qyTV8VwNajgx4u/view Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Desirable qualification: Solid knowledge of camp conditions and refugee issues; Sound commitment to UNRWA’s Ethics and Values. Resident of the camp or neighboring area. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. Additional information: N/A The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. We are pleased to announce that applications for internship/volunteer assignments are now open. We invite all interested individuals to submit their applications through the following link: https://docs.google.com/forms/d/e/1FAIpQLSeXdiVz61BAUCSXAnx9Bn0y0erblqKBt7xia_YM3M167nIBGw/viewform?usp=sf_link. For more details on UNRWA, please visit: https://www.unrwa.org/ United Nations Considerations Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS. </div>

0 to 0 years Naukri Gulf

Development of Digital Transformation Client of United Nation careers

On-site - Libya - Libya 15 June 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">From an automated government through e-Government to a smart and open government, technology and innovation have become vital tools for managing and conducting government business, serving its citizens, and achieving its development targets. The 2030 Agenda for Sustainable Development states that good governance at all levels as well as transparent, effective and accountable institutions are necessary to build peaceful societies and achieve sustainable development. In this Agenda, specific measures are given to achieve such societies especially in Goal 16 Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels . Under this goal, the development of effective, accountable and transparent institutions (16.6), responsive, inclusive participatory and representative decision-making (16.7) and public access to information (16.10) are promoted as targets. To implement these targets, a partnership, between the Government, the private sector, civil society, other stakeholders (such as the public, and regional, sub-regional and international institutions) and citizens, is envisioned. Better governance and better public institutions are essential elements in achieving the sustainable development goals (SDGs). Technology and innovation provide governments with options to achieve the individual targets set out in Goal 16. Innovation in the public sector provides new processes, products and services that can either be new technologies or be supported by technologies that promotes access to information, inclusiveness, citizen participation, accountability, transparency and responsiveness. When the government adopts new technologies and openness as part of its paradigm, the possibility of collaboration, shared responsibility and co-decision-making, strengthens the government and empowers its citizens. The United Nations is involved in enhancing the use of emerging technologies for sustainable development. In September 2024 during the Summit of the Future, world leaders adopted the Pact for the Future and its annexes: the Global Digital Compact (GDC) and Declaration on Future Generations. The GDC mandates UN Regional Commissions to provide support to Member States to advance digital transformation. Globally, the Intelligent Transport Systems (ITS) market is projected to grow from USD 42.55 billion in 2025 to USD 55.36 billion by 2030 at a CAGR of 5.4%. Digitally driven measures such as smart logistics and improved asset utilization could limit road freight CO emission growth by up to 40% between 2019 and 2050. In the Arab region, 95% mobile broadband coverage a critical enabler for connected mobility . The progressive integration of AI, IoT, GIS and ITS into national transport strategies across Member States, directly serving SDGs 9 and 11. Libya s land transport sector faces acute structural challenges: a paved road network of approximately 34,000 km , one of the highest road-fatality rates in the world publicly cited at around 73 deaths per 100,000 inhabitants against a global benchmark of roughly 20 , Digital transformation of land transport in Libya is expected to (i) reduce fatalities and injuries through intelligent traffic management, e-enforcement, GPS-based fleet supervision and connected-vehicle safety; (ii) modernise freight, customs and logistics operations through digital manifests, tracking and scheduling (iii) enhance public revenue and governance via digital tolling, licensing and vehicle registration; and (iv) anchor land transport within Libya s broader digital transformation and economic recovery agenda. The Land Transport Authority (LTA) in Libya requested the technical assistance of ESCWA to develop their digital transformation strategy. LTA is planning to develop a comprehensive framework to modernize its two main divisions: the Authorization Department and the Transport Affairs Department. This framework will encompass the registration and management of services provided to public vehicles, vehicle testing processes, and the delivery of permit services to individuals and businesses. Currently, most of these services rely on manually maintained Excel-based data, which increases the risk of errors and limits efficiency. The objective of this consultancy is to provide an advisory service to assist ESCWA team in suggesting the digital transformation framework to LTA. The consultant shall propose to the designated ESCWA focal point a detailed version of the digital transformation strategy. To produce the draft strategy, the consultant is requested to conduct, among others, the main following tasks: 1. Review the national digital documents and the existing policies and strategies in Libya related to digital transformation, innovation, digital technologies, and other related national development plans; 2. Review best regional and international best practices related to Digital Transformation Strategies and policies (at least 2 selected regional and 2 international cases); 3. Identify main national stakeholders, hold, in coordination with LTA, interviews and meetings with the main national stakeholders and preparing minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals. This includes assessing institutional digital maturity of LTA, its main business processes, and the current data governance; 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Prepare the needed digital transformation strategy based on international and regional best practices, gap analysis, national needs (SWOT analysis). This strategy would include phased implementation roadmap and change management component; 6. Present the draft report in a national workshop or meeting (physically or remotely) and capture the main comments and findings of the discussions; 7. Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and LTA. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.</div></section><section>Desired Candidate ProfileA Master's degree in ICT, technology, engineering, computer science or a related field is required. A Ph.D. degree is desired. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 5 years of professional experience and research in the domain of digital technologies is required. Previous experience in transport topics is required. Previous experience in the delivery of research papers is desirable. Previous experience in the development of digital plans is desirable. Fluency in written and spoken Arabic and English is required. Note: Fluency equals a rating of fluent in all four areas (speak, read, write, and understand) and Knowledge of equals a rating of confident in two of the four areas.</section>

0 to 0 years Bayt

General Practitioner

On-site - Libya 14 July 2026

Healthcare & Medical

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The General Practitioner will develop an ongoing relationship with the patients, providing continuity of care, and focus on their overall health, physical and mental, to keep them healthy and out of the Hospital. Job Responsibilities 1 Performs his/ her duties under the direction of the Medical Director/CMO.  Provides adequate quality care for the patients.  Follows the standards of care.  Ensures a safe environment for staff, patients, and visitors.  Demonstrates commitment to Continued Medical Education (CME).  Contributes with ideas that support efficient, effective, and quality care.  Provides input into the preparation and consolidation of the Department’s budget, identifies areas of unsatisfactory performance (if any), and recommends mitigating actions.  Contributes to developing policies and procedures, workflows, equipment, and clinical coverage for different hospital sitting around the clock.  Ensures their work is performed and conducted in continuing compliance with the laws, regulations, and the highest standards of Compliance.  Oversees the professional and ethical conduct of the Department’s staff.  Liaises with other healthcare professionals (eg midwives, pharmacists, health visitors and psychiatrists) as part of multidisciplinary teams, to ensure the best patient care and patient experience. Provides input into the development and implementation of the Department’s policies, systems, processes, and procedures and identifies potential areas of improvement to support an efficient and effective patient care.  Ensures compliance with all relevant organizational Health, Safety and Environment (HSE) and Quality Management (QM) policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude.  Job Responsibilities 2 Treats acute and chronic illnesses and provides preventive care and health education to patients of all ages.  Treats common medical conditions and performs routine exams.  Provides confidential patient consultations and initial medical care.  Assesses the patient with a physical exam and a review of their medical history.  Orders additional tests, recommends treatment, or connects the patient with a specialist.  Anticipates and responds to patients' wellness-related questions and concerns. interprets findings from investigations such as blood tests to help reach a diagnosis.  Prescribes appropriate medications and lifestyle alterations. Refers the patients to other medical services or doctors if they need urgent or specialized treatment.  Uses basic life support skills and emergency procedures such as defibrillation where necessary.  Provides life-saving treatment in an emergency until emergency services arrive.  Inspects and updates patients' records.  Additional Responsibilities 3 Job Knowledge & Skills Strong Knowledge of General Medicine.  Demonstrates advanced knowledge, skills, and abilities in GP practice. Ability to work long hours, often under pressure.  Demonstrated ability to work within a matrix organization integrating knowledge of, and respect for, functions and reporting lines of other departments. High degree of self-organization, as well as highly successful communication, relationship, and engagement skills. Ability to spot and solve problems, requiring effective decision-making skills Job Experience 5 years’ post graduate experience (Out of which 2 years in a government or semi-government Facility). Minimum 1 year of experience in GCC (preferred). Competencies Agility Build High-Performing Teams Patient Assessment L3 Provide Direction Diagnostic Skills L3 Preventive Medicine L3 Chronic Disease Management L3 Good Medical Practice L3 AI Fluency Leadership Quality Resilience Education Bachelor's Degree in Doctor of Medicine Doctoral degree in Doctor of Medicine </div>

0 to 0 years Bayt

Patient Experience Team Leader

On-site - Libya 25 May 2026

Oil, Gas & Energy

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The Team Lead – Patient Experience will be responsible for building and promoting the image of the Hospital. S/He will be responsible for extending premium hospitality and exquisite service to the patients/guests across all departments/units, while operating at the highest level of discretion and confidentiality. S/He will ensure and maintain all day-to-day activities of the Department, improve all operational processes, and monitor effectiveness for the Department. Job Responsibilities 1 Crafts a personalized, elevated patient/guest experience for patients/guests while always maintaining a positive and professional demeanor. Builds patient/guest loyalty utilizing luxury standards that foster an exclusive patient relationship and commitment to service excellence. Coordinates with the Director on patient expectations and patient category type. Provides mentorship and guidance to his/her team towards consistently delivering an elevated patient/guest experience, aligned to the Hospital brand standards. Handles and coordinates all aspects of a patient journey. Leads daily operational and logistical needs and guides overall efficiency in support of the strategic initiatives of the Department. Ensures flawless technological solutions for patients/guests. Responds to special requests from patients/guests and provides prompt follow-up as needed to ensure needs are met with full satisfaction. Takes corrective actions in situations requiring immediate intervention, including interpretation and administration of the facility’s policies and work rules. Job Responsibilities 2 Acts as a coordinator between patient, doctor, and administration. Explains services available and the need for the proper use of them. Oversees non-clinical activities in Outpatient and Inpatient Departments. Coordinates with the senior management in organizing any tours or visits. Communicates pertinent information (verbal and/or electronic) in a timely manner to the Director. Documents pertinent information, actions and decisions and communicates to the Director. Supports clinical, operational and facility services throughout the entire Facility on a 24-hour basis. Collaborates with the clinical and support staff to foster delivery of quality care. Assists in evaluating and reassigning staff during crisis situations. Additional Responsibilities 3 Job Knowledge & Skills Strong Knowledge of the Healthcare industry. Computer literacy, including the use of word processing and other software packages. Genuine interest in working within a caring environment. Team Player. Ability to communicate effectively at all levels. High degree of self-organization. Ability to spot and solve problems, requiring effective decision-making skills. Ability to work long hours, often under pressure. Ability to multi-task in a fast-paced environment. Self-driven with a strong ability to work with minimal supervision. Ability to think critically and analyze infomration with efficient solution generating skills. Job Experience Minimum 5 years of experience in a similar role in healthcare (required). Previous experience in Patient Care/Customer Care and Operations in a complex organization. 2-3 years of Supervisory experience. Minimum 1 year of experience in GCC (required). Competencies Agility AI Fluency Cultural Competence L3 Emotional Support L3 Leadership Patient Advocacy L3 Patient Satisfaction Metrics L3 Patient-Centered Care L3 Quality Resilience Education Bachelor's Degree in any related field </div>

0 to 0 years Naukri Gulf

Account Manager Client of Committed to Good CTG

On-site - Libya - Libya 24 June 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Role objectivesProject Management Lead initial client engagements, clearly articulating CTG s services and project scope as per contract terms and conditions. Ensure alignment between the scope of work, client expectations, and CTG s service delivery, proactively managing and agreeing on any adjustments. Act as the focal point for clients, maintaining strong relationships and addressing concerns promptly to ensure satisfaction and smooth project execution. Take ownership of issue resolution, ensuring timely and effective solutions related to service delivery, consultant performance, or client concerns. Monitor financial performance, ensuring proper management of costs, revenue, and resource allocation to maintain project profitability. Ensure the timely and accurate delivery of monthly reports to clients, covering key metrics such as headcount, payroll, DSA amounts, consultant activities, and financial status. Contribute to financial forecasting and planning for ongoing and future projects.Operations, Legal, and Compliance Management Oversee recruitment, onboarding, payroll, and contract issuance processes for CTG consultants, ensuring efficiency and compliance with CTG policies and legal frameworks. Ensure all operations related to the project comply with CTG policies, local labor laws, and client requirements, including adherence to deadlines, quality standards, and financial controls. Support the timely and compliant onboarding of international consultants per contractual requirements. Ensure the accurate and timely issuance of consultant contracts, ensuring compliance with CTG policies, local labor laws, and client agreements. Provide regular operational and financial updates to internal stakeholders, including the Country Operations Manager and Regional Director, regarding the status of client accounts, project delivery, and financial performance. Proactively implement measures to prevent mismanagement of resources, client expectations, or deliverables. Ensure strict compliance with CTG s operational policies to mitigate legal and financial risks. Obtain necessary approvals for any deviations from CTG s standard operating procedures to prevent legal or financial repercussions. Notify in-country management of any client-recommended deviations from CTG s processes. Report any fraudulent activities or irregularities to in-country management immediately. Maintain professional and official communication channels to avoid disputes with clients.Team Leadership and Management (when applicable) Lead and manage a team of Account Administrators, Account Team Leaders, and support staff, ensuring they are well-trained, motivated, and equipped to carry out their roles. Effectively delegate tasks, ensuring timely completion and adherence to established processes. Monitor the performance of team members, providing feedback, guidance, and mentorship to ensure high-quality delivery of services. Identify areas for development within the team and provide coaching, training, and professional growth opportunities. Uphold CTG s ethical standards, ensuring all interpersonal interactions remain professional, culturally sensitive, and aligned with CTG s core values. Foster a respectful and inclusive work environment that acknowledges diverse cultural values and beliefs. Promote CTG s values in all aspects of team operations and client interactions.Client Relationship and Communication Serve as the primary liaison for clients, maintaining long-term relationships and addressing any concerns or issues that arise. Ensure clear and transparent communication with clients to build trust and maintain satisfaction. Take ownership of any challenges that arise in client relationships, whether related to service delivery or internal operations, and ensure appropriate solutions are implemented swiftly. Ensure that client expectations are met without compromising operational efficiency or profitability.Quality Management Responsibilities - Quality Assurance and Continuous Improvement: Ensure the consistent delivery of services in accordance with contractual obligations, company standards, and client expectations. Monitor service quality and client satisfaction through regular reviews, feedback sessions, and performance evaluations. Identify quality risks, service gaps, and areas for improvement, and implement corrective and preventive actions as required. Coordinate with operational and support teams to ensure compliance with established quality management processes and procedures. Track and report key performance indicators (KPIs), service level agreements (SLAs), and quality metrics to management and clients. Lead client issue resolution processes, ensuring timely investigation, root cause analysis, and implementation of sustainable solutions. Support continuous improvement initiatives aimed at enhancing service delivery efficiency, effectiveness, and customer satisfaction. Ensure all client-related documentation, records, and reports are maintained accurately and in accordance with company quality standards. Promote a culture of quality, accountability, and continuous improvement among internal stakeholders and service delivery teams. Participate in internal and external audits related to client accounts and support the implementation of audit recommendations. Ensure continuous follow-up and regular updates of all client trackers, including training records, performance reviews, and other tracking tools, in line with client requirements. Ensure the timely delivery of all client reports, maintaining a high level of accuracy and ensuring that all information is up to date Deliver CTG and UN training programs effectively and maintain accurate, comprehensive, and regularly updated training materials and matrices for all training activities conducted</div></section><section>Desired Candidate ProfileKey competencies - Outstanding people management skills and very familiar with delegation, performance management, and providing feedback and guidance to team members. - Strong communication, problem-solving skills. - Financial acumen, ideally with experience managing budgets and financial reporting. - Proficiency in HR systems and Microsoft Office (Excel, Word, PowerPoint). - Strong attention to detail, especially in managing contracts, consultant data, and reporting. - Proactive and results-oriented. - Ability to work under pressure and manage multiple priorities simultaneously.</section>

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