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<p>Arroban International Shipping Company is hiring Operations &amp; Commercial Executives to manage vessel operations, NVOCC container tracking, freight forwarding networks, and commercial reporting for Oil &amp; Gas (O&amp;G) and general cargo sectors.</p><p>Key Responsibilities:</p><p>Commercial &amp; Network Management: Handle daily inquiries, prepare import/export quotations across various Incoterms, and manage daily, weekly, and monthly commercial reports.</p><p>Vessel &amp; Tanker Operations: Monitor vessel and tanker movements step-by-step, providing detailed operational tracking and updates.</p><p>Container &amp; NVOCC Tracking: Track and manage container movements closely with NVOCC owners and partner networks.</p><p>Stakeholder Communication: Maintain prompt daily email correspondence with shipping lines, overseas partners, and client networks.</p><p><strong>Desired Candidate Profile</strong></p><p>Education &amp; Experience: 15 years of hands-on experience in shipping, freight forwarding, or logistics (Oil &amp; Gas logistics experience preferred).</p><p>Age Limit: 25 to 35 years.</p><p>Communication: Excellent written and spoken English skills.</p><p>Technical Skills: Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and professional email communication.</p><p>Industry Knowledge: Solid understanding of Incoterms, shipping line coordination, and container movement workflows.</p>

<p>We are looking for an experienced Project Manager to lead a large-scale 200-acre infrastructure project in Benghazi, Libya. This opportunity is ideal for Egypt-based Civil Engineers with extensive infrastructure experience who are ready to relocate and oversee project execution on-site. The successful candidate will be responsible for managing the project from construction through completion, ensuring quality, safety, timelines, and budget objectives are achieved while coordinating with multidisciplinary teams and stakeholders. Key Responsibilities Lead the execution of a large-scale infrastructure project from inception to completion. Manage day-to-day site operations and ensure project milestones are delivered on schedule. Review daily, weekly, and monthly progress reports. Oversee utility diversion activities and infrastructure construction works. Coordinate with consultants, contractors, subcontractors, and project stakeholders. Monitor project quality, safety, and compliance with engineering standards. Identify project risks and implement effective mitigation plans. Resolve technical and operational challenges efficiently. Ensure projects are delivered within scope, budget, and schedule. Provide leadership and mentorship to site teams with the potential to oversee multiple projects in the future.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in Civil Engineering. Master s Degree in Civil Engineering is a plus. 15+ years of experience in infrastructure projects within engineering consultancy. Previous experience as a Resident Engineer or Project Manager. Strong hands-on experience managing large-scale infrastructure projects. Proven experience in utility diversion projects. PMP certification or equivalent is an advantage but not mandatory. Strong leadership, communication, and problem-solving skills. Willingness to relocate and reside full-time in Benghazi, Libya. (This role is not suitable for candidates seeking rotational or commuting arrangements.)</p>

<p>Benghazi, the second-largest city in Libya, faces significant challenges in providing adequate water services to its population of approximately 850,000 residents. These challenges are exacerbated by rapid urban expansion, aging infrastructure, water scarcity, poor water and sanitation management performance and climate change. Against this backdrop, our clinet jointly with the African Development Bank (AfDB), are supporting the Municipality of Benghazi to develop a comprehensive water infrastructure master plan for Benghazi City. To ensure alignment with the Benghazi Metropolitan Area Master plan1 currently under finalization (as of October 2025), the water infrastructure masterplan will have 2050 as the final planning horizon year. The goal of this masterplan is to provide a strategic framework for addressing these challenges, ensuring sustainable water management, and enhancing the resilience of the city's water and sanitation infrastructure. The achievement of this goal is anchored in three project components namely:</p><p>Component A: Inclusive and resilient urban water masterplan for Benghazi</p><p>The development of the masterplan will include, amongst others, the following activities: infrastructure assessment, assessment of existing institutional frameworks, field data collection and analysis, identification of infrastructure needs, analysis of the water tariff system, development of long-term goals, identification of stakeholders and their roles, and identification of potential financing mechanisms. The Consultancy Firm selected to deliver this project will also refer to the recently developed sanitation masterplan2 launched in October 2024 between the International Committee of the Red Cross (ICRC) and the Libya Development and Reconstruction Fund, ensuring coherence and between this and the water masterplan being developed. With respect to the water tariff system, in Libya, the price of water depends on its source of withdrawal. According to the AfDB, the charge for the use of water from the Man-made River Project (MMRP)3 is defined in Decree No.218/1994 and is dependent on its use. For domestic use, the General Company of Water and Wastewater (GCWW) pays a tariff to the MMRP. For desalinated water delivered by the General Desalination Company of Libya (GDCOL) for domestic use, there is a charge applied for this supply to the GCWW. Finally, the domestic water tariff paid by users for the water supply service delivered by the GCWW is volumetric and has a fixed tariff4. The water masterplan will cover all of Benghazi municipality, including peri-urban areas and new areas which are not connected to any water supply system (and informed by population growth projections and city expansion), and integrate climate change adaptation measures and best practices, such as circular economy concepts, when possible. It will be a strategic document, providing a vision for the sustainable development and operation of water supply facilities with 2050 as the final planning horizon year, and from the technical, institutional, financial and environmental perspectives. Accordingly, the technical and investment forecasts will be defined for the following horizons:</p><ul><li>Short term (intermediate) 2030</li><li>Long term 2050</li></ul><p>Each horizon and interval between them will be the subject of a priority analysis of the projects and works to be carried out for the achievement of the objectives fixed at the final horizon according to the criteria of urbanization, existing infrastructure, and environmental and socio-economic impacts.</p><p>Component B: Preparation of Water and Sanitation Investment Plan Projects</p><p>An investment plan will be developed by the Consultancy Firm appointed to develop the Benghazi water masterplan and cleared by the competent authorities. The investment plan will include a project prioritization table, following a multi-criteria analysis, established in collaboration with the main stakeholders. The Consultancy Firm will then prepare the preliminary design, full design, and tender documents (including Bills of Quantities) for the top three (3) prioritized investment projects and initial budget estimates. The full / detailed design will be developed for the top three prioritized investment projects, for which at least EUR 100 million (in words: one hundred million) will be expected to be mobilized for infrastructure development.</p><p>Component C: Governance and capacity building of relevant national stakeholders and Project management</p><p>This component will strengthen the project's ownership and relevance by involving the relevant national stakeholders of the sector. Specifically, the Consultancy Firm develop a Capacity Building Plan (aligned to the time horizons as articulated under Component A) to train local authorities, particularly the Municipality of Benghazi,&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in liaising with governmental authorities, international organizations, UN and other stakeholders required.</li><li>Experience working on public sector/utility infrastructure development projects is considered a distinct advantage.</li><li>Diplomacy and strong interactive skills necessary for dealing with senior officials in Government, and donor/development organizations as well as partners / stakeholders.</li><li>Excellent oral and written communication, and analytical skills are necessary.</li><li>Demonstrated experience in forging relationships between partners / stakeholders and maintaining effective relationships.</li><li>Strong communication and interpersonal skills, along with problem-solving and conflict resolution abilities, are essential for effectively building and maintaining relationships.</li><li>Strong computer skills and familiarity with Microsoft Office applications</li><li>Strong coordination skills.</li><li>Ability to manage deadlines, document decisions and ensure timely delivery of outputs.</li></ul>

<p>CTG overview CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good! But do you know who we are? And what do we do? We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions. Here s a list of services we offer: Staffing solutions and HR management services Monitoring and evaluation Fleet management and logistics Facilities management Sustainability and Communications Advisory Election monitoring and observation IT professional services Medical assistance Visit www.ctg.org to find out more.</p><p>Overview of position Benghazi, the second-largest city in Libya, faces significant challenges in providing adequate water services to its population of approximately 850,000 residents. These challenges are exacerbated by rapid urban expansion, aging infrastructure, water scarcity, poor water and sanitation management performance and climate change. Against this backdrop, our client jointly with the African Development Bank (AfDB), are supporting the Municipality of Benghazi to develop a comprehensive water infrastructure master plan for Benghazi City. To ensure alignment with the Benghazi Metropolitan Area Master plan1currently under finalization (as of October 2025), the water infrastructure masterplan will have 2050 as the final planning horizon year. The goal of this masterplan is to provide a strategic framework for addressing these challenges, ensuring sustainable water management, Component A: Inclusive and resilient urban water masterplan for Benghazi The development of the masterplan will include, amongst others, the following activities: infrastructure assessment, assessment of existing institutional frameworks, field data collection and analysis, identification of infrastructure needs, analysis of the water tariff system, development of long-term goals, identification of stakeholders and their roles, and identification of potential financing mechanisms. The Consultancy Firm selected to deliver this project will also refer to the recently developed sanitation masterplan2 launched in October 2024 between the International Committee of the Red Cross (ICRC) and the Libya Development and Reconstruction Fund, ensuring coherence and between this and the water masterplan being developed. With respect to the water tariff system, in Libya, the price of water depends on its source of withdrawal. According to the AfDB, the charge for the use of water from the Man-made River Project (MMRP)3 is defined in Decree No.218/1994 and is dependent on its use. For domestic use, the General Company of Water and Wastewater (GCWW) pays a tariff to the MMRP. For desalinated water delivered by the General Desalination Company of Libya (GDCOL) for domestic use, there is a charge applied for this supply to the GCWW. Finally, the domestic water tariff paid by users for the water supply service delivered by the GCWW is volumetric and has a fixed tariff4. The water masterplan will cover all of Benghazi municipality, including peri-urban areas and new areas which are not connected to any water supply system (and informed by population growth projections and city expansion), and integrate climate change adaptation measures and best practices, such as circular economy concepts, when possible. It will be a strategic document, providing a vision for the sustainable development and operation of water supply facilities with 2050 as the final planning horizon year, and from the technical, institutional, financial and environmental perspectives. Accordingly, the technical and investment forecasts will be defined for the following horizons: Short term (intermediate) 2030 Long term 2050 Each horizon and interval between them will be the subject of a priority analysis of the projects and works to be carried out for the achievement of the objectives fixed at the final horizon according to the criteria of urbanization, existing infrastructure, and environmental and socio-economic impacts. Component B: Preparation of Water and Sanitation Investment Plan Projects An investment plan will be developed by the Consultancy Firm appointed to develop the Benghazi water masterplan and cleared by the competent authorities. The investment plan will include a project prioritization table, following a multi-criteria analysis, established in collaboration with the main stakeholders. The Consultancy Firm will then prepare the preliminary design, full design, and tender documents (including Bills of Quantities) for the top three (3) prioritized investment projects and initial budget estimates. The full / detailed design will be developed for the top three prioritized investment projects, for which at least EUR 100 million (in words: one hundred million) will be expected to be mobilized for infrastructure development. Component C: Governance and capacity building of relevant national stakeholders and Project management This component will strengthen the project's ownership and relevance by involving the relevant national stakeholders of the sector. Specifically, the Consultancy Firm will develop a Capacity Building Plan (aligned to the time horizons as articulated under Component A) to train local authorities, particularly the Municipality of Benghazi, Libya Reconstruction and Development Fund, the GCWW and the GMRA, on the operation and management of the systems proposed in the masterplan.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Expert knowledge of at least one, and basic knowledge of at least two of the following components: experience in developing an action plan extracting information from ESMF to guide ESS implementation; designing standards and instruments for safeguarding compliance and screening; developing Standard Operating Procedures (SOPs) to be used in auditing ESS internally, as well as by implementing partners to ensure standardization in reporting; oversight and monitoring the implementation of environmental and risk management plans at the project level; previous experience with the UN or AfDB and MDB-funded projects is desirable.</li><li>Expert knowledge of at least two of, and basic knowledge of the other two following components: Programme/project management; Capacity development; Knowledge management; Monitoring and evaluation.</li><li>Strong computer skills and familiarity with Microsoft Office applications</li><li>Strong coordination, communication and interpersonal skills.</li><li>Ability to work with government counterparts, our clinet technical teams and external consultants.</li><li>Ability to manage deadlines, document decisions and ensure timely delivery of outputs.</li></ul>

<p><strong>Chemist / Laboratory Technician</strong></p><p><strong>Industry:</strong> Oil & Gas / Oil Waste Management<br><strong>Location:</strong> Benghazi, Libya<br><strong>Employment:</strong> Full-time / On-site</p><p>We are looking for a <strong>Chemist / Laboratory Technician</strong> for an oil waste management plant project.</p><p><strong>Requirements:</strong></p><ul><li><p>Diploma or Bachelor’s degree in Chemistry, Laboratory Technology or related field</p></li><li><p>Laboratory experience is an advantage</p></li><li><p>Oil & Gas / environmental laboratory experience is preferred</p></li><li><p>Experience preferred but not mandatory</p></li><li><p>English preferred but not mandatory</p><br></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Accommodation provided</p></li><li><p>Food provided</p></li><li><p>Transportation provided</p></li><li><p>Salary according to qualifications and experience</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li><p>Diploma or Bachelor’s degree in Chemistry, Laboratory Technology or related field</p></li><li><p>Laboratory experience is an advantage</p></li><li><p>Oil & Gas / environmental laboratory experience is preferred</p></li><li><p>Experience preferred but not mandatory</p></li><li><p>English preferred but not mandatory</p></li></ul>

<p><strong>Laboratory Technician — Oil Waste Management Plant</strong></p><p><strong>Location:</strong> Benghazi, Libya<br><strong>Employment:</strong> Full-time</p><p>We are looking for a <strong>Laboratory Technician</strong> for our oil waste management plant project.</p><p><strong>Requirements</strong></p><ul><li><p>Diploma in Laboratory Technology, Chemistry or a related field.</p></li><li><p>Ability to perform basic laboratory procedures and sample preparation.</p></li><li><p>Previous experience is an advantage but <strong>not mandatory</strong>.</p></li><li><p>English is preferred but not mandatory.</p></li><li><p>Good attention to detail.</p><br></li></ul><p><strong>Responsibilities</strong></p><ul><li><p>Collect and prepare samples.</p></li><li><p>Perform routine laboratory tests.</p></li><li><p>Record test results accurately.</p></li><li><p>Maintain laboratory equipment and work areas.</p></li><li><p>Follow laboratory safety and quality procedures.</p><br></li></ul><p><strong>Package</strong></p><ul><li><p>Accommodation</p></li><li><p>Food</p></li><li><p>Transportation</p></li><li><p>Salary</p></li><li><p>Work location: Benghazi, Libya</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li><p>Diploma in Laboratory Technology, Chemistry or a related field.</p></li><li><p>Ability to perform basic laboratory procedures and sample preparation.</p></li><li><p>Previous experience is an advantage but <strong>not mandatory</strong>.</p></li><li><p>English is preferred but not mandatory.</p></li><li><p>Good attention to detail.</p></li></ul>

<p><strong>Mechanical Operator</strong></p><p><strong>Industry:</strong> Oil & Gas / Oil Waste Management<br><strong>Location:</strong> Benghazi, Libya<br><strong>Employment:</strong> Full-time / On-site</p><p>We are looking for a <strong>Mechanical Operator</strong> to work at an oil waste management plant in Benghazi.</p><p><strong>Requirements:</strong></p><ul><li><p>Technical Diploma or relevant qualification</p></li><li><p>Mechanical background preferred</p></li><li><p>Experience with industrial machinery is an advantage</p></li><li><p>Experience preferred but not mandatory</p></li><li><p>English preferred but not mandatory</p></li></ul><ul><li><br></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Accommodation provided</p></li><li><p>Food provided</p></li><li><p>Transportation provided</p></li><li><p>Salary according to qualifications and experience</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li><p>Technical Diploma or relevant qualification</p></li><li><p>Mechanical background preferred</p></li><li><p>Experience with industrial machinery is an advantage</p></li><li><p>Experience preferred but not mandatory</p></li><li><p>English preferred but not mandatory</p></li></ul>

<p><strong>Operations Engineer</strong></p><p><strong>Industry:</strong> Oil & Gas / Oil Waste Management<br><strong>Location:</strong> Benghazi, Libya<br><strong>Employment:</strong> Full-time / On-site</p><p>We are looking for an <strong>Operations Engineer</strong> to join an oil waste management plant project in Benghazi.</p><br><p><strong>Requirements:</strong></p><ul><li><p>Diploma or Bachelor’s degree in Engineering</p></li><li><p>Relevant experience is preferred but not mandatory</p></li><li><p>Knowledge of industrial/oil & gas operations is an advantage</p></li><li><p>English is preferred but not mandatory</p></li><li><p>Ability to work in an international team</p><br></li></ul><p><strong>Benefits:</strong></p><ul><li><p>Accommodation provided</p></li><li><p>Food provided</p></li><li><p>Transportation provided</p></li><li><p>Salary according to qualifications and experience</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li><p>Diploma or Bachelor’s degree in Engineering</p></li><li><p>Relevant experience is preferred but not mandatory</p></li><li><p>Knowledge of industrial/oil & gas operations is an advantage</p></li><li><p>English is preferred but not mandatory</p></li><li><p>Ability to work in an international team</p></li></ul>

<p><strong>Chemical Engineer</strong></p><p><strong>Industry:</strong> Oil & Gas / Oil Waste Management<br><strong>Location:</strong> Benghazi, Libya<br><strong>Employment:</strong> Full-time / On-site</p><p>We are looking for a <strong>Chemical Engineer</strong> for an oil waste management plant project in Benghazi.</p><br><p><strong>Benefits:</strong></p><ul><li><p>Accommodation provided</p></li><li><p>Food provided</p></li><li><p>Transportation provided</p></li><li><p>Salary according to qualifications and experience</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li><p>Diploma or Bachelor’s degree in Chemical Engineering or related field</p></li><li><p>Experience in chemical processes, oil & gas or waste treatment is an advantage</p></li><li><p>Relevant experience preferred but not mandatory</p></li><li><p>English is preferred but not mandatory</p><br></li></ul>

<p>Chemistry Teachers for all stages are Needed for an International school in Lybia.</p><p style="font-size: 11px;">Accommodation is provided in a closed and safe compound.<br>Transportation is provided.<br>Insurance is provided.</p><p style="font-size: 11px;">Additional details will be provided for selected candidates for interview.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Physics Teachers for all stages are Needed for an International school in Lybia.</p><p style="font-size: 11px;">Accommodation is provided in a closed and safe compound.<br>Transportation is provided.</p><p style="font-size: 11px;">Additional details will be provided for selected candidates for interview.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Comprehensive theoretical and practical knowledge in Corrosion Prediction and Material Selection Studies related to Oil and Gas Industry and to have a vast knowledge on mechanisms of corrosion in Sweet, Sour, and atmospheric corrosion, water treatment, corrosion.</p><p>Experience in monitoring, failure analysis, corrosion surveys/audits. Corrosion related inspections and technical recommendation for corrective actions.</p><p>Extensive knowledge on Corrosion Mitigation by Chemical Inhibition, Cathodic Protection, Protective painting/coating and Corrosion Monitoring techniques.</p><p>To be well conversant with International Material Standards. Experience with the use of international standards and codes of practises, such as API, ASME, ASTM, BS, ANSI, etc.</p><p>Good knowledge in specification development, practical field support and corrosion research.</p><p>Comprehensive experience and knowledge in the use of corrosion prediction software.</p><p>Have extensive knowledge in Cathodic Protection Design onshore facilities.</p><p>Possess theoretical and practical knowledge in Metallurgical processing and Welding Engineering.</p><p>To create innovating ideas, technical writing and presentation.</p><p>Prepare scope of work, for new requirement in CP system design, which will be forwarded to vendors and contractors.</p><p>Review contractors and vendors scopes.</p><p>Review and make recommendation, in relation to pipeline intelligent pigging.</p><p>Interpretation &amp; application of Engineering schematics &amp; diagrams related to C.P system.</p><p>Maintain effective performance measures for all CP systems.</p><p>Prepare and review surface preparation, painting and coating procedures to be followed at site and at vendor's workshop.</p><p>Follow and enforce the QHSE policy from Company.</p><p><strong>Desired Candidate Profile</strong></p>Skills : Corrosion Engineering <br> Experience : 10 + Years <br> Education : Bachelors/3-5 yr Degree <br> Employment Type : Rotational Contractor <br> Location : Tripoli, Tripoli District, Libya

<p>An established International School in Libya is seeking a qualified and motivated Academic Advisor to join our dynamic educational team.</p><p>Key Responsibilities:</p><ul><li>Provide academic counseling and guidance to students regarding curriculum choices, study plans, and career goals.</li><li>Support students in identifying academic challenges and developing strategies for success.</li><li>Work closely with teachers and school leadership to ensure effective academic planning and student progress tracking.</li><li>Assist in the coordination of academic programs and implementation of the school s educational policies.</li><li>Contribute to student orientation, parent meetings, and academic events.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><p>Bachelor s degree in Education, Psychology, Counseling, or a related field (Master s degree preferred).</p><p>Minimum <strong>3 years of experience</strong> in academic advising or a similar educational role.</p><p>Strong interpersonal, communication, and organizational skills.</p><p>Experience in international or multicultural educational settings is an advantage.</p><p>Proficiency in English (Arabic is a plus).</p>

<p>Chemistry Teachers for all stages are Needed for an International school in Lybia.</p><p><br></p><p style="font-size: 11px;">Accommodation is provided in a closed and safe compound.<br>Transportation is provided.</p><p style="font-size: 11px;">Additional details will be provided for selected candidates for interview.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Homeroom Teachers are Needed for an International school in Libya.</p><p><br></p><p style="font-size: 11px;">Accommodation is provided in a closed and safe compound.<br>Transportation is provided.</p><p style="font-size: 11px;">Additional details will be provided for selected candidates for interview.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Homeroom Teachers are Needed for an International school in Libya.</p><p>Accommodation is provided in a closed and safe compound.</p><p>Transportation is provided.</p><p>Additional details will be provided for selected candidates for interview.</p>

<p>Physics Teachers for all stages are Needed for an International school in Lybia.</p><p style="font-size: 11px;">Accommodation is provided in a closed and safe compound.<br>Transportation is provided.<br>Insurance is provided.</p><p style="font-size: 11px;">Additional details will be provided for selected candidates for interview.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Science Teachers for all stages are Needed for an International school in Libya.</p><p>Accommodation is provided in a closed and safe compound.</p><p>Transportation is provided.</p><p>Additional details will be provided for selected candidates for interview.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p><span><span><span><span><span>To enhance customer satisfaction and loyalty by effectively managing customer interactions and relationships. This position involves serving as a primary point of contact for clients, addressing their inquiries, resolving issues, and providing tailored solutions to meet their needs. CMT Executive is responsible for gathering customers feedback, analyzing it to identify trends, and collaborating with internal teams to improve service delivery. Ultimately, this role aims to foster strong relationships with customers, ensuring their needs are met and promoting long-term business success.</span></span></span></span></span></p><br><br> <br>Job Description <br><ul> <li><span><span><span>Coordinate with sales and marketing teams to align customer strategies.</span></span></span></li> <li><span><span><span>Identify opportunities for upselling or cross-selling additional products and services.</span></span></span></li> <li><span><span><span>Conduct regular follow-ups with customers to ensure ongoing satisfaction.</span></span></span></li> <li><span><span><span>Participate in training programs to enhance product knowledge and customer service skills.</span></span></span></li> <li><span><span><span>Organize and facilitate customer events or meetings to strengthen relationships.</span></span></span></li> <li><span><span><span>Support the implementation of customer management initiatives and programs.</span></span></span></li> <li><span><span><span>Stay updated on industry trends and best practices in customer management.</span></span></span></li> <li><span><span><span>Serve as the primary point of contact for customer inquiries and support.</span></span></span></li> <li><span><span><span>Manage and resolve customer complaints and issues in a timely manner.</span></span></span></li> <li><span><span><span>Maintain accurate records of customer interactions and transactions.</span></span></span></li> <li><span><span><span>Gather customer feedback to assess satisfaction and identify areas for improvement.</span></span></span></li> <li><span><span><span>Collaborate with internal teams to develop solutions that meet customer needs.</span></span></span></li> <li><span><span><span>Analyze customer data to identify trends and make informed recommendations.</span></span></span></li> <li><span><span><span>Prepare and present reports on customer feedback and service performance.</span></span></span></li> <li><span><span><span>Develop and maintain strong relationships with key customers.</span></span></span></li> <li><span><span><span>Assist in the onboarding process for new clients to ensure a smooth transition.</span></span></span></li> <li><span><span><span>Educate customers about products and services to enhance their experience.</span></span></span></li> <li><span><span><span>Monitor service delivery and ensure adherence to company standards.</span></span></span></li> <li><span><span><span>Assist in developing customer management policies and procedures.</span></span></span></li> <li><span><span><span>Provide insights to management for strategic decision-making based on customer feedback.</span></span></span></li> <li><span><span><span>Foster a customer-centric culture within the organization.</span></span></span></li> </ul> <br>Job Requirements - Experience and Education <br><ul> <li><span><span><span>Bachelor’s degree in business administration, marketing, communications, or a related field.</span></span></span></li> <li><span><span><span>1-3 years of experience in customer service, customer management, or a similar role.</span></span></span></li> <li><span><span><span>Proven track record of managing customer relationships effectively.</span></span></span></li> <li><span><span><span>Familiarity with CRM software and customer management tools.</span></span></span></li> <li><span><span><span>Strong understanding of customer service principles and best practices.</span></span></span></li> <li><span><span><span>Excellent verbal and written communication skills.</span></span></span></li> <li><span><span><span>Ability to analyze customer data and derive actionable insights.</span></span></span></li> <li><span><span><span>Experience in resolving conflicts and managing difficult customer interactions.</span></span></span></li> <li><span><span><span>Proficiency in Microsoft Office Suite and data analysis tools.</span></span></span></li> </ul> <br>Leadership Behaviors <br>Building Outstanding Teams<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills <br>Adaptability<br>Analytical Skills<br>Attention To Details<br>Communication Skills<br>Conflict Resolution<br>Customer Centric<br>Customer Relationship Management<br>Data Analytics<br>Language Proficiency<br>Problem Solving<br>Team Collaboration<br>Technical Proficiency<br>Time Management<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Laboratory Technologist II is responsible to perform and provide analysis for low to high complex diagnostic testing in the relevant section and provide Phlebotomy services especially for difficult blood draws.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Actively participates in the technical and analytical work of the section.&nbsp;</p><br> <p>Liaises with the Team Lead on appropriateness of tests, results, and additional testing as required.&nbsp;</p><br> <p>Monitors, records, reports back results, and participates in discussions to rectify areas of concern if necessary.&nbsp;</p><br> <p>Identifies problems that may adversely affect test performance or reporting of test results and either corrects the problem or notifies the Team Lead.&nbsp;</p><br> <p>Responds to questions/queries and resolves problems pertaining to test requisitions, specimen requirements, test additions, priority changes (from routine to STAT and vice versa) and patient results.&nbsp;</p><br> <p>Investigates and takes action to resolve the problems with analytical methods and equipment.&nbsp;</p><br> <p>Collects laboratory specimens and performs assigned laboratory procedures and other tests as necessary and immediately reports abnormal findings to appropriate staff. </p><br> <p>Verifies all critical results and documents with accurate follow-up. </p><br> <p>Performs pediatric and adult phlebotomy.&nbsp;</p><br> <p>Provides phlebotomy support to other clinical units for patients with difficult veins.&nbsp;</p><br> <p>Collects venous and capillary blood, using precautions that ensure the safety of the patient and Laboratory staff.&nbsp;</p><br> <p>Performs positive patient identification and records appropriate collection information in the Center information system or on the Laboratory requisition form.&nbsp;</p><br> <p>Ensures that all specimen collections and processing are performed in compliance with JCI, CAP and ISO15189 guidelines.&nbsp;</p><br> <p>Performs appropriate documentation of Laboratory procedures to assure the accuracy of Laboratory records.&nbsp;</p><br> <p>Assists the Team Lead in inventory management which includes stock monitoring and ordering.&nbsp;</p><br> <p>Operates complex automated Laboratory equipment, computer software, and precision instruments.&nbsp;</p><br> <p>In liaison with the Team Lead, provides technical advice on, and assists in the selection / validation of new equipment.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Takes responsibility for the maintenance and safe use of equipment within the section. </p><br> <p>Uses Laboratory Information System (LIS) to generate workload statistics, run queries and assess quality of data according to defined criteria.&nbsp;</p><br> <p>Responsible for planning, performing, and evaluating Laboratory testing analysis and quality control.&nbsp;</p><br> <p>Ensures compliance to all policies and procedures.&nbsp;</p><br> <p>Adheres to KMC standards as per the Code of Conduct and Conflict of Interest policies.&nbsp;</p><br> <p>Adheres to the Laboratory’s quality control policies and procedures and performs, reviews, and documents all quality control activities accordingly.&nbsp;</p><br> <p>Helps ensure the provision of a high quality, cost-effective service with the emphasis on quality assurance in all aspects of the section supervised by monitoring and audit of internal quality control.&nbsp;</p><br> <p>Ascertains that quality control procedures are followed prior to releasing clinical data.&nbsp;</p><br> <p>Reviews and evaluates quality control, proficiency, and competency. </p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Expert in pediatric and adult phlebotomy.&nbsp;</p><br> <p>Functional knowledge and clinical experience in Clinical laboratories.&nbsp;</p><br> <p>Knowledge of and experience with Clinical laboratory safety and risks.&nbsp;</p><br> <p>Knowledge of ISO 15189/CAP/JCI standards and guidelines.&nbsp;</p><br> <p>Demonstrated strong analytical and decision-making skills.&nbsp;</p><br> <p>Excellent communication and interpersonal skills.&nbsp;</p><br> <p>Proficiency with Microsoft Office suite</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 4 years’ experience in clinical laboratories as a licensed Clinical Scientist or Technologist (Required). </p><br> <p>Minimum 3 years of Phlebotomy experience in a pediatric hospital (Required)</p><br> <p>Minimum 3 years as a Technologist in a CAP or ISO15189 laboratory (Preferred)</p><br> <p>Minimum 2 years in GCC (Preferred)</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Data Analysis and Interpretation L3<br>Laboratory Testing and Analysis L3<br>Sample Handling and Preparation L3<br>Regulatory Compliance L3<br>Quality Assurance and Control L3<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Biomedical Engineering or any related field<br><br><br><br> </div>