ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
ABOUT THE ROLE
KEY RESPONSIBILITIESDevelop and maintain group-wide operational standards, ensuring consistency, quality, and performance across all properties and projects. Oversee operational planning, resource allocation, and execution, providing strategic and hands-on support to property leadership teams. Lead cross-functional coordination across operations, finance, people services, brand, and commercial teams to ensure alignment and transparency. Supervise and support the full operational lifecycle of projects, from pre-opening and rollout to stabilization and handover. Monitor operational performance, KPIs, and guest experience metrics, driving continuous improvement and corrective actions where needed. Mentor and support General Managers and senior operational leaders, addressing challenges, resolving conflicts, and fostering collaboration. Identify growth and optimization opportunities by analysing market trends, operational performance, and guest needs. Represent the group in dealings with owners, partners, and key stakeholders, building strong and trusted relationships. Champion people-first leadership, sustainability, and community engagement initiatives across the portfolio.
EXPERIENCE & SKILLSBachelor’s degree in Hospitality Management, Business Administration, or a related field5–7+ years in senior leadership roles (Director of Operations, Area / Regional Director, or multi-property General Manager level) in KSA is a plus Strong strategic, operational, and financial acumen, with the ability to analyse KPIs, budgets, and performance reports. Excellent communication and stakeholder management skills, including experience working with owners, partners, and corporate teams. Demonstrated ability to lead complex operations, pre-openings, and transformation initiatives within defined timelines and budgets. Comfortable working in fast-paced, multi-cultural environments and managing change across the organization. Willingness to travel to support properties, projects, and key stakeholder engagements. Excellent command of Arabic and English (written and spoken)
JOINING OUR TEAM MEANSCompetitive Compensation: A rewarding package tailored to your experience. Career Growth: Opportunities for advancement within our dynamic organisation. Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration. Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.