Information Systems Jobs in Libya

<p>Overview</p><p>We are a leading company in the air conditioning and cooling sector, and we are looking for an Engineer (BMS) - Building Management System to join our team in Libya. The ideal candidate focuses on the design, implementation, and maintenance of BMS systems aimed at improving energy efficiency, user comfort, and operational quality for large and medium-sized buildings. He will have the opportunity to work in a supportive operating environment and develop his skills in managing advanced technical projects within a specialized team.</p>

<p><strong>General Purpose of the Job:</strong></p><p>To receive subscriber calls and address non-technical inquiries (such as information on packages, invoices, and procedures), process requests within the scope of their authority, and escalate others to the relevant departments, ensuring subscriber satisfaction from the very first interaction.</p><p><strong>Key Tasks and Responsibilities:</strong></p><ol><li><strong>Operational Tasks:</strong><ul><li>Receiving phone calls and verifying subscriber identities.</li><li>Answering inquiries related to packages, invoices, and administrative procedures.</li><li>Executing administrative requests from subscribers (e.g., updating non-sensitive data, issuing copies of invoices, and account statements).</li><li>Opening and classifying request and complaint tickets accurately and following them up until closure.</li><li>Transferring technical reports to the Technical Support department according to approved procedures.</li></ul></li><li><strong>Supervisory and Regulatory Tasks:</strong><ul><li>Documenting every call in the Customer Relationship Management (CRM) system to ensure continuity of follow-up.</li><li>Strict adherence to call scripts and the company’s approved quality standards.</li><li>Ensuring data confidentiality and non-disclosure of any information without full verification of the account holder's identity.</li></ul></li><li><strong>Developmental Tasks:</strong><ul><li>Reporting patterns of recurring inquiries and suggesting their addition to the knowledge base to improve the customer experience.</li></ul></li></ol><p><strong>Job Requirements and Qualifications:</strong></p><ul><li><strong>Education:</strong> Diploma or Bachelor's degree in any field.</li><li><strong>Work Experience:</strong> One year of experience in customer service; <strong>fresh graduates are accepted</strong> after passing the company's training program.</li><li><strong>Technical Skills:</strong><ul><li>Excellent skills in telephone communication and dealing with subscribers.</li><li>Knowledge and ability to use ticketing systems, Customer Relationship Management (CRM) systems, and billing systems.</li></ul></li><li><strong>Behavioral Skills:</strong> Good listening, clarity of explanation, patience, self-control, and the ability to work within a team.</li><li><strong>Languages:</strong> Proficiency in Arabic and a basic level of English.</li><li><strong>Special Requirements:</strong> Readiness to work in a shift system (including official holidays) and work in front of a computer using a headset.</li></ul><p><strong>How to Apply:</strong></p><p>Those who find themselves qualified and meeting the above conditions are requested to apply via the company's dedicated recruitment form on the website.</p><p><br><br>&nbsp;</p><p>&nbsp;</p>

<p>Fast Waves Telecommunications and Technology Company announces its desire to fill the position of Inventory and Fixed Assets Accountant (Job Code: AST-03) to work at the headquarters, according to the following terms and requirements:&nbsp;<br>Job Title: Inventory and Fixed Assets Accountant Job Code: AST-03 Department: Inventory and Fixed Assets Department General Purpose of the Job: To be responsible for maintaining the fixed assets and inventory register and its movement, tracking the depreciation schedule, and reconciling records with physical inventory and financial management ledgers, ensuring the accuracy of asset and inventory values in financial statements. Main Tasks and Responsibilities: Operational Tasks:</p><ul><li>Track inventory movement, both incoming and outgoing, in the records according to documents.</li><li>Maintain the fixed assets register and record additions, disposals, and transfers.</li><li>Prepare custody lists and follow up on their receipt signatures.</li><li>Code, organize, and manage products on the accounting system.</li></ul><p>Supervisory Tasks</p><ul><li>Reconcile inventory and asset records with the results of physical inventory and analyze variances.</li><li>Reconcile records with financial management ledgers on a monthly basis.</li><li>Identify and report non-tagged assets or assets without assigned custody.</li><li>Verify the existence of supporting documentation for every asset or item movement.</li></ul><p>Planning and Administrative Tasks</p><ul><li>Contribute to developing the department's plan and participate in preparing the spot and annual inventory plan.</li><li>Maintain asset documents and warranty certificates according to the approved filing system.</li></ul><p>Job Terms and Requirements<br>Nationality: Libyan Nationality Educational Qualification: Bachelor's degree in Accounting at a minimum Practical Experience: One year or more of experience in asset or inventory accounting Technical Skills</p><ul><li>Mastery of fixed assets accounting and depreciation methods</li><li>Experience in inventory valuation and inventory/reconciliation procedures</li></ul><p>Behavioral Skills: Accuracy, organization, independence of opinion, analysis, and integrity. Languages: Proficiency in Arabic, and a basic level of English. Programs and Systems: Working on asset and inventory systems, accounting systems, and Microsoft Excel. Special Requirements: Readiness for field participation in inventory work within warehouses and sites&nbsp;<br><br><br>&nbsp;</p>

<p>Al-Mawjat Al-Sari'a Telecommunications and Technology Company announces its desire to fill the position of Inventory and Fixed Assets Accountant (Job Code: AST-03) to work at the headquarters, according to the following terms and requirements:&nbsp;<br>Job Title: Inventory and Fixed Assets Accountant Job Code: AST-03 Department: Inventory and Fixed Assets Department General Purpose of the Job: To take charge of maintaining records of fixed assets and inventory and their movements, tracking the depreciation schedule, and reconciling records with physical inventory and financial management ledgers, to ensure the accuracy of asset and inventory values in the financial statements. Key Tasks and Responsibilities: Operational Tasks:</p><ul><li>Track inventory movement, including entries and disbursements, in records according to documents.</li><li>Maintain the fixed assets register and record additions, disposals, and transfers.</li><li>Prepare custody lists and follow up on their signatures by recipients.</li><li>Code, organize, and manage products on the accounting system.</li></ul><p>Control Tasks</p><ul><li>Reconcile inventory and asset records with the results of physical inventory and analyze discrepancies.</li><li>Reconcile records with the financial management ledgers monthly.</li><li>Monitor untagged or unassigned assets and report them.</li><li>Verify the existence of supporting documents for every asset or item movement.</li></ul><p>Planning and Administrative Tasks</p><ul><li>Contribute to developing the department's plan and participate in preparing surprise and annual inventory plans.</li><li>Archive asset documents and warranty certificates according to the approved filing system.</li></ul><p>Job Requirements and Qualifications<br>Nationality: Libyan citizenship. Educational Qualification: Bachelor's degree in Accounting at a minimum. Practical Experience: One year or more of experience in asset or inventory accounting. Technical Skills:</p><ul><li>Proficiency in fixed asset accounting and depreciation methods.</li><li>Experience in inventory valuation and inventory and reconciliation procedures.</li></ul><p>Behavioral Skills: Accuracy, organization, independence of opinion, analysis, and integrity. Languages: Proficiency in Arabic and basic English language skills. Software and Systems: Experience working on asset and inventory systems, accounting systems, and Microsoft Excel. Special Requirements: Readiness for field participation in inventory tasks inside warehouses and sites.<br>How to Apply: Those who find themselves qualified and meeting the above conditions are requested to apply via the company's dedicated employment form on the website.<br><br>&nbsp;</p>

<p>Technical Department Employee - Technical Engineer<br>Technical engineer for assembling industrial panels and power systems.</p>

<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، سكن، ساعات إضافية</li></ul>

A golden opportunity for a genuine work contract in Libya <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 500</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, transportation allowance, meals, accommodation, overtime</li></ul>

مطلوب موظف مبيعات داخل معرض سيراميك وبورسلين في ليبيا بنغازي وطرابلس (مرتب أساسي وعمولة وبونص)<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، بدل انتقال، وجبات، سكن</li></ul>

Searching for new clients and sales opportunities in local and international markets. Communicating with customers and presenting the company's products and services. Preparing price quotations and following up on customer orders until contract completion. Achieving sales targets and increasing sales volume. Following up with current customers and maintaining strong relationships with them. Coordinating with shipping and logistics departments to ensure order execution. Monitoring market, prices, and competitors. Preparing periodic reports on sales, customers, and new opportunities. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: health insurance, social insurance, transportation allowance, meals, housing, overtime</li></ul>

المهام والمسؤوليات:الإشراف على الأداء التشغيلي لفروع المنطقة ومتابعة سير العمل بشكل يومي.ضمان الالتزام بمعايير الجودة والخدمة وسياسات وإجراءات الشركة.متابعة المبيعات، المصروفات، المخزون، والأداء المالي للفروع.إدارة وتوجيه مديري الفروع والعمل على تطوير أدائهم.إجراء زيارات دورية للفروع ومتابعة مستوى الأداء والالتزام.تحليل تقارير المبيعات والتشغيل واتخاذ الإجراءات التصحيحية اللازمة.ضمان تقديم تجربة متميزة للعملاء والحفاظ على جودة المنتجات والخدمات.المشاركة في تدريب وتطوير فرق العمل بالفروع.التنسيق مع الإدارات المختلفة لضمان كفاءة العمليات التشغيلية.العمل على تحسين المبيعات والإنتاجية وتحقيق الأهداف المحددة.المتطلبات:خبرة سابقة في منصب مدير منطقة أو مدير عمليات أو منصب إداري مشابه في قطاع المقاهي أو المطاعم أو الضيافة.مهارات قوية في القيادة وإدارة الفرق.القدرة على إدارة عدة فروع في الوقت نفسه.مهارات ممتازة في التواصل وحل المشكلات.معرفة جيدة بعمليات تشغيل وإدارة المقاهي.القدرة على تحليل التقارير ومؤشرات الأداء.القدرة على التنقل بين الفروع والعمل في بيئة سريعة ومتغيرة.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، سكن، ساعات إضافية</li></ul>

المهام والمسؤوليات:الإشراف على الأداء التشغيلي لفروع المنطقة ومتابعة سير العمل بشكل يومي.ضمان الالتزام بمعايير الجودة والخدمة وسياسات وإجراءات الشركة.متابعة المبيعات، المصروفات، المخزون، والأداء المالي للفروع.إدارة وتوجيه مديري الفروع والعمل على تطوير أدائهم.إجراء زيارات دورية للفروع ومتابعة مستوى الأداء والالتزام.تحليل تقارير المبيعات والتشغيل واتخاذ الإجراءات التصحيحية اللازمة.ضمان تقديم تجربة متميزة للعملاء والحفاظ على جودة المنتجات والخدمات.المشاركة في تدريب وتطوير فرق العمل بالفروع.التنسيق مع الإدارات المختلفة لضمان كفاءة العمليات التشغيلية.العمل على تحسين المبيعات والإنتاجية وتحقيق الأهداف المحددة.المتطلبات:خبرة سابقة في منصب مدير منطقة أو مدير عمليات أو منصب إداري مشابه في قطاع المقاهي أو المطاعم أو الضيافة.مهارات قوية في القيادة وإدارة الفرق.القدرة على إدارة عدة فروع في الوقت نفسه.مهارات ممتازة في التواصل وحل المشكلات.معرفة جيدة بعمليات تشغيل وإدارة المقاهي.القدرة على تحليل التقارير ومؤشرات الأداء.القدرة على التنقل بين الفروع والعمل في بيئة سريعة ومتغيرة.<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، سكن، ساعات إضافية</li></ul>

<p><strong>Warehouse Employee / Storekeeper</strong></p><p><strong>Job Description</strong></p><p>We are looking for a warehouse employee responsible for organizing and managing stock movement within the company, receiving goods and materials, ensuring they match the specified quantities and specifications, and storing them in an organized and secure manner.</p><p>The responsibilities include monitoring the entry and exit of materials, recording all stock movements, preparing requisition and delivery requests, conducting periodic inventory, maintaining accurate stock records, and coordinating with management, procurement, and various departments.</p><p><strong>Tasks and Responsibilities</strong></p><ul><li>Receive goods and materials and verify quantities and specifications.</li><li>Inspect materials upon receipt and ensure their integrity.</li><li>Organize and store items in an organized and secure manner.</li><li>Record all receipt, disbursement, and return operations.</li><li>Prepare and deliver materials according to department requests.</li><li>Monitor stock balances and available quantities.</li><li>Conduct periodic inventory and reconcile actual quantities with records.</li><li>Report shortages, damage, or items requiring reordering.</li><li>Maintain cleanliness and organization in the warehouse.</li><li>Implement safety procedures within the warehouse.</li><li>Keep documents, invoices, receipts, and disbursement permits.</li><li>Coordinate with the procurement, accounting, and management departments.</li><li>Use inventory software or Excel to record and track material movements.</li></ul><p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning and evening</li><li>Driving license: First class</li><li>Benefits: Health insurance, transportation allowance, accommodation</li></ul>

<h2 class="h5">Job description</h2><div class="t-break" data-jb-field="description"><div dir="ltr"><strong>Company Overview</strong><p>The employing company has extensive experience in the Libyan automotive sector market, providing world-class customer care, outstanding engineering, and a firm commitment to service quality. Its work environment is built on professionalism, innovation, and teamwork, valuing energetic individuals with integrity who put the customer at the heart of every interaction.</p><br><strong>Your Role as a Sales Executive</strong><p>You will be at the heart of expansion efforts, where your mission is to generate new sales opportunities, build long-term customer relationships, and achieve strategic sales targets. You will play a pivotal role in strengthening the store's distinguished market presence and achieving tangible revenue growth.</p><br><strong>You will assume the following tasks and responsibilities as a Sales Executive:</strong><p><span>Identify and follow up on new opportunities through calls, market research, and networking.</span></p><br><p><span>Deliver compelling and comprehensive presentations to prospective clients.</span></p><br><p><span>Analyze customer behavior and propose effective strategies to boost sales across the platform.</span></p><br><p><span>Support promotional campaigns by promoting exclusive offers and features.</span></p><br><p><span>Build and maintain strong relationships to ensure customer satisfaction and loyalty.</span></p><br><p><span>Handle inquiries and concerns, providing professional and effective solutions.</span></p><br><p><span>Manage complaints in a manner that preserves the company's reputation.</span></p><br><p><span>Enhance customer experience and increase customer retention rate.</span></p><br><p><span>Prepare periodic reports on performance and market challenges.</span></p><br><p><span>Collaborate with marketing, finance, and customer service teams to achieve shared goals.</span></p><br><p><span>Relay customer feedback and insights to improve products and services.</span></p><br><p><span>Prior experience in automotive sales is preferred.</span></p><br><strong>Qualifications and Skills to Help You Succeed as a Sales Executive</strong><p>Bachelor's degree in Business Administration, Marketing, or any related field.</p><br><p>At least 2 years of sales experience, preferably in e-commerce or classified ads.</p><br><p>Excellent communication skills, with proven ability in negotiation and relationship building.</p><br><p>Proficiency in CRM software and Microsoft Office, especially Excel and PowerPoint.</p><br><p>Strong time management skills, analytical thinking, and ability to work in a team or independently.</p><br><p>Availability of a valid means of transportation for field customer visits.</p><br><strong>Additional Information:</strong><p><strong>Work Type:</strong> Office-based.</p><br><p><strong>Working Days and Hours:</strong> Saturday to Thursday.</p><br><p><strong>Location: </strong>Al-Baifi<strong> - </strong>Tripoli - Libya.</p><br><p>A stimulating work environment providing clear opportunities for career growth and professional advancement.<br></p><br></div></div>

<h2 class="h5">Job description</h2><div class="t-break" data-jb-field="description"><div dir="ltr"><strong>Company Overview</strong><p><span>Al-Shaheen Holding Group is a Libyan group specializing in providing integrated solutions in the logistics and e-commerce sector, covering the entire value chain from international shipping and procurement, through warehousing and order management, to local delivery and collection.</span></p><br><p><span>The group includes a number of leading companies that work in an integrated manner to provide professional solutions for merchants and businesses within Libya, seeking to empower business growth through innovative services that support client success and expansion in the Libyan market.</span></p><br><p><span>Driven by its commitment to developing young talents and preparing graduates for the labor market, the group has launched the Sales Incubator program to prepare a new generation of sales and business development professionals.</span></p><br><br><span><strong>About the Program</strong></span><p><span>The program spans <em>one week</em> and combines interactive training sessions with practical applications and real-world simulations of sales situations and customer interaction.</span></p><br><span><strong>Training Modules</strong></span><p><span>1. Fundamentals of sales and sales professionalism.</span></p><br><p><span>2. Understanding products, the market, and customer needs.</span></p><br><p><span>3. Communication and customer service skills.</span></p><br><p><span>4. Sales, persuasion, and negotiation skills.</span></p><br><p><span>5. Preparing and delivering presentations and managing meetings.</span></p><br><p><span>6. Customer management, sales follow-up, and principles of using CRM systems.</span></p><br><p><span>7. Professional conduct and work discipline.</span></p><br><p><span>8. Practical applications, sales situation simulations, and final evaluation.</span></p><br><span><strong>Training Methodology</strong></span><p><span>The program relies on an interactive methodology that combines cognitive qualification with practical application, including individual and group training, presentation exercises, sales simulation, and continuous assessment of participation levels and professional development.</span></p><br><p><span><strong>Program Details</strong></span></p><br><p><span>· Duration: One week.</span></p><br><p><span>· Start Date: Sunday, November 8, 2026.</span></p><br><p><span>· End Date: Saturday, November 14, 2026.</span></p><br><p><span>· Training Hours: Daily from 2:00 PM to 5:00 PM.</span></p><br><p><span>· Training Venue: Al-Shaheen Holding Group Headquarters.</span></p><br><span><strong>Career Opportunities and Evaluation</strong></span><p><span>Participants will be evaluated throughout the program based on their level of performance, participation, commitment, and development of acquired skills.</span></p><br><p><span>On the final day, Saturday, November 14, the final assessment will be conducted and program completion certificates will be awarded.</span></p><br><p><span>Based on the evaluation results, Al-Shaheen Holding Group will select a number of participants to join its team for sales career opportunities.</span></p><br><span><strong>Who Can Apply?</strong></span><p><span>We invite those interested in the sales field who wish to develop their professional skills and gain practical experience in a professional work environment to apply.</span></p><br><p><span><em>We are looking for individuals who possess the following traits:</em></span></p><br><p><span>· Good communication and interaction skills.</span></p><br><p><span>· A desire for learning and professional growth.</span></p><br><p><span>· Ability to work within a team.</span></p><br><p><span>· Commitment, discipline, and punctuality.</span></p><br><p><span>· Interest in the field of sales and customer interaction.</span></p><br><p><span>· Willingness to participate in training and practical activities.</span></p><br><p><span><strong>Important Note:</strong> The program requires full commitment to attendance during all seven days of training, from Sunday to Saturday, according to the specified schedule.</span></p></div></div>

الهدف من الوظيفة:نبحث عن مدير تجاري ذو خبرة لقيادة وإدارة النشاط التجاري لشركة متخصصة في توزيع الخضروات والفواكه والبطاطس، مع مسؤولية تطوير المبيعات، إدارة العملاء والموردين، وضع الأسعار، زيادة هامش الربح، وتحقيق أهداف الشركة التجارية.المهام والمسؤوليات* وضع وتنفيذ الاستراتيجية التجارية وخطط المبيعات للشركة.* إدارة وتطوير علاقات الشركة مع العملاء الرئيسيين.* استقطاب عملاء جدد من تجار الجملة، السوبر ماركت، المطاعم، الفنادق، شركات التموين والموزعين.* متابعة وتحقيق أهداف المبيعات الشهرية والسنوية.* متابعة أسعار السوق والمنافسين وحركة العرض والطلب.* التفاوض مع العملاء والموردين بشأن الأسعار والكميات وشروط الدفع والتعاقد.* التنسيق مع قسم المشتريات لضمان توفير المنتجات المطلوبة بأفضل جودة وأسعار.* متابعة جودة الخضروات والفواكه والبطاطس ومطابقة المواصفات المطلوبة.* وضع ومراجعة سياسة التسعير بما يضمن تحقيق هامش الربح المستهدف.* تحليل المبيعات والتكاليف وهوامش الربح وحركة المخزون.* العمل على تقليل الهالك والتالف نتيجة طبيعة المنتجات سريعة التلف.* إعداد توقعات المبيعات والتقارير التجارية الدورية للإدارة.* التنسيق المستمر مع أقسام المشتريات، المخازن، اللوجستيات، التشغيل والمالية.* متابعة حسابات العملاء والتحصيل والالتزام بالحدود الائتمانية بالتنسيق مع الإدارة المالية.* التعامل مع شكاوى العملاء وحل المشكلات التجارية بسرعة واحترافية.* بناء علاقات طويلة الأجل مع العملاء والموردين الاستراتيجيين.* قيادة وتطوير فريق المبيعات وتحفيزه لتحقيق الأهداف.* متابعة أداء فريق المبيعات ووضع خطط لتحسين الأداء.* تقديم تقارير دورية عن السوق والمبيعات والأسعار والمنافسين والفرص التجارية.المؤهلات والخبرات* مؤهل جامعي في التجارة، إدارة الأعمال، التسويق، الزراعة أو أي تخصص ذي صلة.* خبرة من 5 إلى 8 سنوات في الإدارة التجارية أو المبيعات، ويفضل في مجال الخضروات والفواكه أو الأغذية أو الـFMCG.* خبرة قوية في سوق الخضروات والفواكه والبطاطس.* مهارات ممتازة في التفاوض وإدارة العملاء والموردين.* القدرة على وضع الأسعار وحساب هامش الربح والتكلفة.* خبرة مثبتة في زيادة المبيعات واستقطاب عملاء جدد.* مهارات قوية في القيادة وإدارة فريق المبيعات.* قدرة عالية على تحليل البيانات وإعداد التقارير.* القدرة على العمل تحت ضغط وفي بيئة سريعة الحركة بسبب طبيعة المنتجات سريعة التلف.* إجادة اللغة الإنجليزية تعتبر ميزة إضافية.* إجادة استخدام Excel وبرامج ERP.مؤشرات الأداء الرئيسية (KPIs)* تحقيق أهداف المبيعات الشهرية والسنوية.* زيادة حجم المبيعات وعدد العملاء.* تحقيق هامش الربح المستهدف.* زيادة قاعدة العملاء والاحتفاظ بالعملاء الحاليين.* تحسين تكلفة الشراء وأسعار التوريد.* تقليل نسبة الهالك والتالف.* تحسين معدل دوران المخزون.* تحسين معدلات التحصيل.* تحقيق أهداف الربحية والنمو التجاري للشركة<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، سكن، ساعات إضافية</li></ul>

<p>Libya is increasingly investing in digital transformation of the health sector to strengthen health information systems, improve service delivery, enhance disease surveillance, and support evidence-based decision making. Multiple stakeholders, including the Ministry of Health (MoH), National Center for Disease Control (NCDC), UN agencies, donors, and implementing partners, are supporting digital health initiatives using various platforms and tools. To ensure strategic alignment, coordination, interoperability, and sustainability of digital health investments(DHIS2 and Community health information System), our client seeks two Digital Health Consultant s to lead the Digital Health Technical Working Group (TWG), coordinate partners, support the development and implementation of national digital health priorities, and provide technical leadership for DHIS2 implementation and optimization across Libya.</p><p>The primary goal of this assignment is to provide strategic and technical leadership for digital health systems strengthening in Libya, with a particular focus on coordination of stakeholders, DHIS2 implementation and incorporating community health information system. Working closely with the Ministry of Health, NCDC, our client, WHO and other partners, the consultant will support:</p><ol><li>Establishment and leadership of the Digital Health Technical Working Group.</li><li>Development of a coordinated national digital health roadmap.</li><li>Strengthening and optimization of DHIS2 and Community health Information system (CHIS) implementation</li><li>DHIS service mapping and identification of gaps and areas of improvement</li><li>Harmonization of partner-supported digital health initiatives.</li><li>Development of interoperability standards and data governance frameworksbetween DHIS2 and health visitors program Information system</li><li>Capacity building of government and partner staff on digital health systemsincluding health visitors across the country</li><li>Ensure interoperability of the community health information system ( CHIS) to DHIS2,</li><li>Develop different dashboards linked to DHIS2, PHC and health visitors program</li><li>Produce and share monthly PHC report and health visitor report</li><li>Promoting data use for decision-making.</li></ol><p><strong>Digital Health Technical Working Group Leadership</strong></p><ul><li>Lead and facilitate Digital Health Technical Working Group meetings.</li><li>Develop annual workplans and monitor progress against agreed priorities.</li><li>Coordinate stakeholders including MoH, NCDC, WHO, UNICEF, NGOs and donors.</li><li>Prepare agendas, minutes, presentations and action trackers.</li><li>Monitor implementation of agreed TWG actions.</li></ul><p><strong>DHIS2 Technical Support</strong></p><ul><li>Assess existing DHIS2 implementation and architecture.</li><li>Support optimization of DHIS2 configuration and metadata.</li><li>Review indicators and reporting requirements.</li><li>Support rollout and expansion of DHIS2 modules.</li><li>Improve reporting completeness and data quality.</li><li>Develop system governance and sustainability plans.</li></ul><p><strong>Interoperability and Systems Integration</strong></p><ul><li>Assess existing health information systems.</li><li>Develop recommendations for interoperability.</li><li>Support integration of DHIS2 with:</li><ul><li>Disease surveillance systems.</li><li>Electronic Medical Records.</li><li>Laboratory Information Systems.</li><li>Supply chain systems.</li><li>Health visitor information system and dashboard</li><li>Human Resource Information Systems.</li></ul></ul><p><strong>Capacity Building</strong></p><ul><li>Conduct training needs assessments.</li><li>Develop training materials and SOPs.</li><li>Deliver DHIS2 and CHIS digital health training.</li><li>Train health visitors on data entry m reporting , documentation</li><li>Mentor system administrators and information officers.</li></ul><p><strong>Monitoring and Reporting</strong></p><ul><li>Support development of digital health performance indicators.</li><li>Conduct data quality reviews.</li><li>Develop dashboards and analytical products for PHC data and health visitors data</li><li>Train health visitors on data entry m reporting , documentation</li><li>Prepare regular progress reports and technical briefs.</li></ul><p><strong>Project reporting</strong></p><p>The consultant will provide:</p><ol><li>Monthly progress reports.</li><li>TWG meeting reports and action trackers.</li><li>Quarterly implementation updates.</li><li>DHIS2 performance and data quality reports.</li><li>Capacity building and training reports.</li><li>Final consultancy report.</li></ol><p><strong>Key competencies</strong></p><p>Our client's values of Care, Respect, Integrity, Trust, Accountability, Sustainability (CRITAS) and core competencies:</p><ul><li>Builds and Maintains Partnerships</li><li>Demonstrates self-awareness and ethical awareness.</li><li>Drive to achieve results for impact.</li><li>Innovates and embraces change.</li><li>Manages ambiguity and complexity.</li><li>Thinks and acts strategically.</li><li>Works collaboratively with others</li></ul><p>Team management</p><p>The facilitators will not be required to manage teams</p><p><strong>Further information</strong></p><ul><li>Advanced DHIS2 configuration and administration.</li><li>Digital health architecture.</li><li>Health information systems governance.</li><li>Interoperability standards (HL7 FHIR, OpenHIE, ICD).</li><li>Data analytics and dashboard development.</li><li>Capacity building and training.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Advanced DHIS2 configuration and administration. Digital health architecture. Health information systems governance. Interoperability standards (HL7 FHIR, OpenHIE, ICD). Data analytics and dashboard development. Capacity building and training.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Medical Records Officer will create new medical records and retrieve existing medical records by gathering appropriate record folders and contents, assigning, and recording new record numbers, verifying existing record numbers, inputting, and recording locations to computer, and delivering records.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Gathers patient information by collecting demographic information from a variety of sources, interacting with registration areas and physicians’ offices, and retrieving information from automated printer.&nbsp;</p><br> <p>Retrieves medical records by following chart-out procedures and documents reasons charts cannot be retrieved for statistical and follow-up purposes.&nbsp;</p><br> <p>Delivers charts to assigned areas of the hospital by following established routing procedures.&nbsp;</p><br> <p>Assists in the tracking and organization of medical records i.e., ensures and maintains medical records storage and archiving.&nbsp;</p><br> <p>Arranges transfer of documents when required to respective clinics or patients.&nbsp;</p><br> <p>Provides administrative support for the Medical Records Management.&nbsp;</p><br> <p>Collates all aspects of medical report and checks if report is complete.&nbsp;</p><br> <p>Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.&nbsp;</p><br> <p>Ensures accuracy and privacy are maintained in report management and when sending it out to clients.&nbsp;</p><br> <p>Prepares Health Screening Reports for review appointments or upon patient requests.&nbsp;</p><br> <p>Liaises with other departments for results and reports and follow-ups of pending cases to be expedited.&nbsp;</p><br> <p>Keeps health care providers informed by communicating availability or unavailability of the record.&nbsp;</p><br> <p>Maintains quality results by following Hospital’s standards.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Maintains patient confidence by keeping patient records information confidential.&nbsp;</p><br> <p>Serves and protects the Hospital community by adhering to professional standards, Hospital policies and procedures, such as JCI accreditation standards.&nbsp;</p><br> <p>Adheres to the policies, procedures, standards protocols in the organization specifically the ones related Release of protected health information.&nbsp;</p><br> <p>Trains Hospital staff on principles of confidentiality and privacy of protected health information and the different policies related to management of health information.&nbsp;</p><br> <p>Trains clinical staff on the importance of accuracy and completeness of medical records.&nbsp;</p><br> <p>Generates reports from the system related to the completeness of medical records.&nbsp;</p><br> <p>Trains physicians in the insurance and coding.&nbsp;</p><br> <p>Performs other assignments as may be required by the Medical Records Manager.&nbsp;</p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficiency with EHR, Microsoft Office and speech recognition software.&nbsp;</p><br> <p>Knowledge of medical terminology. </p><br> <p>Knowledge of medical transcription guidelines and practices.&nbsp;</p><br> <p>Ability to sort, check, count, and verify numbers. </p><br> <p>Ability to operate designated word processing, dictation, transcription equipment, and other equipment as specified. </p><br> <p>Ability to work under pressure with time constraints. </p><br> <p>Strong critical thinking skills.&nbsp;</p><br> <p>Ability to work and thrive in pressure situations.&nbsp;</p><br> <p>Punctual and reliable disposition.&nbsp;</p><br> <p>Superb listening and time management skills. </p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 years of experience in the same field (required).</p><br> <p>Previous experience in a hospital or other health care setting.</p><br> <p>Minimum 1 year in GCC (preferred).</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Data Collection and Extraction L2<br>Records Management L2<br>Healthcare Data Management and Analytics L2<br>Regulatory Compliance L2<br>Electronic Health Records (EHR) and Health Information Systems L2<br>Leadership_321977503<br>Quality_321977507<br>Resilience<br><br><br><u><b>Education</b></u> <br>Diploma<br>Associate Degree in any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Laboratory Technologist II is responsible to perform and provide analysis for low to high complex diagnostic testing in the relevant section and provide Phlebotomy services especially for difficult blood draws.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Actively participates in the technical and analytical work of the section.&nbsp;</p><br> <p>Liaises with the Team Lead on appropriateness of tests, results, and additional testing as required.&nbsp;</p><br> <p>Monitors, records, reports back results, and participates in discussions to rectify areas of concern if necessary.&nbsp;</p><br> <p>Identifies problems that may adversely affect test performance or reporting of test results and either corrects the problem or notifies the Team Lead.&nbsp;</p><br> <p>Responds to questions/queries and resolves problems pertaining to test requisitions, specimen requirements, test additions, priority changes (from routine to STAT and vice versa) and patient results.&nbsp;</p><br> <p>Investigates and takes action to resolve the problems with analytical methods and equipment.&nbsp;</p><br> <p>Collects laboratory specimens and performs assigned laboratory procedures and other tests as necessary and immediately reports abnormal findings to appropriate staff. </p><br> <p>Verifies all critical results and documents with accurate follow-up. </p><br> <p>Performs pediatric and adult phlebotomy.&nbsp;</p><br> <p>Provides phlebotomy support to other clinical units for patients with difficult veins.&nbsp;</p><br> <p>Collects venous and capillary blood, using precautions that ensure the safety of the patient and Laboratory staff.&nbsp;</p><br> <p>Performs positive patient identification and records appropriate collection information in the Center information system or on the Laboratory requisition form.&nbsp;</p><br> <p>Ensures that all specimen collections and processing are performed in compliance with JCI, CAP and ISO15189 guidelines.&nbsp;</p><br> <p>Performs appropriate documentation of Laboratory procedures to assure the accuracy of Laboratory records.&nbsp;</p><br> <p>Assists the Team Lead in inventory management which includes stock monitoring and ordering.&nbsp;</p><br> <p>Operates complex automated Laboratory equipment, computer software, and precision instruments.&nbsp;</p><br> <p>In liaison with the Team Lead, provides technical advice on, and assists in the selection / validation of new equipment.&nbsp;</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p>Takes responsibility for the maintenance and safe use of equipment within the section. </p><br> <p>Uses Laboratory Information System (LIS) to generate workload statistics, run queries and assess quality of data according to defined criteria.&nbsp;</p><br> <p>Responsible for planning, performing, and evaluating Laboratory testing analysis and quality control.&nbsp;</p><br> <p>Ensures compliance to all policies and procedures.&nbsp;</p><br> <p>Adheres to KMC standards as per the Code of Conduct and Conflict of Interest policies.&nbsp;</p><br> <p>Adheres to the Laboratory’s quality control policies and procedures and performs, reviews, and documents all quality control activities accordingly.&nbsp;</p><br> <p>Helps ensure the provision of a high quality, cost-effective service with the emphasis on quality assurance in all aspects of the section supervised by monitoring and audit of internal quality control.&nbsp;</p><br> <p>Ascertains that quality control procedures are followed prior to releasing clinical data.&nbsp;</p><br> <p>Reviews and evaluates quality control, proficiency, and competency. </p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Expert in pediatric and adult phlebotomy.&nbsp;</p><br> <p>Functional knowledge and clinical experience in Clinical laboratories.&nbsp;</p><br> <p>Knowledge of and experience with Clinical laboratory safety and risks.&nbsp;</p><br> <p>Knowledge of ISO 15189/CAP/JCI standards and guidelines.&nbsp;</p><br> <p>Demonstrated strong analytical and decision-making skills.&nbsp;</p><br> <p>Excellent communication and interpersonal skills.&nbsp;</p><br> <p>Proficiency with Microsoft Office suite</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 4 years’ experience in clinical laboratories as a licensed Clinical Scientist or Technologist (Required). </p><br> <p>Minimum 3 years of Phlebotomy experience in a pediatric hospital (Required)</p><br> <p>Minimum 3 years as a Technologist in a CAP or ISO15189 laboratory (Preferred)</p><br> <p>Minimum 2 years in GCC (Preferred)</p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Data Analysis and Interpretation L3<br>Laboratory Testing and Analysis L3<br>Sample Handling and Preparation L3<br>Regulatory Compliance L3<br>Quality Assurance and Control L3<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Biomedical Engineering or any related field<br><br><br><br> </div>

<p>Core Responsibilities and Accountabilities:<br>Manage the end-to-end chargeback and dispute lifecycle, including case review, evidence validation, submission, representment, pre-arbitration and closure. Monitor case deadlines and ensure chargeback actions are completed within applicable payment-scheme timeframes and internal service standards. Review transaction data, supporting documents and customer claims to determine the correct dispute reason and required action. Perform daily clearing and settlement activities for card transactions and verify the accurate movement of funds. Reconcile settlement files, bank accounts, general-ledger entries, and scheme reports; investigate and resolve breaks, mismatches, and aged items. Coordinate with Finance, Operations, Technology, Risk, Fraud, Customer Service, merchants, processors, and other relevant parties to resolve exceptions. Monitor fees, reversals, adjustments, reject items and operational losses, and escalate material issues promptly. Maintain accurate case records, reconciliation logs, supporting evidence, and audit-ready documentation. Prepare daily, weekly, and monthly reporting on dispute volumes, recovery outcomes, outstanding cases, settlement breaks, ageing, and root causes. Identify process gaps and recurring issues, recommend practical improvements and support implementation of agreed controls. Develop or update operating procedures, checklists and process documentation for chargeback and settlement activities. Provide knowledge transfer and practical coaching to the client bank team members during the assignment.</p> <p>Knowledge and Experience:<br>5-8 years' hands-on experience in chargebacks, card disputes, clearing and settlement within a bank, payment processor, fintech, or card-services environment. Practical understanding of issuer and/or acquirer dispute operations and the full card-transaction lifecycle. Experience investigating settlement differences and performing financial reconciliations. Working knowledge of international card-scheme rules, dispute reason codes, evidence requirements, and processing timelines. Ability to interpret transaction files, operational reports, scheme reports and general-ledger entries. Strong attention to detail, numerical accuracy, ownership, and follow-through. Proficiency in Microsoft Excel and operational reporting; experience with dispute-management, card-processing or reconciliation platforms is an advantage.</p> <p>Mandatory Skills:<br>Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred). Previous experience within Banking, Digital Payment &amp; Card solutions, or the FinTech industry. Regional experience, including working in a faced-paced matrix organisation. Excellent communication skills in English (written, verbal, and presentation); Arabic preferred.</p> <p>Preferred Skills:<br>The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions. Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies. An understanding of regional regulations across financial services or payment networks.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Mandatory Skills: Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).</li> <li>Previous experience within Banking, Digital Payment &amp; Card solutions, or the FinTech industry.</li> <li>Regional experience, including working in a faced-paced matrix organisation.</li> <li>Excellent communication skills in English (written, verbal, and presentation); Arabic preferred.</li> <li>Preferred Skills: The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.</li> <li>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</li> <li>An understanding of regional regulations across financial services or payment networks.</li> </ul>

<p><strong>Company overview:</strong> <br>Pentabell is seeking a skilled Chargeback &amp; settlement Specialist, for one of its clients in the Banking sector. The candidate will support daily management of card disputes and chargebacks, ensuring timely processing and accurate reconciliation.<br> <br> <strong>Position:</strong> <br>Chargeback &amp; settlement Specialist<br> <br> <strong>Summary:</strong> <br>Support daily management of card disputes and chargebacks with a focus on accuracy and timely case handling.<br> <br> <strong>Responsibilities:</strong> <br> Manage the end-to-end chargeback and dispute lifecycle, including case review, evidence validation, submission, representment, pre-arbitration, and closure.<br> Monitor case deadlines and ensure chargeback actions are completed within applicable payment-scheme timeframes and internal service standards.<br> Review transaction data, supporting documents, and customer claims to determine the correct dispute reason and required action.<br> Perform daily clearing and settlement activities for card transactions and verify the accurate movement of funds.<br> Reconcile settlement files, bank accounts, general-ledger entries, and scheme reports; investigate and resolve breaks, mismatches, and aged items.<br> Coordinate with Finance, Operations, Technology, Risk, Fraud, Customer Service, merchants, processors, and other relevant parties to resolve exceptions.<br> Monitor fees, reversals, adjustments, reject items, and operational losses, and escalate material issues promptly.<br> Maintain accurate case records, reconciliation logs, supporting evidence, and audit-ready documentation.<br> Prepare daily, weekly, and monthly reporting on dispute volumes, recovery outcomes, outstanding cases, settlement breaks, ageing, and root causes.<br> Identify process gaps and recurring issues, recommend practical improvements, and support implementation of agreed controls.<br> Develop or update operating procedures, checklists, and process documentation for chargeback and settlement activities.<br> <br> <strong>Requirements:</strong> <br> Bachelor's degree in Finance, Accounting, Banking, Business Administration, Information Systems or a related discipline<br> 1+ years of hands-on experience in chargebacks, card disputes, clearing and settlement within a bank, payment processor, fintech or card-services environment<br> Strong attention to detail, numerical accuracy, ownership, and follow-through<br> Proficiency in Microsoft Excel and operational reporting<br> Experience with dispute-management, card-processing, or reconciliation platforms<br></p><p><strong>Desired Candidate Profile</strong></p>Bachelor's degree in Finance, Accounting, Banking, Business Administration, Information Systems or a related discipline<br>1+ years of hands-on experience in chargebacks, card disputes, clearing and settlement within a bank, payment processor, fintech or card-services environment<br>Strong attention to detail, numerical accuracy, ownership, and follow-through<br>Proficiency in Microsoft Excel and operational reporting<br>Experience with dispute-management, card-processing, or reconciliation platforms