Role summary
Run the daily floor operations of the restaurant, leading the service team to deliver a fast, warm, and consistent DipnDip guest experience while protecting brand standards, hygiene, and profitability.
Reports to: Restaurant/Branch Manager

Key responsibilities

• Open and close the restaurant; oversee shift readiness, staffing levels, and section assignments

• Lead, coach, and schedule waiters, hosts, and baristas; run daily briefings and monitor performance

• Own the guest experience: greet and manage the room, handle complaints on the spot, monitor table turnaround and service timing

• Coordinate between kitchen, dessert bar, and floor to keep order accuracy and ticket times on target

• Enforce food safety, hygiene, and cleanliness standards across the dining area and service stations

• Monitor stock of floor supplies, coordinate inventory needs, and control waste and breakages

• Oversee cash handling, POS accuracy, end-of-shift reconciliation, and daily sales reporting

• Ensure menu presentation, plating, and brand standards are consistently applied

• Train new hires and support recruitment as the team grows

Requirements

Requirements

• 2–3+ years in restaurant or café operations, at least 1 year in a supervisory role

• Strong leadership and people skills; able to manage a team under pressure

• Fluent Arabic; working English is a plus

• Solid understanding of food safety and hygiene practices

• Comfortable with POS systems and basic reporting

• Flexible with evenings, weekends, and holidays

• High school diploma minimum; hospitality qualification preferred