Role objectives

Under the supervision of Our client the consultant will undertake the following tasks:

A. Beneficiary Intake and Referral Support

• Serve as the primary community focal point for beneficiaries accessing the referral mechanism;
• Conduct intake meetings with families of missing persons in a confidential and victim-centred manner;
• Assist beneficiaries in completing complaint, intake, consent, and referral forms;
• Identify legal, psychosocial, protection, and administrative needs of beneficiaries;
• Conduct preliminary risk and vulnerability assessments and identify urgent protection concerns;
• Refer beneficiaries to designated lawyers and MHPSS providers in accordance with agreed referral procedures (SoPs) ;
• Ensure regular referral follow-up with beneficiaries and service providers regarding ongoing referrals;
• Maintain anonymized referral tracking records for monitoring purposes.

The consultant shall support referral follow-up and coordination only and shall not provide legal advice, psychosocial counselling, forensic services, or case management.

B. Coordination with Lawyers and MHPSS Providers

• Coordinate appointments and meetings between beneficiaries and legal/MHPSS service providers;
• Facilitate visits and missions of lawyers, MHPSS experts, and project teams to Tarhuna;
• Support logistical and community coordination for legal awareness sessions, consultations, and outreach activities;
• Ensure timely communication between beneficiaries, lawyers, MHPSS providers, and UNDP;
• Flag urgent or sensitive cases requiring immediate attention.

C. Community Outreach and Awareness

• Support a localized awareness campaign to inform families about available support services and referral pathways;
• Support awareness-raising activities related to legal rights, available services, and access procedures;
• Facilitate community meetings and engagement sessions with families, Our client and local stakeholders;
• Support dissemination of communication and awareness materials developed under the project.

D. Reporting and Documentation

• Prepare monthly activity and case coordination reports;
• Maintain anonymized data and referral statistics in line with confidentiality protocols;
• Document key challenges, trends, risks, and lessons learned from implementation;
• Contribute to improving referral procedures and operational tools based on field experience.

Project reporting

The Contractor is expected to continuously liaise with the Project Team, and update them on progress, or any complications during the process.

Key competencies

Experience working with conflict-affected communities and vulnerable groups Demonstrated professional presence, trusted community relationships, and established access within Tawergha (depending on the duty station) are essential requirements. Applicants must provide evidence of previous work with families of missing persons, victims of conflict, local civil society organisations, community leaders or other relevant local actors in the target area; Experience facilitating confidential referrals, accompanying beneficiaries through legal or psychosocial services, and maintaining trust with vulnerable communities; Previous experience working with the United Nations, international organizations, or donor-funded programmes is an asset. Applicants must demonstrate previous field-based experience in Tawergha, or substantial operational experience with communities from the city. The consultant shall strictly adhere to confidentiality, informed consent, victim-centred, and do-no-harm principles. Personal information collected through the referral mechanism shall only be shared with designated service providers and authorized project personnel on a need-to-know basis and in accordance with applicable data protection protocols. No personal identifying information shall be included in reports submitted to our client unless explicitly authorized.

Desired Candidate Profile

Experience working with conflict-affected communities and vulnerable groups Demonstrated professional presence, trusted community relationships, and established access within Tawergha (depending on the duty station) are essential requirements. Applicants must provide evidence of previous work with families of missing persons, victims of conflict, local civil society organisations, community leaders or other relevant local actors in the target area; Experience facilitating confidential referrals, accompanying beneficiaries through legal or psychosocial services, and maintaining trust with vulnerable communities; Previous experience working with the United Nations, international organizations, or donor-funded programmes is an asset. Applicants must demonstrate previous field-based experience in Tawergha, or substantial operational experience with communities from the city. The consultant shall strictly adhere to confidentiality, informed consent, victim-centred, and do-no-harm principles. Personal information collected through the referral mechanism shall only be shared with designated service providers and authorized project personnel on a need-to-know basis and in accordance with applicable data protection protocols. No personal identifying information shall be included in reports submitted to our client unless explicitly authorized.