We Are Hiring:

E-commerce Customer Service Representative

Meam is Libya's number 1 shopping app for locally available SHEIN products, making fashion shopping faster and easier. As a fast-growing company, we believe great customer service makes all the difference, and we're looking for friendly, responsible people who are excited to grow with us.

Responsibilities

• Respond to customers through Meta buisness suite.

• Assist customers with orders, products, sizing, exchanges, returns, cancellations, and general inquiries.

• Help customers choose the right products by providing detailed information and recommending suitable alternatives.

• Coordinate with the team and other departments to ensure a smooth customer experience.

• Maintain a professional, friendly, and respectful attitude with every customer.

We're Looking For Someone Who

• Has excellent communication skills and knows how to deal with customers professionally.

• Is patient, calm, and respectful under all circumstances.

• Can manage multiple conversations at the same time.

• Works fast without sacrificing accuracy.

• Is familiar with SHEIN products, sizing, and fashion trends.

• Can confidently use online systems and learn new tools quickly.

• Is organized and pays close attention to detail.

• Is responsible and committed.

• Is fully available and responsive throughout the assigned shift.

Patience, professionalism, responsibility, speed, accuracy, commitment, and respectful communication are essential for this role.

Working Hours

• Full-Time (8 hours/day).

• Work schedules and shifts may change based on business needs, so flexibility is required.

How to Apply

To confirm that you have carefully read the entire job description, include the word "customer" somewhere in your application.

Requirements

• Patient, calm, and respectful under all circumstances.

• Reliable laptop/computer and stable internet connection. (A MUST)

• Previous experience in E-commerce Customer Service.

• Good knowledge of SHEIN products, sizing, and shopping experience.

• Strong communication and customer service skills.

• Good decision-making and problem-solving skills.

• Fast and accurate typing.

• Good with Excel and Google Sheets.

• Previous knowledge of the Libyan market is highly preferred.