Job Description
Roles & Responsibilities
Key Responsibilities
- Point of contact for residents on housekeeping-related matters.
- Managing and coordinating day-to-day site cleaning, waste management, laundry operations, and housekeeping services using subcontracted cleaning staff.
- Preparing schedules and procedures for all areas under the role.
- Maintaining high cleaning standards across the site.
- Managing tasks, issues, documentation, queries, and requests raised by the Residential Services Office in relation to housekeeping, site cleaning, and waste management.
- Maintaining signage and roadways across the site.
- Controlling stock and equipment inventory, including uniforms and Diversey chemicals.
- Monitoring and controlling housekeeping department expenses.
- Issuing monthly reports on material usage, services provided, attendance, and laundry services.
- Exploring ways to increase business and revenue.
- Preparing budgets and issuing SOPs.
- Managing work orders through Odoo, including technical and general work requests related to housekeeping, site cleaning, and waste management.
- Liaising with the FM Technical and Services team leaders.
- Supporting the Residential Services Office during the absence of the Residential Services Manager.
- Preparing management updates as requested.
- Managing keys.
- Delivering regular internal training to housekeeping staff.
- Keeping the Facilities Manager fully updated on issue resolution.
- Carrying out any other responsibilities assigned by management.
Desired Candidate Profile
Bachelor s Degree or Diploma in Hospitality Management
- Minimum 7 years of experience in Housekeeping within luxury hotels
- Previous supervisory or managerial experience in a 5-star property
- Strong command of the English language (all interviews will be conducted in English)