Job Overview Our client is looking for a French Bilingual B2B Client Operations Coordinator who will be responsible for delivering an outstanding customer experience by managing executive client communications, coordinating order fulfillment with logistics, monitoring commercial accounts, and supporting the overall B2B Customer Success department.
Schedule Monday - Friday, 9:00 AM - 6:00 PM Montreal, Canada Time (US EDT), with 1 hour paid break (40 work hours per week)
Responsibilities Manage the B2B email inbox of President Jonathan Rasier. Respond promptly to customer inquiries and requests. Conduct customer satisfaction follow-ups after installations and deliveries. Coordinate orders between Sales, Logistics, and Operations. Ensure customers receive their orders accurately and on time. Monitor and follow up with all commercial (B2B) clients. Assist with Accounts Receivable by following up on outstanding invoices and payment deadlines. Maintain accurate customer records in Zoho CRM. Work closely with the Operations, Sales, and Customer Service teams. Identify opportunities to improve the customer experience.
Requirements2+ years of B2B customer service experience. Professional English and French communication skills. Strong organizational and multitasking abilities. Experience with CRM software (Zoho preferred). Professional attitude and attention to detail.
Key Performance Indicators (KPIs) Customer response time Customer satisfaction On-time order coordination Accounts receivable follow-up CRM accuracy
Independent Contractor Perks Health Insurance Coverage for eligible locations Permanent work from home Immediate hiring
Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.