Product Success Manager | B2B Tech | Full-Time | Remote | EMEAAbout the Role We are a trusted recruitment partner connecting high-impact professionals with fast-scaling B2B technology companies across the EMEA region. On behalf of a growing enterprise-focused tech organization, we are seeking a Product Success Manager to drive product adoption, customer value realization, and long-term account growth. This role is ideal for a strategic, data-driven professional who understands complex B2B environments and can work closely with enterprise clients to maximize platform performance and business outcomes. Key Responsibilities Own the product success lifecycle for enterprise and mid-market B2B clients across EMEADrive product adoption, feature engagement, and measurable ROI for customers Develop and execute tailored success plans aligned with client business objectives Act as the strategic advisor between customers and internal Product/Engineering teams Translate customer feedback into structured product insights and roadmap input Monitor customer health scores, usage metrics, retention rates, and expansion potential Lead quarterly business reviews (QBRs) and executive stakeholder meetings Identify cross-sell and upsell opportunities in collaboration with Sales Reduce churn through proactive risk detection and engagement strategies Support onboarding, enablement, and enterprise-level product training Contribute to scalable customer success frameworks and playbooks Partner with Marketing and Product teams for feature launches and go-to-market alignment Qualifications & Requirements Bachelor’s degree in Business, Technology, or related field5+ years of experience in Product Success, Customer Success, or Enterprise Account Management within B2B Tech Strong understanding of Saa S metrics (ARR, NRR, churn, CAC, LTV, adoption rate) Experience managing enterprise stakeholders and complex buying cycles Ability to analyze product usage data and deliver actionable insights Strong commercial acumen with a consultative mindset Experience working with CRM and analytics tools (Salesforce, Hub Spot, Gainsight, etc.) Excellent communication and presentation skills Ability to thrive in a remote, cross-functional, international environment Job Details Employment Type: Full-Time Industry: B2B Technology / Saa SReporting Line: VP Customer Success / Chief Product Officer