Position: Telephone Operators Type: Contract Compensation: $27 - $85/hour Location: Remote Commitment: 10–40 hours/week
Role Responsibilities Operate telephone switchboards and systems to initiate, advance, and complete various calls, including local, long distance, pay phone, mobile, person-to-person, and emergency connections Observe signal lights on switchboards, dial or press buttons to route calls, and maintain seamless connections Listen attentively to customer requests, reference alphabetical or geographical directories, and deliver accurate telephone information Suggest and verify alternate spellings, locations, or listing formats for customers with incomplete or unclear information Update and maintain directory information to ensure accuracy and accessibility Receive, document, and categorize information from multiple sources, compiling and verifying data as required Utilize computer-aided dispatch software and handheld computer device software to process information and support operational efficiency
Requirements Proficiency in Microsoft Outlook, Microsoft Windows, Microsoft Power Point, and Microsoft Excel Experience using computer-aided dispatch software and handheld computer device software Exceptional written and verbal communication skills with a customer-focused approach Strong attention to detail and ability to process and document information accurately Ability to observe, receive, and interpret information from diverse sources Comfortable working directly with the public and delivering professional customer service remotely Experience updating and verifying telephone directory information for large organizations Background in a high-volume customer service or dispatch environment Ability to manage multiple tasks simultaneously while maintaining high accuracy
Application Process (Takes 20 Mins) Upload resume Interview (15 min) Submit form

Skills: Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook