About UsEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.
Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
About the role We are looking for a Fiat Operations Specialist to support daily operations of our fiat on/off-ramp infrastructure. This role is highly execution-focused and centered around workflow ticket management, cross-team coordination, and operational follow-ups across multiple fiat channels (banks, PSPs, cards, local rails, etc.). You will work closely with Fiat Gateway, Operations, Risk, Compliance, Tech, Treasury and external partners to ensure smooth day-to-day processing and timely resolution of issues.
Key Responsibilities Workflow&Ticket Management Own and process workflow tickets related to fiat gateways across multiple channels (bank transfers, cards, local rails) and multiple regions (LATAM, SEA, EU etc);Triage incoming tickets: identify root cause, prioritize urgency, and route to the correct team (Tech, Risk, Compliance, Treasury);Track ticket status end-to-end and ensure timely resolution within agreed SLAs;Follow up on pending actions and proactively chase internal or external stakeholders when needed. Operational Support Support daily fiat operations including deposit/withdrawal issues, channel availability, limits, fees, and settlement-related queries;Assist with testing and maintenance of new fiat channels or providers (UAT support, checklist follow-ups, coordination);Help monitor channel health (downtime, degradation, user impact) and escalate issues accordingly. Cross-Team Coordination Act as a communication bridge between Fiat Gateway and other teams (Risk, Compliance, Tech, Treasury, Support); Support preparation of operational updates, summaries, and incident reports. Documentation&Process Improvement Maintain and update internal documentation, SOPs, and ticketing guidelines;Identify recurring issues or bottlenecks and suggest process improvements;Support basic data tracking (ticket volumes, resolution time, recurring issues by channel). Requirements1–3 years of experience in operations, from payments, fintech, crypto, banking industry, or customer support operations. Basic data analysis skills (Excel/Sheets, simple dashboards). Strong organizational skills and ability to manage multiple tickets and priorities simultaneously. Comfortable working with multiple stakeholders across different time zones. Strong written communication skills in English (additional languages are a plus). Detail-oriented, reliable, and execution-driven mindset. Nice to Have Experience with fiat on/off-ramps, PSP integrations, or payment operations. Exposure to AML, Risk, or Compliance workflows. Hands-on experience working with ticketing/workflow systems (e.g. Jira, Service Now, Zendesk, internal tools). Good understanding of payment flows (bank transfers, cards, PSPs) — crypto/fiat experience is a strong plus. What Success Looks Like Workflow tickets are handled accurately, on time, and with minimal escalation. Internal teams experience smoother coordination with Fiat Gateway. Operational issues are surfaced early, tracked clearly, and resolved faster. Documentation and processes become clearer and more scalable over time.
Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:Study Growth Fund: We support your professional development and continuous learning. Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. Internal Mobility: Grow with us – Your long-term development is important to us. We offer internal job opportunities to help build your career path.