Job Description

• Coordinate and oversee the daily operations of the housekeeping department in a hotel
• Coordinate and manage housekeeping staff to ensure cleanliness and maintenance of hotel rooms and public areas.
• Develop and implement housekeeping procedures and standards to maintain a high level of cleanliness and guest satisfaction.
• Inspect hotel rooms and public areas to ensure they meet quality standards and identify areas for improvement.
• Train and supervise housekeeping staff on cleaning techniques, safety procedures, and customer service.
• Maintain inventory of cleaning supplies and equipment, and order supplies as needed.
• Handle guest requests and complaints related to housekeeping, and resolve any issues promptly and professionally.
• Collaborate with other departments, such as front desk and maintenance, to ensure smooth operations and guest satisfaction.
• Monitor and control housekeeping expenses within budgetary guidelines.
• Conduct regular performance evaluations and provide feedback to housekeeping staff.
• Stay updated on industry trends and best practices in housekeeping to continuously improve operations and guest experience.
• Assign and supervise housekeeping staff to ensure cleanliness and maintenance of guest rooms and public areas
• Inspect guest rooms and public areas for cleanliness and adherence to hotel standards
• Train and mentor housekeeping staff on proper cleaning techniques and hotel policies
• Manage and maintain inventory of cleaning supplies and equipment
• Coordinate with other departments to ensure timely response to guest requests and complaints
• Implement and enforce safety protocols to prevent accidents and injuries
• Monitor and report on housekeeping performance and productivity metrics
• Assist with scheduling and payroll for housekeeping staff
• Handle guest inquiries and resolve any issues or concerns related to housekeeping