Job Description

Roles & Responsibilities

Role objectives

• Receive and process referrals from multiple entry points, including consular support, detention centers, embassies, hotline, and other IOM units and receiving missions.
• Perform AVM assessments for all received and referred migrants, including collection of biodata, documentation, and protection screenings in line with established SOPs.
• Categorize cases into Assisted Voluntary Return (AVR) or Assistance to Vulnerable Migrants (AVM), based on established guidelines,and document the classification accordingly.
• Enter every assessment into MiMOSA with supporting documentation, photographs, and required country-specific forms, maintaining data accuracy standards.
• Review paperwork for single-headed families and upload all necessary documents to MiMOSA in line with internal procedures.
• Refer cases to relevant IOM units or external partners (Medical, MHPSS, Specialized Protection, Consular Support), based on identified needs and established referral pathways.
• Follow up on referred cases using MiMOSA s reporting functions, maintaining up-to-date records and documentation.
• Arrange with the AVM unit for clearance of vulnerable cases prior to the handover of the Travel Ready cases, to support completion of the VHR process.
• Support the handover of all travel-ready cases to the VHR Pre-Departure Case Management Team only once required steps have been completed.
• Conduct field missions to embassies, detention centers, and other locations as required for assessments and assistance.
• Maintain comprehensive and up-to-date case records for all assigned caseloads, completing data entry and reporting requirements in a timely manner.
• Apply protection principles, confidentiality, and dignity throughout the assessment and referral process.
• Perform other duties as assigned in line with the operational needs of the Migrant Protection Unit

Project reporting

Protection Officer (Mig Returns & Reintg), P3

Key competencies

VALUES - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators Level 1:

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Team management

This position does not have team management responsibilities

Further information

• At least an intermediate level of MS office skills;
• Good organizational skills;
• Good communication skills

Desired Candidate Profile

• At least an intermediate level of MS office skills;
• Good organizational skills;
• Good communication skills