Responsibilities:

• Handling Orders and providing support to customers [ North America, Europe, ROW ]
• Responsible for immediate order entry, confirmation after checking availability and processing, and constant updating of corresponding customer base data in the system.
• Implement timely processing of samples according to predetermined lead and delivery times.
• Implement prompt, timely quotation preparation and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. to be agreed on. Ensure constant optimization of terms of payment and delivery conditions.
• Implement Order to cash processing including sampling, quotation, proforma invoice preparation and order confirmation.
• Implement continuous monitoring and compliance with contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implement other agreements. Elaborate corresponding analyses.
• Monitor customer complaints together with Complaint Management and in accordance with Sales. Implement communication with customers and conduct appropriate measures (e.g., credit notes) in accordance with the senior manager and Sales.