- Act as the primary point of contact for internal users experiencing technical difficulties.
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, etc. is preferred.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Deploy new user hardware, OS upgrade, SW updates & troubleshooting end user issues day-to-day issues.
- Respond to client issues, applications, and hardware, and take corrective actions.
- Diagnose (hardware, software, printing solutions, peripherals, &network) to conclude the optimal way to resolve issues.
- Perform desktop application installations, upgrades, and other support and maintenance activities.
- Provision storage solutions, maintain backup jobs to develop backup policies and data recovery procedures to ensure save guarding of data as well as integrity & privacy
Education:Bachelor’s degree in information technology, Computer Science.Work ExperienceFrom 1 to 4 years of experience in IT Function.Technical SkillsHaving (MCSA & CCNA) Certificate is a plus.