- Serve as the first point of contact for customers seeking technical assistance over the phone or e-mail.
- Perform remote troubleshooting using diagnostic techniques to identify the root cause.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel (IT functions).
- Record events and problems and their resolution in logs or the company’s service desk platform.
Males ONLY are welcome to apply.Residents of Zayed and October are preferred.1-2 Relevant years of experience.Good Communications skills and ability to work within a team.Good knowledge of Microsoft office.Strong customer service experience.Strong problem-solving and research skills.Knowledge of commonly-used concepts, practices and procedures for end-user technical support.