دبلوم 3 سنوات | Human Resources

Diploma in Human Resources

جامعي (بكالوريوس / ليسانس) | Marketing

Bachelor’s Degree in Marketing

Sales Executive

Easy Sell Buy Car – Qatar

Managed complete vehicle sales cycle: customer inquiry, needs assessment, negotiation, and closing deals. Built long-term relationships with clients, ensuring repeat business and referrals. Customized vehicle recommendations based on client preferences and budget. Followed up with leads to maximize sales conversion. Collaborated with marketing team to implement campaigns and promotions. Maintained detailed sales reports and updated CRM records. Trained and mentored junior sales staff on customer engagement techniques.

Service Advisor

Oasis Car (Jetour) – Qatar

Served as primary liaison between clients and workshop technicians, ensuring professional communication. Assessed vehicle issues and provided accurate service recommendations. Explained technical repair procedures, service timelines, and cost estimates to clients. Scheduled and coordinated services to optimize workshop efficiency. Upsold maintenance packages, parts, and accessories to increase revenue. Resolved escalated complaints and maintained high customer satisfaction. Kept detailed service records and follow-ups in CRM systems. Mentored junior advisors and supported team workflow.

Call Center Representative

Ooredoo – Qatar

Handled high-volume inbound and outbound calls professionally. Assisted with billing, technical issues, and service inquiries. Promoted products and packages, contributing to upselling and retention. Maintained accurate customer records in CRM. Achieved KPIs for customer satisfaction, retention, and call handling. Mentored new agents in customer service and conflict resolution.

Branch Manager

Ibn Al Qayyem Bookstore – Al Khor, Qatar

Led store operations including sales, staff management, and inventory control. Developed strategies to achieve and exceed sales targets. Conducted staff training on customer service, sales, and product knowledge. Handled customer complaints and feedback to ensure satisfaction. Prepared reports on sales performance and business metrics. Optimized store operations for efficiency and profitability.

Assistant Manager

Ibn Al Qayyem Bookstore – Doha, Qatar

Supported daily store management and staff supervision. Assisted in sales campaigns and promotional events. Trained employees on effective customer service and sales approaches. Resolved customer issues promptly and efficiently. Maintained store organization and product displays.

Salesman

Ibn Al Qayyem Bookstore – Doha, Qatar

Assisted customers in selecting products and completing purchases. Processed transactions accurately and efficiently. Maintained product displays and stock replenishment. Delivered excellent customer service to foster loyalty and repeat business. Supported marketing and in-store promotions.