What you will do:

Leadership:

•   Lead the PMO, Process, Product and TCM team, hiring and managing staffing requirements

•   Oversee the delegation of work to Project, Process, Product, Trade Cycle Manager and Subject Matter experts

•   High-level of engagement and involvement of the team in multiple areas across the business. 

•   Set annual performance targets for individuals and the team and conduct performance reviews.

Partnerships:

•   Establishing new partnerships in other regions to expand the Al Futtaim Finance footprint of Financial Services, Rental & Leasing and Subscription into new markets

•   Negotiating new partnerships to establish mutually beneficial relationships to support the growth of AFF

•   Developing strategies to increase brand awareness and grow audiences for specific partners’ products or services

•   Evaluating the performance of existing partnerships to identify opportunities for improvement

•   Developing and managing effective marketing campaigns to promote specific partners’ products and services

•   Communicating with partner companies on behalf of the organization to ensure that all parties are satisfied with the status of partnerships

•   Developing and implementing strategic plans that align with partner goals and objectives

•   Monitoring market trends and competitor activities to identify potential opportunities for new partnerships

Governance of partnerships:

•   Actively manage all SLA’s and ensure these are being met

•   Actively manage all committees to ensure the partnership principles are being met

•   Track and report on open issues, agreed tasks & risks

•   Managing relationships with partners to ensure the results of the collaboration is meeting the objectives set-out by Al Futtaim

•   Establishing effective communication channels with partners to foster productive working relationships

Product Management:

•   Lead the Product Management team and operating model based on the Al Futtaim Group guidelines

•   Ensure the Al Futtaim Group Standard for product management capabilities, certifications and qualifications for Product Managers, success measurement criteria, methodologies, tools to be used, etc.

•   Lead the development of new products and services for all financial services entities

•   Develop a product management structure that supports launch of new brands and mobility solutions

Project and Process Management:

•    Lead the PMO and operating model based on the Al Futtaim Group guidelines

•   Ensure the Al Futtaim Group Standard for project & process management capabilities, certifications and qualifications for Project & Process Managers, success measurement criteria, methodologies, tools to be used, etc.

•   Create a ‘Centre of Excellence’ to nurture project and process management practitioners and share knowledge to the Al Futtaim Finance business divisions of Finance, Rental & Leasing and Subscription, across all countries.

Project and Process Management Monitoring & Reporting:

•    Summarize and report overall program status progress

•   Manage the issues, risks and dependencies, required to articulate mitigations, resolutions plans and drive path forward for high-level work items and work with service delivery leaders to take corrective action as needed

•   Oversee Project and Process Managers for the delivery of projects/programs on time, within the scope and on budget

•   Provide strategic recommendation to enhance the success of programs/projects

Trade Cycle Management :

•   Design a clear sales and marketing Trade Cycle Management (TCM) strategy for Al Futtaim Group in order to increase retention

•   Develop TCM approach with all Al Futtaim stakeholders (departments of Brand, AFF, COEs) and partners for effective planning and mutual understanding

•   Develop a dedicated implementation plan for TCM products

•   Develop effective TCM KPI’s tracking tools

•   Design system(s), processes and collateral to increase customer centricity 

•   Work closely with banking partner, Brands and COEs to deliver an aligned customer approach

•   Communicate and implement processes, policies and systems in areas of responsibility and monitor their respect

•   Be accountable for defining and driving change for in-life customer value by delivering solutions that meet customer needs and objectives

•   To organize his/her activities to have a permanent watch at the market evolution in terms of new financial offers in cooperation with the Brands

Trade Cycle Management Governance:

•   Establish a ‘center of excellence’ specializing in developing, managing, and driving new trade cycle management activities to support the Al Futtaim Finance, Brands and COEs to achieve their Retention goals

•   Establish and maintain and regular reporting and monitoring of all Retention KPIs to drive performance

•   Establish and operate a regular trade cycle management forum with all Al Futtaim Brands & COEs to drive joint retention activities.

•   Monitor Retention performance and develop clear goals, objectives and actions to improve all retention KPIs across Al Futtaim Auto Group

Skills

Required Skills to be successful:

Minimum Experience: 

•   Minimum of 10 years’ experience in dealership and automotive finance operations

•   Strong sales skills and retail sales experience 

•   Proven track record of managing partnerships and influencing change amongst their C-suite

•   Proven track record of turning around low performing partnerships into high performing partners

•   People management and leadership experience with sales teams

•   Proven track record of influencing change within a Senior Management Team

•   Experience in building a PMO structure and managing Project Managers

•   Experience in building a Process management structure and managing Process Managers

•   In depth understanding of Trade Cycle Management in showroom and head office level

•   Proven record of leading TCM managers in showrooms to establish and deliver on the TCM objectives

Job-Specific Skills: 

•   Auto- captive experience 

•   Product management experience

•   Full working knowledge of auto finance process

•   Full working knowledge of captive financing processes and products

•   Display strategic thinking capabilities, with abilities to juggle multiple goals and deadlines in the context of the big picture

•   Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others

•   Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups. 

•   Ability to identify problems and be effective in problem resolution.

•   Ability to make a strategic recommendation to enhance the success of the projects and report to senior management on progress and development of projects with a clear indication of issues risks mitigation and dependencies.

•   Resilience and resourcefulness

•   Budgeting management skills

Behavioural Competencies: 

•   Leadership, action & consensus driven

What equips you for the role:

Minimum Qualifications and Knowledge: 

•   University graduate with a degree in Business Administration, Marketing, or similar

•   Outstanding interpersonal, facilitation, and presentation skills.

•   Strong quantitative and analytical skills 

•   Creative and can work under pressure 

•   Knowledge about current market and customer trends 

•   Understanding of the automotive sales process and finance offerings in mature markets