Maximize Your Impact with TPWelcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.
The Opportunity The Regional Operations Lead owns end-to-end operational performance, delivery, and client experience across all sites and lines of business in their region. They translate global strategy and client commitments into consistent, high-quality, cost-disciplined execution on the ground — at scale, across multiple countries and concurrent LOBs. This is a senior leadership role for someone who can hold complexity, lead with conviction, and operate as a strong regional voice in both day-to-day delivery and global account strategy. You'll carry full P&L accountability for several thousand FTE spanning content moderation, customer support, live moderation, data labeling/annotation, and emerging products.
The Responsibilities & Duties Operational Delivery Drive SLA, KPI, productivity, and quality performance across all LOBs and sites. Lead the regional management cadence — daily, weekly, MBR, QBR. Diagnose underperformance and lead structured turnarounds with clear owners and exit criteria. Site & Network Leadership Lead and develop Ops Directors across the region. Balance capacity and footprint across the network. Maintain a clear view of site health across people, process, controls, and risk. Client Management Serve as the primary regional client contact. Build senior-level relationships, represent the region in QBRs and escalations, and own recovery plans that address root cause — not just symptoms. People & Culture Build a high-performing regional leadership team. Own attrition, engagement, and wellbeing outcomes. Champion duty-of-care standards, particularly across content moderation programs. Quality, Risk & Compliance Partner with Quality leads to ensure consistent frameworks and calibration. Own BCP, security, data protection, audit readiness, and incident response across the regional network. Commercial & Financial Performance Deliver regional revenue, gross margin, and productivity targets. Manage headcount plans, cost ratios, and overhead. Identify and execute margin levers: shoring, automation, AHT improvement, and footprint optimization. Transformation Lead regional adoption of AI tooling and process re-engineering. Run pilots, measure outcomes, and scale what works. Feed regional insights into the global transformation roadmap.
The Qualifications10+ years of operations leadership experience Demonstrated experience running operations across multiple lines of business and multiple countries within a region. Strong track record of managing senior client relationships at executive level, ideally with technology or hyperscale clients. Direct exposure to content moderation, trust & safety, customer support, or data labeling/annotation operations is strongly preferred. Proven P&L ownership and commercial discipline at scale Experience leading through transformation, automation, AI deployment, footprint changes, or large-scale re-engineering. Bachelor's degree required; MBA or equivalent advanced qualification preferred.
Leadership Competencies Strategic operator: translates global strategy into regional execution and surfaces what matters at the global table. Decisive under ambiguity: makes timely, well-reasoned calls with incomplete information; owns the outcome. Operationally credible: comfortable in the detail, reads the numbers, walks the floor, asks the right questions. Builds talent: raises the bar on leadership in the region; develops successors, not dependents. Client-grade presence: earns trust with senior clients; communicates with clarity, candor, and structure. Resilient and steady: navigates volatility, crisis events, and difficult conversations without losing composure. Collaborative authority: leads with influence across a matrixed organization; manages disagreement productively.

Pre-Employment Screenings By Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions. Is There a Fine Print? No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.