We’re CX fanatics, with technology at the core of everything we do. The most-loved brands rely on us to deliver seamless, tech-driven experiences. We’re looking for a passionate Digital Solutions Director to join our team and help us build cutting-edge solutions that make a real impact. This role is open across EMEA and can be fully remote. If you’re ready to start something brilliant, apply today!
Join Transcom as a Digital Solutions Director! The Digital Solutions Director will position our organisation, with both new and existing clients, as a leader in the global CX BPO industry through forward-thinking strategies and scalable, efficient, and customer-centric digital initiatives. The successful person will lead the digital transformation of CX operations by leveraging cutting-edge technologies, optimising processes, and delivering innovative solutions that enhance customer satisfaction, drive client value, and ensure operational excellence. This role combines digital knowledge with consultancy/advisory project experience to optimise client operations.
What's in it for YOU! International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one Continuous development through our internal learning platforms and external training Flexible work schedule Life-work balance Remote working Corporate benefits and discounts
To be successful in this role, the following is needed:Bachelor’s Degree: Computer Science, Information Technology, Business Administration, Engineering, or Digital Marketing Certified Customer Experience Professional (CCXP) TOGAF Certification (for enterprise architecture expertise). ITIL Certification (for IT service management) Agile or Scrum Certifications (for project delivery)10–15 years of experience in technology-driven roles Familiarity with:CRMs (Salesforce, Zendesk, Microsoft Dynamics) and their integration into CX workflows Emerging Technologies and leveraging AI, RPA (Robotic Process Automation), chatbots, machine learning, and speech analytics for CX enhancements System Integration: API integration, middleware, and digital ecosystems Ability to define and execute a roadmap for digital transformation aligned with business goals Skilled in collaborating with C-level executives, clients, and operational teams to align on digital initiatives Experience in designing and implementing omnichannel solutions for seamless customer interactions Understanding of key metrics like NPS, CSAT, FCR, and how digital tools impact them English verbal and written: C1 English as a minimum for verbal and written communication Additional language skills in German would be an advantage
Please include a full CV, in English, with your application. Closing date is Friday 6th February 2026.
What Life at Transcom is like! At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.