Call Center Agent

lxbfYeaa - ليبيا - Tripoli Libya

Duties & Responsibilities:



  • Answer incoming calls from customers and assist them with their queries.

  • Verify customers' identity by following company procedures before discussing any accounts, products, or information.

  • Keep customers' information up to date on the internal CRM system.

  • Assist customers with their queries, provide information on products, and take payments over the phone.

  • Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.

  • Work in line with data security policies at all times.

  • Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.

  • Escalate customer complaints to the complaints team or management.

  • Work in line with company KPI’s regarding call volume and service levels.

  • Ensure customers are kept up to date with the progress of their request or service.



Qualifications:



  • High School Diploma or above.

  • Detail-focused, with good problem-solving skills.

  • Strong customer service skills.

  • Demonstrated computer skills, able to pick up and learn new software quickly.

  • Able to work in line with company KPIs.

  • Excellent communication skills, both written and verbal.

  • Able to multi-task effectively.

تاريخ النشر: ١٢ أغسطس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ١٢ أغسطس ٢٠٢٤
الناشر: Bayt