Embark on a Thrilling Journey as a Booking Coordinator! ????

Where? Nasr City, Cairo, Egypt (Where the Magic Unfolds!)

What? Full-time, Forever and Ever (No Temporary Gigs Here!)

Work Week? Monday to Friday, 11:00 am – 8:00 pm (EGY Time) – Plus, Extra Fun Overtime!

How Much?

• Probation: 10,000 EGP (Starting Strong – Let the Adventure Begin!)
• After Probation: 11,000 EGP (Because You're the Star of the Show!)
  • Bonus: 21,000 EGP (Sprinkled Like Stardust Every Quarter!)

About the Fixcrowd Dream Team:

Fixcrowd is right here in London, ready to take care of all your property needs! Whether you're in need of a quick fix or planning a big project, our friendly team is here for you. From heating and plumbing to painting and gardening, we've got the expertise to keep your property in top shape. Count on us for excellent service, right from our London-based office to our field staff.

Your Mission:

As a Bookings Coordinator, your role is crucial for keeping our operations running smoothly. Here are your main tasks:

1. Quick Bookings:

   - Book customer quotes and job requests within 24 hours.

2. Communication:

   - Reach out to property managers and clients promptly to schedule quotes and jobs.

   - Keep notes in the booking app and get alternative tenant contacts if needed.

3. Material Management:

   - Order job materials efficiently and handle returns.

4. Engineer Coordination:

   - Understand engineers' skills to optimise job efficiency.

   - Schedule jobs in nearby locations to reduce travel time.

5. Confirm Bookings:

   - Send booking confirmations to clients.

6. Information for Engineers:

   - Ensure clear instructions in the booking system for engineers.

7. Workload and Scheduling:

   - Keep engineers busy to meet daily targets.

   - Schedule engineers two days in advance, from 9 am to 6 pm.

8. Tracking and Reporting:

   - Track engineers to update statuses in the booking software.

   - Report any potential delays to clients.

9. Verification and Quality Control:

   - Use vehicle trackers to verify time spent.

   - Check job quality with before and after pictures.

10. Invoicing:

    - Send invoices within 24 hours of job completion.

11. Reporting:

    - Complete the morning meeting template and report on daily performance.