Responsibilities Provides general support to the department and delivers in assigned work, contributing to overall departmental goals, policies and procedures. Acts as a link connecting departments, clients and employees. Maintains databases, creates reports and records. Documents meeting minutes and follows up on actions. Co-ordinates management diaries, organises meetings and diary management for senior colleagues. Resolves straight forward problems and escalates issues with suggestions for further investigation and options for consideration as required. Supports on boarding and off boarding of staff in relevant resource pool. Involved in short-term reallocation of resources between the various client requests with the project manager’s agreement. Controls daily bookings in relevant systems (e.g. SAP) and correctness of all bookings upon each project’s regulations. Ensures utilisation of various employees working on different projects. Maintains up to date absence information in line with defined procedures including system approvals and requests details from resources. Qualifications Fluent German (is a MUST) and English. Basic knowledge and experience in a client/customer service role Has experience in working with databases. Shows genuine interest in the business and clients, understands how the business can contribute to clients. Confident talking to stakeholders over the telephone and via email communications. Proficient with MS Office suite of programs, in particular Excel, PowerPoint, Word and Outlook. Professional attitude, experience in treating stakeholders with respect and dignity