• A hotel operations manager is responsible for overseeing the daily operations of a hotel to ensure that all departments are working efficiently and delivering excellent customer service.

Their job description may include:

• Managing and supervising all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and security.
• Ensuring that all hotel operations comply with health, safety, and sanitation standards.
• Developing and implementing operational policies and procedures to improve efficiency and customer satisfaction.
• Monitoring the performance of all departments and providing coaching and training to employees as needed.
• Collaborating with the sales and marketing team to develop strategies to increase occupancy and revenue.
• Conducting regular inspections of hotel facilities to ensure cleanliness, functionality, and aesthetics.
• Maintaining positive relationships with guests and handling any guest complaints or issues professionally.
• Managing the hotel budget and controlling costs to maximize profitability.
• Collaborating with suppliers and vendors to negotiate and maintain contracts for hotel services.
• Keeping up-to-date with industry trends and best practices to ensure the hotel remains competitive in the market.